Anybody know how to file a complaint?

[yassmine2878 1]

Does anyone know who to talk to about mistakes made at customs? When Ahmed entered the country, some idiot at customs entered his date of birth as 1928 (rather than 1978) and its causing us HUGE problems. He cant get his SSN because USCIS shows his DOB wrong and they wont fix his DOB until after we file AOS. Not having an SSN is keeping him from having health insurance, a drivers' license, signing the lease on the apartment, getting a bank account, etc. Isnt there anyone we can beef to about this? Ive tried to get congressman and senators to help us twice already during the K-1 process and got nowhere. Any advice is greatly appreciated

[Yodrak 7]

yassmine2878,

The mistake wasn't made at customs. And it should not keep him from having health insurance, signing a lease, or having a joint bank account with you (although you might have to go to a different bank).

Have you tried making an InfoPass appointment at your USCIS District or Sub office to discuss the birthdate problem?

Yodrak

Does anyone know who to talk to about mistakes made at customs? When Ahmed entered the country, some idiot at customs entered his date of birth as 1928 (rather than 1978) and its causing us HUGE problems. He cant get his SSN because USCIS shows his DOB wrong and they wont fix his DOB until after we file AOS. Not having an SSN is keeping him from having health insurance, a drivers' license, signing the lease on the apartment, getting a bank account, etc. Isnt there anyone we can beef to about this? Ive tried to get congressman and senators to help us twice already during the K-1 process and got nowhere. Any advice is greatly appreciated

[JanaknJanet 0]

HI . not sure if this is a possibility to do but I would try and contact the POE that you used.. .. I would contact the airport and ask where to contact a supervisor that handles the immigration.

Try contacting the POE supervisor explaining of the error that was done. Explain that you did not notice the error until later. I think that since it is a error from the place of entry it should be if anything.. flagged to them that these errors are happening. Let them know that you are now unable to continue with your process due to the error of their representitive.

Worth a shot. at least that is what i would try. Might actually be a simple fix due to the error at teh POE..

[yassmine2878 1]

yassmine2878,

The mistake wasn't made at customs. And it should not keep him from having health insurance, signing a lease, or having a joint bank account with you (although you might have to go to a different bank).

Have you tried making an InfoPass appointment at your USCIS District or Sub office to discuss the birthdate problem?

Yodrak

Yes. We went to DHS in Dallas and they blatantly refused to fix it. They said it was not their fault and that someone at customs keyed in his DOB wrong. Every piece of documentation we had, including his visa, shows the correct DOB. They refused to fix it until we file for AOS, but even though they gave us the DORA forms, that still delays getting his SSN because we have to wait until its fixed before we can reapply for the number. I spoke with my HR lady and the health (and dental) insurance companies and they wont cover him without the social. I _did_ get him on my car insurance, but when I talked to the DMV, they wont let him get a drivers license without the SSN. Arrggh.

[payxibka 10,047]

I disagree... CBP made the error. CBP is a part of DHS.

[Yodrak 7]

yassmine2878,

What part of DHS in Dallas? USCIS? As fwaguy writes, CBP is part of DHS, but USCIS is not CBP and USCIS may not be able to change CBP records any more than I can change records made by a different department of my company.

And again, although customs and immigration are both part of CBP, customs functions are not immigration functions and it was not customs that keyed in the DOB - it was immigration.

Yodrak

yassmine2878,

The mistake wasn't made at customs. And it should not keep him from having health insurance, signing a lease, or having a joint bank account with you (although you might have to go to a different bank).

Have you tried making an InfoPass appointment at your USCIS District or Sub office to discuss the birthdate problem?

Yodrak

Yes. We went to DHS in Dallas and they blatantly refused to fix it. They said it was not their fault and that someone at customs keyed in his DOB wrong. .....

[yassmine2878 1]

yassmine2878,

What part of DHS in Dallas? USCIS? As fwaguy writes, CBP is part of DHS, but USCIS is not CBP and USCIS may not be able to change CBP records any more than I can change records made by a different department of my company.

And again, although customs and immigration are both part of CBP, customs functions are not immigration functions and it was not customs that keyed in the DOB - it was immigration.

Yodrak

When we applied for his SSN two weeks after entering the US, SSA showed him in the system and the clerk said everything was fine. No errors, no flags, nothing out of the ordinary. She sent copies of all his photo ID, including his visa, to USCIS for verification. 2 days later I got a call from the same clerk stating USCIS denied issuing the SSN because they showed his date of birth to be 08/28/1928. I called USCIS and asked them to correct the error. The rep I spoke with said this could not be corrected over the phone, even though their records had the correct DOB for him up to his entry into the US. The rep at USCIS told me to make an Infopass appointment with the nearest office and they would correct the error when we went in person. We went to the nearest USCIS office as directed, which was the DHS office in Dallas. I have no idea if there are any other offices we could have gone to, I just did as I was directed by the USCIS rep and the Infopass appointment booker. At the Dallas office we were told that USCIS did not make the error and they would not fix it until we filed AOS. I dont understand why the rep I spoke with on the phone at USCIS told me to go to a USCIS office to have the error fixed if they werent going to fix it. I also dont understand why USCIS refused to fix the error, even though we were loaded down with documentation and photo ID, when it's _their_ system that shows incorrect information and it's _their_ system that the SSA has to get the OK from to issue the SSN.

[Yodrak 7]

yassmine,

OK, so it was a USCIS office that you visited. I can't tell you which USCIS person was wrong - the one who told you to make an InfoPass appointment or the one who you talked with at the InfoPass appointment.

In any event, if it were me I think that I would not 'piss into the wind', especially in Dallas. I would submit my I-485 promptly, and an I-765 if the SSN is really essential.

Yodrak

yassmine2878,

What part of DHS in Dallas? USCIS? As fwaguy writes, CBP is part of DHS, but USCIS is not CBP and USCIS may not be able to change CBP records any more than I can change records made by a different department of my company.

And again, although customs and immigration are both part of CBP, customs functions are not immigration functions and it was not customs that keyed in the DOB - it was immigration.

Yodrak

When we applied for his SSN two weeks after entering the US, SSA showed him in the system and the clerk said everything was fine. No errors, no flags, nothing out of the ordinary. She sent copies of all his photo ID, including his visa, to USCIS for verification. 2 days later I got a call from the same clerk stating USCIS denied issuing the SSN because they showed his date of birth to be 08/28/1928. I called USCIS and asked them to correct the error. The rep I spoke with said this could not be corrected over the phone, even though their records had the correct DOB for him up to his entry into the US. The rep at USCIS told me to make an Infopass appointment with the nearest office and they would correct the error when we went in person. We went to the nearest USCIS office as directed, which was the DHS office in Dallas. I have no idea if there are any other offices we could have gone to, I just did as I was directed by the USCIS rep and the Infopass appointment booker. At the Dallas office we were told that USCIS did not make the error and they would not fix it until we filed AOS. I dont understand why the rep I spoke with on the phone at USCIS told me to go to a USCIS office to have the error fixed if they werent going to fix it. I also dont understand why USCIS refused to fix the error, even though we were loaded down with documentation and photo ID, when it's _their_ system that shows incorrect information and it's _their_ system that the SSA has to get the OK from to issue the SSN.

[Lou Lou 1]

A few years ago something similar happened to me. As I entered on my K1, the officer in secondary had pretty bad handwriting and it was hard to distinguish between K1 and R1. I only discovered this problem when I tried to get my SSN. It turned out I had been entered into the system as an R1.

I went to my local office and they told me to drive to the border (about an hour away) and get immigration to change the status of my entry. Essentially, I had to enter the no mans land part of it and drive back through immigration, entering the US again. (It was all very odd). After spending about an hour trying to explain to the officer what had happened, they finally got it, and re-entered me into the system again.

I am not advising you do this, but this is what I was told to do to get the quickest result. It worked, with some delay, but no major problems.

Edited April 11, 2007 by Lou Lou

[Akunin 0]

1928... danm.This is how stupid customs officers can be.Does he looks that old? )))