Calling USCIS

[openroad 0]

So I am trying to call USCIS to try and find out if my application has been moved from the National Benefits Center to my local field office. When I call it asks me for my receipt number which I assume is my MSC number (10 digit number), each time I enter the number it states that I have not entered the required number of numbers. Any way to bypass this and get through to someone,am I not entering the correct case number, i.e. should I have another number besides the MSC number?

[Kante 10]

Select Option 9 and then option 7

[B&Z 201]

Are you putting the numbers for MSC in front of the other numbers? (MSC is 672 on the phone, so you'd put 672XXXXXXXXXX)

[openroad 0]

Are you putting the numbers for MSC in front of the other numbers? (MSC is 672 on the phone, so you'd put 672XXXXXXXXXX)

Thank you that worked, however they would not transfer me to a Tier 2 officer due to high call volume.