nvc email accident

[asew50 1]

so i just sent my iv and aos package via email, my iv and aos package are both perfect i double triple checked everything.... but i sent it from the wrong email address!!!!

I have two addresses asew5000@*****.com (the email i supplied to the nvc) and asew500@*****.com

I was accidentally signed into "asew500" instead of "5000" and sent it from the wrong address.

did I make a big mistake?
will my paperwork not be accepted?
what should I do!?
help!

[Prabhpreetk 0]

I recommend you to call NVC. Their number is (603) 334-0700. The process is very easy. Listen to the options and press the number that applies to you. It is not a big issue you should be very concerned about. They will take care of it for you. Remember to have your case number, petitioner name and date of birth, and applicant/beneficiary's name and date of birth on you when you call. Your papers will be accepted, all they have to do is just change that for you in their system.

Everything is fine. Don't stress!

Edited March 4, 2016 by Prabhpreetk

[pbz 11]

so i just sent my iv and aos package via email, my iv and aos package are both perfect i double triple checked everything.... but i sent it from the wrong email address!!!!

I have two addresses asew5000@*****.com (the email i supplied to the nvc) and asew500@*****.com

I was accidentally signed into "asew500" instead of "5000" and sent it from the wrong address.

did I make a big mistake?

will my paperwork not be accepted?

what should I do!?

help!

Call the NVC and confirm that this would not be a problem. I don't think its a big problem.

I haven't seen anywhere, where the NVC said that the email for electronic processing needs to come from the exact email address on file with the NVC. One problem I do see is I'm uncertain which email address will you receive further correspondence regarding the EP. But call and confirm with the NVC. In the worst case, just have the NVC change the email address on file for you with the 'asew500' email address you used to submit the documents. This was you can be certain all future emails will now come to this 'asew500' email address.

Edited March 4, 2016 by pbz

[asew50 1]

thank you for your help but I am in australia an cannot call the nvc without international credit or a calling card.
do they have an overseas number?

[Prabhpreetk 0]

I am sorry. I don't think they have an Australia number. You may email them, but calling them is easier and you can have it taken care of faster.

[asew50 1]

they have no other contact method?

is calling cards the preferred way of people from visa journey?

[awaywego 28]

they have no other contact method?

is calling cards the preferred way of people from visa journey?

If NVC has a toll free number, you can call them for free using Skype. If not, try the Google Hangouts app. I can call US numbers for free with that (on iOS, at least). There might be other VOIP services that call "real" phones without cost.

[asew50 1]

I don't know if the number is toll free.

thanks I will try!

I assume it is not recomened to take no action on this?

[EmilyW 1,434]

A $10 phone card from 7/11 will give you around 600 minutes of talk time.

[asew50 1]

i upgraded my phone plan to include $700 of international call credit but when i cal the number it says its disconeccted and when i ad (+1) it says something like "this number is about to be closed please advise the person you are calling" any ideas?

edit : skype wants me to buy $8 of call credit to call the nvc

Edited March 5, 2016 by asew50

[asew50 1]

i am having trouble contacting the nvc and I couldn't find anywhere where it said I had to submit from original email address.

would there be consequence to not acting on this?

[pbz 11]

i am having trouble contacting the nvc and I couldn't find anywhere where it said I had to submit from original email address.

would there be consequence to not acting on this?

Did you get an automatic email reply from the NVC email address, NVCElectronic@state.gov, after you sent them your email with your documents?

[asew50 1]

yes I did the email was as follows;

***This email is an auto response. Please do not respond.***

Dear Customer,

This email address is only for collecting scanned forms and documents related to your immigrant visa application. We cannot respond to inquiries sent to this address. If you submitted scanned forms and documents to us, we will send you instructions as soon as we review your case. Please do NOT send any of your required documents to the National Visa Center by mail it will delay our ability to complete the processing of your immigrant visa application.

If you have a question about your case, please contact us by going to https://secureforms.travel.state.gov/ask-nvc.php and completing NVCs Public Inquiry Form. You can also contact NVC by phone at (603) 334-0700. Customer service representatives are available Monday through Friday from 7:00 a.m. to 12:00 midnight (Eastern Time).

Regards,

National Visa Center

Written Correspondence Unit

This email is Sensitive But Unclassified based on the definitions provided in 12 FAM 540. Any information in this transmission pertaining to the issuance or refusal of visas or permits to enter the United States shall be considered confidential under Section 222(f) of the Immigration and Nationality Act (INA) [8 US C. Section 1202]. Access to and use of such information must be solely for the formulation, amendment, administration, or enforcement of the immigration, nationality, and other laws of the United States under INA 222(f) and as specified in FAM guidance. If you have received such information in error, do not review, retransmit, disclose, disseminate, use, or take any action in reliance upon this information, and contact the sender as soon as possible.

is this wrong?

do I resubmit under the correct email?

[pbz 11]

That is the automatic reply email you get after you submit your documents by email. You should get another email from the NVC in a few days saying they got your documents on so and so date.

I do not think you need to resubmit the documents. You NEED to get in touch with NVC and explain the situation to them and see what they have to say. Make sure you check both your email address for further correspondence from the NVC. To be on the safe side, you can change the email address on file with the NVC for yourself (whether you are the beneficiary, petitioner or agent) to the email address you used to send the documents. You can do this either by calling them or emailing them.

[asew50 1]

my wife is going to try to call today, every time I try I am met with the same disconnected message