Calling USCIS customer service

[BobGie 0]

Hi, I know calling USCIS is just easy as dialling the 1800-375-5283 and it will promt you to a recorded customer service representative, then following the instruction will ask you to press numbers and finally ask you to enter your 13 digit alphanumeric CIS application receipt.

My problem is simple but it cost me so much money since I'm calling long distance from the Philippines. I cant enter from my phone the first 3 letters becoz it will automatically show numbers.

Is there someone out here who can help me how to enter this 13 digits alphanumeric application receipt from the phone?

Thank you so much.

[~Chad~ 0]

Can you advise why you need to call them? Maybe there are other options to find out what you need to know without calling them.

[BobGie 0]

Hi, I know calling USCIS is just easy as dialling the 1800-375-5283 and it will promt you to a recorded customer service representative, then following the instruction will ask you to press numbers and finally ask you to enter your 13 digit alphanumeric CIS application receipt.

My problem is simple but it cost me so much money since I'm calling long distance from the Philippines. I cant enter from my phone the first 3 letters becoz it will automatically show numbers.

Is there someone out here who can help me how to enter this 13 digits alphanumeric application receipt from the phone?

Thank you so much.

I tried to searched on line through uscis website on the status of our case. It gave me a wrong result. We applied for a K1. The result says like this:

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Receipt Number: wac0xxxxxxxxxx

Application Type: I129, PETITION FOR A NONIMMIGRANT WORKER

Current Status: Approval notice sent.

On February 12, 2007, we mailed you a notice that we have approved this I129 PETITION FOR A NONIMMIGRANT WORKER. Please follow any instructions on the notice. If you move before you receive the notice, call customer service.

You can choose to receive automatic case status updates, which will be sent via email. Please click here to create an account online.

-------

Wrong date and wrong application type.

[JoeMama 0]

Is your fiance' petitioner here in the US? Whoever the petitioner is, should be calling. I do not know if you are familiar with IP Phones. But in most places, like internet cafes, they have phones you can use that are really inexpensive to call anywhere in the world. And the sound quality is pretty good just like a regular phone. It looks like you may have to speak to a live operator. They always ask for certain ID numbers, etc. for security purposes. Without being able to pass the phone security, the person calling for you won't get any further trying to speak with the operator.

[BobGie 0]

Is your fiance' petitioner here in the US? Whoever the petitioner is, should be calling. I do not know if you are familiar with IP Phones. But in most places, like internet cafes, they have phones you can use that are really inexpensive to call anywhere in the world. And the sound quality is pretty good just like a regular phone. It looks like you may have to speak to a live operator. They always ask for certain ID numbers, etc. for security purposes. Without being able to pass the phone security, the person calling for you won't get any further trying to speak with the operator.

I knew you would wonder why I am calling instead of my fiance doing it. He is a USC. But he finds it so annoying to be inquiring about our case because he has done it many times and he thinks that people in the uscis are not very helpful. Thats why I tried to do it myself, just to help him a bit.

[jlvr 1]

My problem is simple but it cost me so much money since I'm calling long distance from the Philippines. I cant enter from my phone the first 3 letters becoz it will automatically show numbers.

I'm not sure I'm correctly interpreting what the problem is here, but if you enter the numbers that correspond to the numbers it should work. In other words, for W press 9, for A press 2, for C press 2. So you should enter 922##########. The # used here to replace whatever your numbers are.

[etripke 0]

Is your fiance' petitioner here in the US? Whoever the petitioner is, should be calling. I do not know if you are familiar with IP Phones. But in most places, like internet cafes, they have phones you can use that are really inexpensive to call anywhere in the world. And the sound quality is pretty good just like a regular phone. It looks like you may have to speak to a live operator. They always ask for certain ID numbers, etc. for security purposes. Without being able to pass the phone security, the person calling for you won't get any further trying to speak with the operator.

I knew you would wonder why I am calling instead of my fiance doing it. He is a USC. But he finds it so annoying to be inquiring about our case because he has done it many times and he thinks that people in the uscis are not very helpful. Thats why I tried to do it myself, just to help him a bit.

Your timeline shows it was sent to CSC less than a month ago. I guess I wonder if you're jumping the gun a bit.

[BobGie 0]

My problem is simple but it cost me so much money since I'm calling long distance from the Philippines. I cant enter from my phone the first 3 letters becoz it will automatically show numbers.

I'm not sure I'm correctly interpreting what the problem is here, but if you enter the numbers that correspond to the numbers it should work. In other words, for W press 9, for A press 2, for C press 2. So you should enter 922##########. The # used here to replace whatever your numbers are.

Yes you are interpreting my problem correctly. Thank you so much. I will try calling again.

[BobGie 0]

Is your fiance' petitioner here in the US? Whoever the petitioner is, should be calling. I do not know if you are familiar with IP Phones. But in most places, like internet cafes, they have phones you can use that are really inexpensive to call anywhere in the world. And the sound quality is pretty good just like a regular phone. It looks like you may have to speak to a live operator. They always ask for certain ID numbers, etc. for security purposes. Without being able to pass the phone security, the person calling for you won't get any further trying to speak with the operator.

I knew you would wonder why I am calling instead of my fiance doing it. He is a USC. But he finds it so annoying to be inquiring about our case because he has done it many times and he thinks that people in the uscis are not very helpful. Thats why I tried to do it myself, just to help him a bit.

Your timeline shows it was sent to CSC less than a month ago. I guess I wonder if you're jumping the gun a bit.

[i]I was just worried if the error they made on our case would delay more the process that is why I would like to talk to anyone from the uscis. I know it is still early to expect for an approval or an action while there are still others who had filed earlier than us. [/i]

[JoeMama 0]

I knew you would wonder why I am calling instead of my fiance doing it. He is a USC. But he finds it so annoying to be inquiring about our case because he has done it many times and he thinks that people in the uscis are not very helpful. Thats why I tried to do it myself, just to help him a bit.

Regie, it is commendable that you wish to help out from such a far distance outside of the USA. Regardless of how annoying something like this can be, displaying a lazy attitude or unwillingness says a lot about a person. We are all dealing with this visa process. I will do WHATEVER it takes to succeed and complete this process. My fiancee' shares this attitude also. It is teamwork. No one person can do it alone. We are doing all we can to be together with our fiance's. I would never just sit and do nothing. Just because something is not going to go my way, I certainly will not pass it onto my fiancee' to do the work on their own. I like to find solutions to something that may be or is a problem. If I were in the same situation, I'd keep on calling no matter how annoying or unhelpful the people at USCIS appear to be. It costs nothing for your fiance' to call from here within the US. Besides, he is the petitioner. I am certainly the type of person that I will find answers to questions. I hope you do not begin to feel like you are taking on this process alone. If you do, chance of successfully completing this visa process are going to be slim. Not to mention being married afterwards and having the same type of situations placed upon you to solve problems in the home by yourself. I am sure most people will agree on here that successfully completing the K-1 visa requires a strong partnership between both the petitioner and the beneficiary. Marriage is going to require even more of partnership after getting the visa and being together.

I hope you do not mind me commenting on this. Food for thought!

[BobGie 0]

I knew you would wonder why I am calling instead of my fiance doing it. He is a USC. But he finds it so annoying to be inquiring about our case because he has done it many times and he thinks that people in the uscis are not very helpful. Thats why I tried to do it myself, just to help him a bit.

Regie, it is commendable that you wish to help out from such a far distance outside of the USA. Regardless of how annoying something like this can be, displaying a lazy attitude or unwillingness says a lot about a person. We are all dealing with this visa process. I will do WHATEVER it takes to succeed and complete this process. My fiancee' shares this attitude also. It is teamwork. No one person can do it alone. We are doing all we can to be together with our fiance's. I would never just sit and do nothing. Just because something is not going to go my way, I certainly will not pass it onto my fiancee' to do the work on their own. I like to find solutions to something that may be or is a problem. If I were in the same situation, I'd keep on calling no matter how annoying or unhelpful the people at USCIS appear to be. It costs nothing for your fiance' to call from here within the US. Besides, he is the petitioner. I am certainly the type of person that I will find answers to questions. I hope you do not begin to feel like you are taking on this process alone. If you do, chance of successfully completing this visa process are going to be slim. Not to mention being married afterwards and having the same type of situations placed upon you to solve problems in the home by yourself. I am sure most people will agree on here that successfully completing the K-1 visa requires a strong partnership between both the petitioner and the beneficiary. Marriage is going to require even more of partnership after getting the visa and being together.

I hope you do not mind me commenting on this. Food for thought!

That is absolutely fine. I appreciate your comment. Thank you.