please please help! bio metrics appointment missed due to none of my fault. what to do now?

[kausar 26]

My mom applied for re entry permit on 15th of June. Received a notice that her case was at Nebraska center and she will receive a bio metric appointment notice by mail. I called USCIS to know the approximate time to receive this notice and I was told "within 30 days". Didnt receive the notice till 15 of July so I contacted USCIS and a service request was filed by the person. Again called USCIS today and spoke with tier 2 officer and I was told that she was scheduled for bio metrics on 13 of july and she missed it already and now I need an info pass appointment but info pass appointments are not available at the moment. I know many instances when people just walked in the USCIS centre and got finger printed early or after the appointment date but the problem is that she does not have the appointment letter to show as we never received it. Has anyone experienced it before? please reply or suggest what to do ? her flight is booked for july 25 and I am worried as it is non refundable and rescheduling her flight would cost me at least 1200 dollars. Thanks.

Edited July 18, 2016 by kausar

[JenniferNangel 137]

They say never buy a plane ticket until you have a visa in hand

[kausar 26]

Its not visa but reentry permit bio metrics.

Anyways for information of all those who might be facing the same situation, I visited the application support center alongwith my mom and explained the whole situation to desk clerk who called supervisor to see if anything could be done. Supervisor was a nice guy who after discussion with immigration officer told me to wait for the call of immigration officer. she called us in after a minute and checked my mom's case in her system, printed out the bio metrics appointment letter with a new date and fingerprints were taken on our turn. There were about 25 people ahead of my mom . We waited for our turn and it took only 20 minutes. They were super fast. Overall it was a good experience at ASC.