At my absolute whits end with NVC!! What should I do?

[redbeard 22]

I have two cases with NVC...wife's and stepson's. We were approved for an expedite at the USCIS level and by the embassy...though the embassy wanted everything to be documentarily complete at NVC before being forwarded to them. Everything was submitted mid August. Son's case was completed, but because the dumb dumbs at NVC can't tell the difference between British Columbia and Great Britain, they requested a police report for my wife from Great Britain. Well...she's never even been to Great Britain, not even for a layover. So I ask them to remove that request from her file. Not possible they say. They ask me to submit a letter attesting that she has never been to GB as a place holder for the requested police report. I immediately draft one up and send it overnight for $42 USD, and it is signed for the next morning at the NVC. That was 9 days ago.

I called after a couple of days to check to see if it was scanned. No luck. I wait and call back today, and they are telling me they don't have any record of ever receiving anything from me at all and nothing has been scanned in!!!! I have repeatedly asked to be put through to a supervisor, but the worthless front line dodos always tell me one isn't available. I ask to be put on hold to speak with one and they say that's not possible.

Should I get my senator involved at this point? Just send another stupid letter? Get nasty with NVC reps until they put me through to a supervisor?

[CallMeShams 34]

I have two cases with NVC...wife's and stepson's. We were approved for an expedite at the USCIS level and by the embassy...though the embassy wanted everything to be documentarily complete at NVC before being forwarded to them. Everything was submitted mid August. Son's case was completed, but because the dumb dumbs at NVC can't tell the difference between British Columbia and Great Britain, they requested a police report for my wife from Great Britain. Well...she's never even been to Great Britain, not even for a layover. So I ask them to remove that request from her file. Not possible they say. They ask me to submit a letter attesting that she has never been to GB as a place holder for the requested police report. I immediately draft one up and send it overnight for $42 USD, and it is signed for the next morning at the NVC. That was 9 days ago.

I called after a couple of days to check to see if it was scanned. No luck. I wait and call back today, and they are telling me they don't have any record of ever receiving anything from me at all and nothing has been scanned in!!!! I have repeatedly asked to be put through to a supervisor, but the worthless front line dodos always tell me one isn't available. I ask to be put on hold to speak with one and they say that's not possible.

Should I get my senator involved at this point? Just send another stupid letter? Get nasty with NVC reps until they put me through to a supervisor?

Get the senator. Sorry to hear of your frustrating experience. The incompetence at NVC is very disheartening but I think you better off having the senator contact the congressional liaison group at the NVC. That way it may get to someone who can actually get something done.