problem with fee payments at NVC

[chatchat 17]

I had paid AOS fee on 6th June and 2 days later I saw that IV fee is available to pay so I paid (at that time, AOS fee status was 'in process').  Last Friday, I found that the IV fee status is showed as 'not paid'.  I have the receipt for IV fee that I paid on 8th June.  The bank account shows that both transactions went through.  I called the NVC a couple of times but nothing has happened so far.  The phone operator said she has sent information to the supervisor to investigate and nothing they can do for now.

 

Anyone experienced this issue? Should I be worried? Will it delay the procedure even more?  

[Seth And Quynh 77]

it happened to me too it'll correct itself in about a week.

[SabRob 154]

Someone I talked to about 1 week or two ago had the same issue, but they just got it sorted out. Shouldn't be longer than a few days or a week at most. 

[chatchat 17]

1 hour ago, Seth And Quynh said:

it happened to me too it'll correct itself in about a week.

Thank you! This is a relieve!!  

[chatchat 17]

1 hour ago, SabRob said:

Someone I talked to about 1 week or two ago had the same issue, but they just got it sorted out. Shouldn't be longer than a few days or a week at most. 

Thank you!  So, NVC should be familiar with this issue then... ;P

[SabRob 154]

26 minutes ago, chatchat said:

Thank you!  So, NVC should be familiar with this issue then... ;P

2 hours ago, cleon86 said:

It'll be sooner than that!!  It's almost over!! 

 

As a side note, I called NVC again about my fees this morning. He told me there was an issue in the month of May and IT had assured them the problem was fixed as of June 1st but that I was his second call of the day already (at 8:10 a.m. their time) about the fees. It doesn't even show up in their system that it's in process. He said to give it to the end of the 7th day (which is today for me) and if it hasn't updated then to call back tomorrow morning and ask to speak to a supervisor so they can put in a ticket to the help desk. They don't have control or own the website apparently so they have put in a help desk ticket and wait for a response. 

 

Looks like the problem wasn't fixed by IT after all! Super frustrating! 

Apparently, they are. Found that response in a different thread, seems like there was something wrong with their fee processing system. 

[chatchat 17]

3 hours ago, SabRob said:

Apparently, they are. Found that response in a different thread, seems like there was something wrong with their fee processing system. 

Thanks!  Hope they find a way to fix it soon.  It is super frustrating indeed...

 

By the way, not only I gave transaction id over the phone, I also sent an email to them with all evidences I have available with hope that it would help them track my payment faster. I will give it a few more days and call NVC again at the end of this week if this issue is not solved.

[chatchat 17]

FYI in case anyone is having the same problem - It takes 2 days after I called NVC and the payment issue is fixed. Yay!

 

I am now filling the DS-260 form.