NVC DS-261 incomplete

[evalili 10]

I have received an invoice for AOS fee and IV fee, which are both paid. I have also selected an Agent (DS-261), but the DS-261 on my CEAC said that it was incomplete, so I called the NVC and they have helped me select an agent over the phone. When I check back today, the CEAC still says that my DS-261 is incomplete. Has this happened to anyone??

The AOS fee and IV fee are both on the PAID status, I should be able to fill out the DS-260 by now?

[JFH 12,190]

That's very strange. Are you sure you didn't go back into it? Once you have done the DS-261 don't touch it ever again. Otherwise it re-sets itself and you have to do it all over again, I'd call them again if I were you.

This from the wiki:

*Important note: Once you fill in the DS-261 and it shows as complete, do NOT go back into the DS-261 as it will re-set the date and start the clock all over again for ~30 business days.

[evalili 10]

I filled out the DS-260 once only and it showed incomplete. So I called NVC directly after that to select an agent, and that's how the IV fee was unlocked. When both of the fees showed as paid status, the DS-261 was still incomplete.

I just don't get it as I have received an email from the NVC in regards to me being my own agent.