NVC lied

[pagos76 0]

Here is the story so far. My case has been at the NVC since February but they "lost" the case or as they said the USCIS only send them the cover letter. I fixed that in March and the ceac website opened only for me and not for my wife and 2 kids. while I waited I decided to pay my fee and file my DS-260, which was completed on May 5th. My wife's and kids fees were paid by check via attorney in July and the system opened the DS-260's and I filled those on July 6th. Since then I was put on Supervisor review on August 5th and have been patiently waiting. On August 26th I called the NVC and talked to a Supervisor and she said: "Oh you are qualified." and then we had a nice 10 minute discussion on what is next and waiting times from now on etc etc etc. Since then because I did not see an change on the ceac website to call again today and ask what is going on. At the first level of the NVC call center I got the following: "Sir your DS_260s have not been reviewed yet." I was petrified. She seemed to want to hang up on me and kept asking if that was all. I kept pushing as calmly as I could asking if I could have the name or number of the person I spoke to last time I called. She kept wanting to hang up. Finally I told her: " Listen can you see what we talked about?" She said : "Yes, and I cannot figure out why you talked about completion when you case is clearly under review. I have flagged your case to be looked at because something is not OK".

Waiting for months and taking medications to calm nerves is one thing. LYING TO ME IS ANOTHER.

[mistyblues 8]

Here is the story so far. My case has been at the NVC since February but they "lost" the case or as they said the USCIS only send them the cover letter. I fixed that in March and the ceac website opened only for me and not for my wife and 2 kids. while I waited I decided to pay my fee and file my DS-260, which was completed on May 5th. My wife's and kids fees were paid by check via attorney in July and the system opened the DS-260's and I filled those on July 6th. Since then I was put on Supervisor review on August 5th and have been patiently waiting. On August 26th I called the NVC and talked to a Supervisor and she said: "Oh you are qualified." and then we had a nice 10 minute discussion on what is next and waiting times from now on etc etc etc. Since then because I did not see an change on the ceac website to call again today and ask what is going on. At the first level of the NVC call center I got the following: "Sir your DS_260s have not been reviewed yet." I was petrified. She seemed to want to hang up on me and kept asking if that was all. I kept pushing as calmly as I could asking if I could have the name or number of the person I spoke to last time I called. She kept wanting to hang up. Finally I told her: " Listen can you see what we talked about?" She said : "Yes, and I cannot figure out why you talked about completion when you case is clearly under review. I have flagged your case to be looked at because something is not OK".

Waiting for months and taking medications to calm nerves is one thing. LYING TO ME IS ANOTHER.

Next time you call the NVC ask to speak to a supervisor, I can tell you from experience that after speaking to a supervisor , you will get a response and some clarity in 5 days .

[dhlunar 25]

Last summer, my wife went back and forth with them for 3 weeks before she was able to get a supervisor on the line who said they will research the issue and get back to us.

NVC claimed they never received the military document for my father-in-law (this is when NVC requested original documents). We received a checklist by email about 6 weeks after we mailed it and everything else. My wife kept on calling for three weeks before she was able to get a first-line agent to transfer her to a supervisor. The supervisor said that she would pull the case and check to see if the document was there. She did, and called back a week later (left a voicemail) to say the document was in the file, but was sending it back to document review to be updated. Well it took another six weeks for it to be marked as complete. At the same time my mother-in-law's case sat complete for almost two months while they waited to look at one document for my father-in-law.

When we finally got the interview letter (two weeks after case complete for my father-in-law) it had some weird dates in the subject line of the email, so I think they got bumped up in the que because of the issue, or they considered the case complete date to be the date of my mother-in-law.

[pagos76 0]

just to give an update my attorney called and they said: "Your client was misinformed. Yes I see he got told that his case was complete, but like I said he was misinformed." Then the Supervisor that took over claimed that my wifes passport photocopy was missing. This was another flat out lie. I was there when the packed was assembled and all 4 passport copies were attached to each other, so if they had 1 they had the others, to which the supervisor said well we need it anyway. Stll waiting for a little competence

[dandanos 54]

Next time you call the NVC ask to speak to a supervisor, I can tell you from experience that after speaking to a supervisor , you will get a response and some clarity in 5 days .

I dont know how busy you re in your life but next time try to call NVC as many time as you can ( i used to call the everyday once i submitted my DS260 ) , two ask to speak with the sup next time , believe me it helps a lot ( i got mine reviewed at the same day i talked with the sup )

good luck

[hraja 1]

Nvc is such a pain

30 days after I filled my ds260 when I called to inquire about case complete I was being told that my birth certificate and marriage certificate are missing which I am sure we sent in iv package. Rep put us on supervisor review on 18th august. Got a chance to speak to supervisor who told she I'll look into our file and call us back in a week, but still no response. Today when I called agent told that supervisor already requested for our file :/