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Step 1: Select an agent error

By rok1213 in IR-1 / CR-1 Spouse Visa Case Filing and Progress Reports

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rok1213 Contributor

rok1213   1

Posted
Filed: IR-1/CR-1 Visa Country: New Zealand
 Timeline
Posted

I tried to complete stage 1 on the NVC but got this error:

The selected Case Number and Invoice Identification Number combination you entered does not match our records. Please try again or contact the National Visa Center for further assistance.

My case number was assigned April 14th. I called NVC that same day after getting the error message, and the guy said to give it 24 hours. I've given it more than that, and it still shows. Anyone else have this experience recently?

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gryphon Enthusiast

gryphon   20

Posted
Filed: IR-1/CR-1 Visa Country: Canada
 Timeline
Posted

There is an error logging in for anyone with a case # like this - ABC2016XXXYYY where XXX is 600 or higher (which yours would probably be 605 if it was assigned April 14th).

Case Complete to Interview Date Spreadsheet Analysis: http://www.gryphonsoftwareconsulting.com/vj/index.html

Nov 04, 2015 - Sent I-130

Nov 16, 2015 - I-130 NOA1

Mar 29, 2016 - I-130 NOA2

Mar 30, 2016 - Sent to NVC

Apr 04, 2016 - NOA2 hardcopy received

Apr 04, 2016 - NVC Received
Apr 12, 2016 - Case # Assigned

Apr 19, 2016 - Paid AOS and IV fees (finally! :ranting: )
Apr 20, 2016 - AOS and IV fees show PAID

Apr 27, 2016 - Scan date

May 16, 2016 - Case complete

May 25, 2016 - Interview date assigned: Jul 14, 2016

May 26, 2016 - P4 received

May 31, 2016 - CEAC Status changed to "In Transit"

Jun 01, 2016 - CEAC Status changed to "Ready"

Jul 14, 2016 - Visa Approved!

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rok1213 Contributor

rok1213   1

Posted
Filed: IR-1/CR-1 Visa Country: New Zealand
 Timeline
  • Author
Posted

There is an error logging in for anyone with a case # like this - ABC2016XXXYYY where XXX is 600 or higher (which yours would probably be 605 if it was assigned April 14th).

Oh, you had heard somewhere about this? Is it a matter of waiting a number of days or something NVC has to fix (if you know)?

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gryphon Enthusiast

gryphon   20

Posted
Filed: IR-1/CR-1 Visa Country: Canada
 Timeline
Posted

Oh, you had heard somewhere about this? Is it a matter of waiting a number of days or something NVC has to fix (if you know)?

Several folks (myself included) were told by NVC agents that if you have your email you should be able to login. They are under the impression that it is a technical issue that needs to be fixed. Others have said "just wait X days". I got the case # and IIN for my wife's on Tuesday April 12th and I'm still not able to login.

Long story short - Nobody really knows and/or can give a straight answer. If they don't have it "fixed" (in whatever capacity) by Tuesday I'm probably just mailing my payments in.

Case Complete to Interview Date Spreadsheet Analysis: http://www.gryphonsoftwareconsulting.com/vj/index.html

Nov 04, 2015 - Sent I-130

Nov 16, 2015 - I-130 NOA1

Mar 29, 2016 - I-130 NOA2

Mar 30, 2016 - Sent to NVC

Apr 04, 2016 - NOA2 hardcopy received

Apr 04, 2016 - NVC Received
Apr 12, 2016 - Case # Assigned

Apr 19, 2016 - Paid AOS and IV fees (finally! :ranting: )
Apr 20, 2016 - AOS and IV fees show PAID

Apr 27, 2016 - Scan date

May 16, 2016 - Case complete

May 25, 2016 - Interview date assigned: Jul 14, 2016

May 26, 2016 - P4 received

May 31, 2016 - CEAC Status changed to "In Transit"

Jun 01, 2016 - CEAC Status changed to "Ready"

Jul 14, 2016 - Visa Approved!

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rok1213 Contributor

rok1213   1

Posted
Filed: IR-1/CR-1 Visa Country: New Zealand
 Timeline
  • Author
Posted

Several folks (myself included) were told by NVC agents that if you have your email you should be able to login. They are under the impression that it is a technical issue that needs to be fixed. Others have said "just wait X days". I got the case # and IIN for my wife's on Tuesday April 12th and I'm still not able to login.

Long story short - Nobody really knows and/or can give a straight answer. If they don't have it "fixed" (in whatever capacity) by Tuesday I'm probably just mailing my payments in.

Wow - that's a hassle to be delayed at this point!!

If you mail in payment (step 2 I presume?), it won't be accepted till Step 1 is complete, right?

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gryphon Enthusiast

gryphon   20

Posted
Filed: IR-1/CR-1 Visa Country: Canada
 Timeline
Posted

gryphon - have you guys already received the welcome 'letter'/email from NVC (AskNVC@state.gov)?

Yes, I'm also using a lawyer, so I don't have the same Step 1.

Case Complete to Interview Date Spreadsheet Analysis: http://www.gryphonsoftwareconsulting.com/vj/index.html

Nov 04, 2015 - Sent I-130

Nov 16, 2015 - I-130 NOA1

Mar 29, 2016 - I-130 NOA2

Mar 30, 2016 - Sent to NVC

Apr 04, 2016 - NOA2 hardcopy received

Apr 04, 2016 - NVC Received
Apr 12, 2016 - Case # Assigned

Apr 19, 2016 - Paid AOS and IV fees (finally! :ranting: )
Apr 20, 2016 - AOS and IV fees show PAID

Apr 27, 2016 - Scan date

May 16, 2016 - Case complete

May 25, 2016 - Interview date assigned: Jul 14, 2016

May 26, 2016 - P4 received

May 31, 2016 - CEAC Status changed to "In Transit"

Jun 01, 2016 - CEAC Status changed to "Ready"

Jul 14, 2016 - Visa Approved!

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