Problems viewing status of waybill PLEASE HELP!

[Bengalita 12]

Hello. What is the phone number of the Mexican Consulate to call and find out if they've sent the DHL package already? THe I-601 has been approved as of 8/31/2015. But we are trying to log in to the website to see if the waybill from DHL has been sent out. We enter the passport number and the birthdate and all that good stuff, and the message comes up that they cannot locate the passport number with that particular birthdate. So something must have been punched i wrong in the system. We sent an email and they write back stating to please include a copy of the DHL instructions. But how can we include a copy of DHL instructions if we can't even get into the system to see if they have sent out a waybill yet?

Please someone, give us the correct phone number of the Mexican consulate office so we can call them.

Thanks!

[LoveMyTico 999]

Sometimes it takes a long time for the USCIS to notify the the consulate.