NVC Still asking for Police Certificate

[padawanj1 0]

Hello,

My wife is from New Zealand, and is immigrating to the United States with I-130/CR1. We have been stuck for going on 5 months with no progress. I sent everything, and I mean everything that was requested of us all at once, except for the police certificate.

In New Zealand, the ministry of justice will not give you the police certificate directly. There is a form that you fill out with the NVC Case number, the embassy where we will hold the interview, and all of my wife's information. They then forward it to the embassy, who will forward it to the NVC. This was done and we had confirmation from the Embassy in New Zealand that the police certificate was sent to the NVC.

60 days goes by and we get a letter from the NVC saying we still need to send them the police certificate. My wife called the embassy and they re-sent the police certificate that exact day. The NVC sends us a notification that mail was received on 17 November 2015. It is now 22 December 2015, so I called them and once again the woman on the phone says that they can see a letter was printed off YESTERDAY which is requesting that we send the police certificate. I asked if they saw what was sent on the 17th and she said she could not tell what it was, but that they do not have the police certificate. She then tried to forward me to the website to download the form to send a request for the police certificate again...which we have already done now TWICE.

At this point there isn't much else we can do. The Embassy can keep sending it, but if the NVC won't even look at it, and we keep getting the same answers from the customer support reps...we are just at a complete loss. I don't know what to do anymore.

I hung up and called back to get a new rep (because often times you hear two different stories from two different reps), and this time the woman on the phone tells me that she thinks I should just wait. I have been told before to "just wait", and when I did, we lost 60 days just waiting when it turns out the NVC still needed the police certificate. She said she could see the request for the police certificate was printed off to be re-sent to me yesterday, but that she thinks they're just "waiting to review my case until everything is all together". They have nothing else to wait for, they have had it all this whole time.

Has anyone ever been in this situation? Is anyone out there reading this from New Zealand and dealt with this before? The Embassy told us that it is common for the NVC to claim that they don't have it....but at this point I can't make them look. I am hoping that someone has some sort of advice outside of calling the reps back and complaining, because the reps aren't even the case managers and have no idea what's going on...and the Embassy can't do anything outside of re-sending the stuff again which the NVC already has. If we do that it just resets the clock at 30 days once again.

Please help.

[teeak 224]

I would suggest you talk to a supervisor at NVC. The reps aren't able to see all activity or open your case but, a supervisor can and if you get a good one, they may have your case reviewed that same day. [One of my cases was only completed because of help from a supervisor]

Most of the times, the reps will tell you there is no supervisor available, just have them put you back in the queue to ask the next rep. Don't agree to having them call you since they never do. Hopefully, talking to a supervisor will help sort your case out! Best of luck!

[mallafri76 1,012]

Our case was stuck at supervisor review for four months, until our Senator got involved and our case got moving again. I think we spent around eight months at NVC hell, so yes, I know exactly what you're going through. You speak to rep after rep, even supervisors at NVC, who all tell you to wait and you'll hear something soon, even after months of being stuck we still got the same speech... Feeling frustrated that you've done all you can do but you're still stuck at NVC and there's no way of speaking to the actual person handling your case, so you can't find out what the hold up is or how to get passed it.... You feel like you'll be stuck at NVC forever... I know all the anguish you're going through right now, it's horrible.

my thoughts to you is to try and request an expedite of your case based on the issues your facing with NVC not realizing the rules for New Zealand. When you send the request to NVC, it's actually forwarded to the embassy and they will make a decision on your expedite request. The email to send the expedite request to is NVCExpedite@state.gov.

You can also try and involve your Senator. Once your Senator makes a request on your behalf, your case is moved from wherever it is now to a special team dealing with Senator requests. Just bare in mind that they will take about 42 days for the "Senator review" from the date NVC receives the request from the Senator.

[padawanj1 0]

Thank you all for the responses. I'm going to try some of these options and we'll see where that goes. One thing I just can't understand is how it can be sent to them, they can send me an email saying they received mail, and then they're telling me I still need to send the police clearance. I'm worried if they're just losing the document each time or if they don't feel like it's the proper document.

[padawanj1 0]

Our case was stuck at supervisor review for four months, until our Senator got involved and our case got moving again. I think we spent around eight months at NVC hell, so yes, I know exactly what you're going through. You speak to rep after rep, even supervisors at NVC, who all tell you to wait and you'll hear something soon, even after months of being stuck we still got the same speech... Feeling frustrated that you've done all you can do but you're still stuck at NVC and there's no way of speaking to the actual person handling your case, so you can't find out what the hold up is or how to get passed it.... You feel like you'll be stuck at NVC forever... I know all the anguish you're going through right now, it's horrible.

my thoughts to you is to try and request an expedite of your case based on the issues your facing with NVC not realizing the rules for New Zealand. When you send the request to NVC, it's actually forwarded to the embassy and they will make a decision on your expedite request. The email to send the expedite request to is NVCExpedite@state.gov.

You can also try and involve your Senator. Once your Senator makes a request on your behalf, your case is moved from wherever it is now to a special team dealing with Senator requests. Just bare in mind that they will take about 42 days for the "Senator review" from the date NVC receives the request from the Senator.

Oh my god, thank you so much. Our case has now been expedited!!!