Still waiting for a case complete

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This is getting really frustrating. Its been more than 45 days now and still we havent received any case completion letter from NVC. Since the 30 days passed we have been calling NVC like crazy regarding any updates on our case and they come up with the same old answer oh its under review. I think we did a mistake by sending them a double package and now according to them they are reviewing both packages. But thing is even if they are reviewing both packages do they normally take such long time. Has any one ever suffer the same problem like we are facing? Yesterday i called and the lady said there are two supervisors reviewing our case what that suppose to mean. What is the maximum NVC review time passing the 30 days dead line. Man i really need to hear some comforting words. I think if we get our case complete i dont think we will get an interview in October even :/

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Okie so i called on friday the lady rep replied that they have moved our file to document control department. Document control department has any one ever heard of such department. I thought NVC suppose to be looking after our case now she told me the file has moved to document control department. I am wondering if this suppose to happen nomally. And now how many days they take to review our case file. Any one has any info on that would be much appreciated.