Stuck at NVC

[mallafri76 1,012]

So our case was put on supervisor review about 56 days ago now. We've emailed several times without a response and have also called about seven times. Each time we call, we speak to a different person that tells us something different or new. The last information we have for our case is that a supervisor requested our case file on July 2nd, so about 49 days ago. We've asked several times to speak to the supervisor directly but they refuse to put us through and just say we have to wait the 45 days. Each time we call, there's a different reason why it hasn't been 45 days yet...

When we were first put on supervisor review, we were told it's done within 45 days but should be much earlier than that. We can also see that many others on supervisor review have been reviewed considerably faster than the 45 days and here we are on day 56.

With USCIS, you can ask for an infopass and actually speak to a proper person about your case, is there something similar for NVC? Can we fly up to New Hampshire and get an appointment with an actual NVC supervisor to discuss our case in person? Is there anything else we can do to get our case moving? We really feel like our case got put somewhere and has just been forgotten, since they don't seem to have any kind of alert system when a case is past the deadline...

[Alaska2012 462]

Cant you just ask to speak with a supervisor? Not necessarily the one reviewed your case...might be easier. Or get in touch with your senator...have him or her do some work for you! Sometimes that does the trick...and sometimes not but its worth a shot!

[Alaska2012 462]

And keep calling! Call once a day, eventually you will run into someone who actually has a head on his shoulders!

[KierenHby 899]

In my case, calling many many times, eventually one day the rep looked at my case said "I see you're past the time period, let me put your case on supervisor review".

I still kept calling and calling back, until about 10 days later they gave us news about cc.

I think the trick is to keep calling until you get a sympathetic set of ears.

[mallafri76 1,012]

Cant you just ask to speak with a supervisor? Not necessarily the one reviewed your case...might be easier. Or get in touch with your senator...have him or her do some work for you! Sometimes that does the trick...and sometimes not but its worth a shot!

We keep asking for a supervisor but so far no one will put us through. I think we'll do the senator when we've reached 60 days. Sooo frustrating.

In my case, calling many many times, eventually one day the rep looked at my case said "I see you're past the time period, let me put your case on supervisor review".

I still kept calling and calling back, until about 10 days later they gave us news about cc.

I think the trick is to keep calling until you get a sympathetic set of ears.

I guess that's what we'll have to do, just keep calling and calling. They're just so inefficient and unorganized.

[Alaska2012 462]

My strategy when bugging nvc was to call the minute their phone hours started. Hoping to catch whoever answering first before anyone else called in and made their day crappy lol

[KierenHby 899]

We keep asking for a supervisor but so far no one will put us through. I think we'll do the senator when we've reached 60 days. Sooo frustrating.

I guess that's what we'll have to do, just keep calling and calling. They're just so inefficient and unorganized.

I think call them at night. I called around 10:30pm Eastern time the day they told me I have cc.

I see you are 50+ days on supervisor review. When you talk to them next, politely say you are way way past every deadline and beg for a supervisor to review it over the phone. If not, ask for a supervisor's name and number.

They are humans after all.. so, beg if you have to, cry if you have to.

And good luck.

[Magazine 4]

Keep calling until you can speak to a supervisor, that's how you can get a case complete as it's been very long for your case.