nov filers w/o noa2. last touch was?

[payxibka 10,047]

It is incredibly insightful but also a bit frustrating. If you suspect an error how do you correct it or inquire upon it if they won't talk to you about it because they are posting CYA processing times....

[TracyTN 237]

I'm glad you did the list, fwaguy. I thought it was basically you, me and Jim&Gemz who are left; turns out there are actually 16 of us left.

And yet, they've already started approving December filers.

Oh and my last touch was 11/27/06.

[Augustajim 0]

how many recent touches have you had?

I'm glad you did the list, fwaguy. I thought it was basically you, me and Jim&Gemz who are left; turns out there are actually 16 of us left.

And yet, they've already started approving December filers.

Oh and my last touch was 11/27/06.

[Biscuit 0]

That is why this touch concept is such an unknown.... The USCIS online status system is so inconsistent.... I am waiting for the USPS... I wont believe until I have the physical document in my hands...

Oh, BTW... my last touch was 02.21

My last touched was on feb 21 too.. until now we dont know whats happening!!! We need NOA2! Good luck to all of us NOv. Filers who are still waiting....

[TracyTN 237]

how many recent touches have you had?

I'm glad you did the list, fwaguy. I thought it was basically you, me and Jim&Gemz who are left; turns out there are actually 16 of us left.

And yet, they've already started approving December filers.

Oh and my last touch was 11/27/06.

That's my point - I've had zero recent touches.

I'm beginning to think that mine's fallen behind the coffee pot, too! LOL

[HUSKERKIEV 8]

It is incredibly insightful but also a bit frustrating. If you suspect an error how do you correct it or inquire upon it if they won't talk to you about it because they are posting CYA processing times....

A couple things that be helpful to know. First having been a "Contact Representative (CR)" (official job title of the people who work the phone lines) before I moved on to adjudicating, I have had experience in fielding calls from folks. The first thing I would say is that when you are finally put in touch with a CR, be polite.

They get all kinds of disrespect and worse thrown at them throughout the day from inconsiderate folks, so when you finally get connected be a nice person or someone with a sense of humor, its very refreshing and basic human nature is to want to help this person rather than just give them the basic info and end the call. I personally used to hate answering calls from the paralegals. They were the worst. They would always try to ask about more than one case (limit 1 case per call) or throw their atty name as weight around. Let me tell you, as a contact rep we really don't care who your atty is. It has no bearing on anything and it only alienates you from the person on the other end of the phone in most cases.

Another note, We were given permission to end a call if the person became verbally abusive. So keep that in mind also.

When I was there they were transitioning to the national call center insetad of each service center having its own CR's. As a CR, you only have limited access to information (ie # of computer screens that you can access). You do not have the same level of access that the officers have. So, the amount of information they can provide is "finite" or limited. So, keep that in mind. They are not officers and have limited authority to do things. We used to be able to internally email an officer who had the case file if the situation warranted, request a file and research the case (but not approve/deny). But I am sure that this has changed because the CR's are in a remote location (ie not colocated within the service center where the case files are).

To sum up. CR's are real people who again are just trying to do thier job, continually dodging verbal bullets thrown by inconsiderate applicants while trying to provide outstanding cutomer service to CIS customers. They have limited authority and can can access limited information (Processing times) and make limited changes such as an address change. Language can also be a problem. If you can't speak English clearly then have someone who can make the call. The CR will ask for your permission to discuss the call with the english speaker. Not a problem, just get on the line and tell the CR you give your permission. It wil make it much easier.

Now about errors and correcting them. The majority of information IS entered into the system correctly and verifed throughout an applicants journey through the system. If an error is found it could raise an RFE if its not someting simple like a juxtaposed letter/numeral etc. Something like a discrepancy of an address, SSN etc...

As a CR, I used to get a lot of calls saying that "I never received X& Such notice or the RFE etc" Our first question as a CR was - have you moved. Usually the answer was "yes". Then it was like "Ok, here's your sign..." No actually, we would like to say that in many cases (you wouldn't believe some the callers) but since we were professionals we never resorted to putdowns like that. What we do is we would update the address in the database and request that the information be resent to the new address on file. Remember, Ultimately it's the customers responsibility to keep an accurate address and acurate G-28 on file with CIS. If you move, its not our responsibility to find you.

As a side note, CIS mailed documents have instructions to the postmaster not to forward to a new address because of the black market for green cards and other information. Mail will be returned to the CIS service center as undeliverable. So KEEP YOUR ADDRESS CURRENT.

So, unless there is a glaring error you discover (oops i left out my SSN or something) then don't sweat it. The system will correct minor things. I asume that you kept a copy of everythingyou sent in and you can check to make sure you did evrything on your part to make it as correct and complete an application as you could. Internal errors there is very little you can do anything about, but trust that they will find and fix anythingthat might hold up your petition.

[David-and-Mae 15]

That is why this touch concept is such an unknown.... The USCIS online status system is so inconsistent.... I am waiting for the USPS... I wont believe until I have the physical document in my hands...

Oh, BTW... my last touch was 02.21

That's great fwaguy! Looks like you are about to receive the much awaited NOA2 My best hunch is next week Good luck to you!

Mae