Transferring K-1 Case from Frankfurt to Kyiv

[KakawkaMac 0]

My fiancee and I have been in the process of obtaining a K-1 visa and we're at the point where the NVC has transferred our case. She is a native Ukrainian who was in Germany on a student visa and that visa will be expiring at the end of this month. We requested they use the US Consulate in Kyiv but they sent it to the one in Frankfurt instead and they say we must contact Kyiv for the transfer.

What is the best way to reach Kyiv? The phone numbers they offer are automated and we can't get in touch with a human to make this request. Any suggestions? My fiancee is worried about mailing things in Ukraine because it takes so long.

[Humble bee 0]

Hello, you can send e-mail to support-ukraine@ustraveldocs.com for contact with US Embassy in Kyiv.

Edited September 9, 2015 by Humble bee

[KakawkaMac 0]

Hello, you can send e-mail to support-ukraine@ustraveldocs.com for contact with US Embassy in Kyiv.

Okay, I will try that. The address they give is kyiviv@state.gov

What is the difference between the two?

[Humble bee 0]

My first try was with kyiviv@state.gov but I had no answer more then 10 days and after research I could find this e-mail and they had answered me in 3 days.