I feel like there's no possible way to contact USCIS......Absolute hopelessness

[AirConditioner515 15]

Long story short, we submitted AOS a month ago and after 2 weeks still didn't receive a Biometrics appointment letter.

I started having this uneasy feeling so I called the USCIS a couple of times and the Tier1 reps told me that the appointment still wasn't setup in the system yet and to call back after a month. This happened 3 times.

I called a couple of days ago, and I asked again to speak to a Tier 2 rep and they transferred me.

The Tier2 rep told me that my wife had missed the appointment!

I was beyond anger and shock. We never received any appointment letter in the mail. Plus the Tier 1 reps kept on telling us that our Biometrics wasn't setup yet.

Tier 2 told me we would be receiving mail in a couple of weeks regarding this incident. Not even an appointment day. Just a follow up to this incident.

They told me in the meantime, to try and do a walk-in. They told me they would fax me the Biometrics letter. Didn't receive it that night.

Tried doing a walk-in today and got rejected because we didn't have the letter.

I again called and spoke to Tier 2 who just said that they would fax it again to me today. Never got it again.

The Tier 2 reps said all they can do is send the request to the team that faxes it. It still hasn't happened.

I can't get a fax. Infopass has no openings for at least another 3 weeks.

I don't know what to do at this point. I feel completely helpless.

Edited February 25, 2016 by AirConditioner515

[Pitaya 2,577]

https://www.dhs.gov/case-assistance