Never receive my green card

[Lucielygrullon 1]

Hello!

USCIS website say that they send me my new green card on September 2, No tracking number.

2 weeks latter I went to USCIS office in Manhattan told them I didn't receive my green card and that they didn't give any tacking number on the website, that I want to travel with my husband if they can give me the I-551 Stamp on my passport. The girl said no because I'm not traveling for an emergency! Then she told me that is strange that I didn't receive my green card yet, That is 2 day priority mail, that I shoul go to usps and ask them or call them. Then she gave me a taking number and said that my green card was out for delivery on September 4. Where the hell is my green card?? Since that I call usps and they say that they don't know and blah blah that if they find my package they will call me. I enter at usps website and the website only say this (i will post the picture)! Almost 1 month and my card is not delivered! I don't know what to do

[arifturzo 4]

Same thing happened to me. Go and check in local post office with the tracking number, for me USPS said they delivered but I never got it then apply again and after 6 months i got it. Cost me another $450

[Lucielygrullon 1]

Nooooo! Omg :'( it's not my fault! And they know they never delivered it to me on my mailbox or other mailbox! My AP/EAD expires soon! And I don't want to loose my Job!!! I went to the local post office and they said that they don't have my package there! I'm crying now.. </3

[NancyNguyen 1,658]

Sorry but usps is well known for this mess.

[TBoneTX 45,959]

I went to USCIS office in Manhattan told them I didn't receive my green card and that they didn't give any tacking number on the website, that I want to travel with my husband if they can give me the I-551 Stamp on my passport. The girl said no because I'm not traveling for an emergency!

Go back and insist on the I-551 stamp. If you're given flak, as you were above, demand official printed rules that say what they claim. Do not leave until you have the stamp. Demand to speak with a supervisor.

[Lucielygrullon 1]

Yes I will go back to USCIS office! I already canceled all my plans to travel but I need that stamp so maybe it can helps me not to loose my job

[Lucielygrullon 1]

My situation again!

Green card was sent from USCIS, but USPS lost it on transit!

my green card has been mailed to me since on the 2nd and I suppose to receive it by 4th or at least 6th of September, but till now, USPS refused to deliver my package. The package it seems to be lost in transit. So frustrating and annoyed after all the stress, USPS mishandle my package. I kept calling USPS not even a single reason of what happen to my green card .

I have the tracking number. Tracking showed one particular office and no trace thereafter. It shows my package heading to my destination and it end there. Didn't tells where the package is at the moment. I kept calling and calling, no one sea to know where the package is. This is strange and unprofessional By the mail handler. Just got frustrated about this right now. So annoying.

So what should I do ???? Any suggestions!!!!!!???

Edited September 30, 2015 by Lucielygrullon

[Lucielygrullon 1]

Please help!!!!!!!!!

[Vicha 7]

USPS has lost my son's documents. It wasn't, Thanks God, his green card, but it was still very important package. When we recognized it got lost, we have called to USPS Head Office and filed Complain. Of course, nothing has happened after first phone call and we had to keep calling few times.. We have already lost all hopes the package will ever be found, but one months later we received the documents..

Hope it will work for you!!

Edited September 30, 2015 by Vicha

[Hypnos 6,578]

Unfortunately if USPS lose your green card you have to file an I-90 to obtain a replacement, which includes paying the $450 fee - even though it wasn't your fault.

Once you've filed the I-90 and have the receipt, you can take it and your valid foreign passport to an Infopass appointment at your local USCIS office and obtain an I-551 stamp; they likely will not give you one until then.

[Sabrina&Chuck 32]

Hello!

USCIS website say that they send me my new green card on September 2, No tracking number.

2 weeks latter I went to USCIS office in Manhattan told them I didn't receive my green card and that they didn't give any tacking number on the website, that I want to travel with my husband if they can give me the I-551 Stamp on my passport. The girl said no because I'm not traveling for an emergency! Then she told me that is strange that I didn't receive my green card yet, That is 2 day priority mail, that I shoul go to usps and ask them or call them. Then she gave me a taking number and said that my green card was out for delivery on September 4. Where the hell is my green card?? Since that I call usps and they say that they don't know and blah blah that if they find my package they will call me. I enter at usps website and the website only say this (i will post the picture)! Almost 1 month and my card is not delivered! I don't know what to do

Happened to a friend to she had to apply again ..expensive game

Edited October 1, 2015 by Sabrina&Chuck

[Lucielygrullon 1]

No I'm not going to pay

[Lucielygrullon 1]

I don't know yet what to do but I told you guys I'm not going to pay I have proof that they lost my green card in transit, it was never deliver to me or to other person

[Lucielygrullon 1]

I have been doing a research and I found this post on Internet.

Posted by greencardsucce (1) 29 Sep 2015#24

I know this is an old post, but replying because we just went through this with my husband. We were married a few years ago and he applied to have the conditions removed from his green card. We received a letter stating he was okay to be in the country for the next year and then a letter stating he was approved and we'd receive the card within 60 days.

Long story short the card did not arrive, but showed as 'Delivered' by USPS, USCIS told us we'd have to re-pay the fee because of that, even though it was never actually delivered.

Through tons of research (and no lawyers) we were able to both: travel internationally/re-enter the U.S. without the green card, and get a new green card without paying the $450 fee again. Here are those steps...

1. Know when your green card was supposed to arrive, get tracking from USCIS, you can call their number to request this once it has shipped.

2. If the tracking shows it should have been delivered and it has not - file a lost mail claim with USPS. You can do this online: https://www.usps.com/help/claims.htmKeep a copy of this claim#.

3. USPS should contact you back with an update on the claim - chances are they won't, continue to check back in on status of the claim, they will conduct an internal investigation and you should have an answer in 2-4 weeks. Pester them until they have finalized the investigation on the claim. Each time you speak with someone over the phone, make sure they make notes in the system about your discussion. You'll need those later. At this point we also got a cryptic call from our local USPS office which was useless. They also said they stopped by and our name wasn't posted on our mailbox, which is a lie, it has always been there.

4. When you do get a response on the final status of the claim, you can move onto the next step. Chances are USPS will say 'it was delivered, the post person said they delivered it' which makes you feel like steps 2 and 3 were a total waste of time, but they're necessary. Next you need to call the Postal Inspection Service (877-876-2455) and file another claim with them, for mail theft. You'll get another claim#, keep a copy of that. At this point there may be further investigation needed, if so follow up with them until you get an answer (that answer will likely be, 'we couldn't find it, case closed'). Make sure they note all the detail about the investigation in the claim, including the final findings that it wasn't found.

5. When your secondary claim is also closed, call the USPS Consumer Affairs office, you can find the contact info for your local office here: https://ribbs.usps.gov/locators/find-cam.cfm(You may be on hold for about an hour.) Tell them both of your claim numbers and that you need a copy of your claim mailed to you. They may tell you they can't, or that you have to call another department or your local post office, they can, and will, talk to a supervisor if you have to.

6. Now re-file your paperwork with USCIS, including all the necessary forms and a copy of the claim from USPS (also keep a copy for your own records). However check the box stating the the green card was lost or never delivered. Include a cover letter explaining the situation, and highlight key points, including the USPS confirming it wasn't delivered.

7. They should waive the fee, if they do not, you can contact your local senator's office, but in my experience it takes about 2-3 months for a response. The only thing this step helped us with is through them we got written confirmation from USCIS that if we could submit paperwork from USPS confirming it wasn't delivered (the 2 claims), then they would waive the fee. This is why ensuring notes are made in your claim is so important throughout the process.

At any point, if you need to travel abroad, if you have a letter stating you have legal status through whatever date (assuming it's at least 3-6 months int he future), this along with ID suffices to get back into the country. But call USCIS in advance of travel to confirm for your specific case. I also recommend bringing all key paperwork when traveling to be safe upon re-entry.

Also, you can re-file paperwork at any point in time with USCIS (knowing it will get denied until you have completed the steps above), but as long as your case shows 'open' you can then go to your local USCIS office and they will stamp your passport for free. In general they may do this for only 30-60 days in the future, but my husband was able to get his stamped for 5 months in the future due to pending travel.

Good luck!!

(reply)

[Angiemed 1]

Hello!

USCIS website say that they send me my new green card on September 2, No tracking number.

2 weeks latter I went to USCIS office in Manhattan told them I didn't receive my green card and that they didn't give any tacking number on the website, that I want to travel with my husband if they can give me the I-551 Stamp on my passport. The girl said no because I'm not traveling for an emergency! Then she told me that is strange that I didn't receive my green card yet, That is 2 day priority mail, that I shoul go to usps and ask them or call them. Then she gave me a taking number and said that my green card was out for delivery on September 4. Where the hell is my green card?? Since that I call usps and they say that they don't know and blah blah that if they find my package they will call me. I enter at usps website and the website only say this (i will post the picture)! Almost 1 month and my card is not delivered! I don't know what to do

Hi Lucielygrullon,

One question: Have you recently moved?

Same story happened to me. My EAD/AP card was sent out to my old address on August 31st and it was delivered at that mailbox on September 2nd. I didn't know this after a week I received an update from USCIS a week later.

When I initially called USCIS they asked me to re-apply and pay for the EAD/AP card because " it was not their mistake". Of course I was not willing to pay again when I made sure to update my address before I moved and actually got confirmations from USCIS and USPS.

After 3 weeks, I got a USPS notification that my card was finally returned to USCIS. I immediately called customer service and asked them to re-send the EAD/AP to my new address. I have not received any response yet but at least I know it was not lost or stolen.

I highly recommend you to keep calling USPS customer service, make a complaint, get to talk to you local PO. I am sure it must be somewhere or there must be something they can do.

Hope you get your GC soon. Good luck.

Angie.