AOS approved then not approved, now moved to different field office?

[CanadianYinzer 31]

Now I'm confused.......... On March 16 my husband's i-485 status changed to "Name was Updated". We never submitted a name update or change. After reading online, I saw a lot of people that got this status said it was an error and they were actually approved a day or two later. So we waited.

After no change in a month, we put in a service request. Telling them we never put in for any kind of name update. The email reply, that came from our local Pittsburgh office, was a little strange as it did say he was approved and the card was in production

Dear XXXXX:

On 04/15/2016 you, or the designated representative shown below, contacted us about your case. Some of the key information given to us at that time was the following:

The status of this service request is:

On April 15, 2016, you contacted USCIS concerning your Form I-485, Application to Register Permanent Residence to notify us about a name change or typographical error on your Approval Notice. Below is a summary of what we found and how the issue has been or may be resolved.

On March 16, 2016 your Form I-485, Application to Register Permanent Residence was approved.

We have reviewed our electronic records and found that your Permanent Resident Card (PRC) is already in production. Unfortunately, there is no way to stop the card production, at this point in time. You will receive your PRC within the next few weeks. If you receive your Permanent Resident Card (PRC) with an error then read below as to what you may do.

What You Can Do

To receive a PRC with corrected information, you may wish to submit an original Form I-90, Application to Replace Permanent Resident Card, with the applicable filing fee. Please read instructions on the Form I-90 instruction page carefully before filing your application with us.

You may be able to electronically file your Form I-90 application, but please read the instructions carefully before you file.

After not receiving the card in 3 weeks, we put in another service request. This is what we got back.... it says it's at the Sacramento Field Office deciding if we need an interview?? Our local office Pittsburgh and the last email said we were approved.

The status of this service request is:

On May 5, 2016, you or your representative contacted USCIS to inquire about your I-485, Application to Register as Permanent Resident. Below is a summary of what we found and how the issue has been or may be resolved.

The Sacramento Field Office received your file and I-485, Application to Register as Permanent Resident from the National Benefit Center, on January 5, 2016. The Sacramento Field Office is now reviewing your application to determine if an interview is necessary to adjudicate your case. If it is decided that an interview is necessary, we will schedule you for an interview on the next available appointment and mail the official appointment notice to the most recent address we have on file. If an interview is not necessary, we will notify you as soon as possible if any further information is needed from you, or when a decision has been made.

Anyone else ever have or heard of this issue? I'm guessing it's time for an infopass appointment? I just hope my husband can get off work to go to one

[ChasUno 101]

I've not had the issue of the USCIS making a farce out of a case, but I have just found out that my case is at a completely different office to where it was expected to be (similar to your situation). After nearly six months with no update on my I-485 and no USCIS helpline agent able to give me ANY information about where my case was or if they'd received the RFE I sent back in December, I involved my local congressman. So far they've found that my case is at the Newark USCIS office, which is bizarre as my local office is Tampa. Whenever I rang USCIS previously they would tell me that my local office was Tampa, but couldn't confirm my case was there as they "didn't have access to that kind of information".

Now just waiting to hear back from my Congressman's office once they get some more information.

I hope your case gets sorted out properly too, and that seems to be a serious error on their behalf. Confirming an application has been approved and then changing the status to might need an interview, that's really unacceptable.

I'm really losing faith in USCIS!

Edited May 19, 2016 by ChasUno

[wbeem 568]

I am totally shooting in the dark here, but this is what crosses my mind, based in my observations regarding mine and my daughter's cases.

1. The website system is totally screwed up

2. The website sometimes regresses from the most recent information to something prior (example: from card was delivered back to your case has been approved; from your card has been delivered [re. my combo card which I got months ago] to "Your mail was returned to us by USPS...."

3. The agents on the phone can only see whatever we can see on the website, even if the information is completely incorrect.

The whole thing is crazy. I may try for an Infopass appointment if we don't have my card in the next week or so.

[NikLR 13,227]

Never talk to a tier 1 at the USCIS. Always talk to several tier 2s to get a general idea of what's up. Contacting your congressman and ombudsman when it's wonky is a fantastic idea!

Edited May 20, 2016 by NLR

[CanadianYinzer 31]

Never talk to a tier 1 at the USCIS. Always talk to several tier 2s to get a general idea of what's up. Contacting your congressman and ombudsman when it's wonky is a fantastic idea!

Besides the 2 online service requests, we did call USCIS twice.

The 2nd time my husband called he asked for a tier 2. He asked her why he got the "name was updated" status and she said he must have put in for it. When he said he never did, her answer was "you might have been hacked then". He asked what can he do about that and she said, "not much you can do". So he asked for a supervisor, after being on hold for 20 minutes, the supervisor said he put in for a name change that's why that status is there. He told him 3 times that neither of us did that and he said he couldn't give us any answers then and to call back in 22 days.

I have zero faith in USCIS right now

Edited May 20, 2016 by CanadianYinzer

[NikLR 13,227]

It's not called the misinformation line for nothing. Call your senator or congressman.

Edited May 20, 2016 by NLR

[CanadianYinzer 31]

It's not called the misinformation line for nothing. Call your senator or congressman.

hahah true.

I did contact senator, but the congressman's email isn't working.... which I'm not surprised. Ahhhhhh, government.