Need help - embassy answer

[Amine87 7]

Hi guys, our case is in transit to Algiers consulate for almost 2 weeks now, I e-mailed them yesterday saying that :

We were wondering about the status of my K1 visa petition (i-129f approved and sent by NVC to USembassy in Algeria). The case number is #### we have been tracking it online, but for 2 weeks it has said "in transit". Can you kindly tell us if the embassy received it or not. Also, we need to schedule an appointment, but there are none available.

Your prompt reply is highly appreciated.

and look what they answered me today:

"Dear Applicant,

Thank you for your inquiry.

For real time case status updates, please visit the following website, using your application ID (barcode) or case number:
https://ceac.state.gov/CEACStatTracker/Status.aspx.

Please visit https://www.surveymonkey.com/s/gss_algeria to share feedback on the services we provide.

Thank you,
Communication Agent
U.S. Embassy Call Center"

Stating that our case has been closed. What should we do, reply to this e-mail or send a new mail...we really don't know what to do. Thanks for your help:)

[TBoneTX 45,293]

*** Thread moved from K-1 Process forum to the Embassy/Consulate forum -- topic involves that phase. ***

[Darnell 8,478]

when you email back,

as for Vice-Consul review of the email.

[Amine87 7]

Hmm you mean, I email them back and ask that the vice consul review my case?

Edit: read it "as" instead of "ask"

Will do so, thank you

Edited August 24, 2015 by Amine87

[sei&jos 5]

my case still in transit since July 26 (got to the embassy)

try to call the embassy i emailed them but no answer
i emailed the ustraveldocs but only they got is the typical answer
what should i do

please i need help