interview with missing info, wrong interview locationu

[zatarra 1]

I got a email today with a checklist. It says even thought there is still some missing info, my wife can still go to the interview and just bring the missing info. It specifies below. They want a new I-864 and wondered why I did not file for my 2014 income tax return. I wasn't required to file for the income tax return because I didn't make enough money, and I'm living in Canada now. Do I need to file for the income tax return anyway? It says I may submit a note explaining why I didn't file.

Another problem. I've tried to submit a request to change the interview location. It's still set to be in Tokyo because my wife and I were living in Japan. However, I've already sent them an email with our proof of residence in Canada. That was quite some time ago and the interview location still hasn't been changed.

[Ryan H 3,812]

Call and speak to a supervisor at the NVC to have the case rerouted to Montreal.

[zatarra 1]

This is crazy.....

I haven't been able to get through to NVC for a week. Last time I contacted them I had to spam their number 20+ times to get through. Now the call connects but I get "because of the large number of calls we are receiving all our customer service representatives are busy helping other customers" every time.

[Darnell 8,478]

keep at it. Mondays are bad.

[zatarra 1]

(sigh) I'll keep trying I don't know why they don't have a call waiting system....

[Darnell 8,478]

IMO/E, the better system got replaced in 2012. grrr.

[zatarra 1]

I still haven't gotten this sorted out. I've called several different numbers and spoken to several different people. I cannot actually speak to somebody about rescheduling the interview. They refer me to other phone numbers and emails. I have sent out several emails to various email addresses I've collected from the automated phone menus and some people I've spoken to. I keep getting automated responses from my emails that ask me to send a reply with the subject like "Follow-up response" so they will actually look at and read my email. Problem is, when responding, I can't add the subject line "Follow-up response" and I just continue getting automated response emails asking me to send a reply with the subject line "Follow up response." Thus, I am stuck in an infinite loop in which I cannot make contact with anybody who can actually help me.

I've been trying to do this for nearly a week. Just today I've been on the phone for more than 2 hours, mostly trying to avoid being disconnected by the automated phone menu and tricking it into allowing me to speak to somebody.

This is the email that I sent out:

Follow-up Response

Applicant's Name: ****
Applicant's DOB: ****
Petitioner's name: ****
Petitioner's DOB: ****
Case #: ****

To whom it may concern,

"My interview appointment has accidentally been scheduled in Tokyo, Japan. I live in *********, CANADA now and have been living there since November last year. I contacted NVC and was told to contact the US consulate/embassy where I would like to reschedule the interview and have it rescheduled. If the US consulate/embassy in Montreal can take the interview, I would like to schedule it there. My interview letter is attached to this email. Please respond to this email ASAP. I need to schedule an interview soon because my visa to stay in Canada expires Oct 4. I must have my interview before that date. If I cannot have my interview in Montreal, then I must buy a plane ticket to Tokyo ASAP. I cannot emphasize enough how inconvenient this is and I need a response quickly to make my travel arrangements. The longer I go without a response, the more difficult it becomes to make plans. If you cannot schedule the interview in Montreal before October 4, let me know IMMEDIATELY.

Thank you,
**********

The email is signed with my wife's name. Unless there's some other channel of contact, my wife is stuck with her interview in Tokyo, which I'm not even sure we can afford.

[sted 1]

Hi

I am going through from a bit similar situation. I moved to Canada 2 years back and I informed them about that as well as they start sending letters in Canada.But my embassy remains as my home country.

I sent them letter last year and they asked me to submit the proof and I submitted all documents like resident card and driving lisence after that they are quite. Now they sent me the interview date of August at my home country which is not possible for me to go there in this way right now.

I didnt make call right now ...

I sent letter to local consulate they replied they dont do the processing and finally I contacted Montreal last week and also sent emails and letter to home country embassy.

I am thinking to write letter NVC in this week again.

Let me know if there is any update.

Thank you

[zatarra 1]

I will update you on the situation.

[sted 1]

Hi zat..... I received reply from them and saying that my case will move from the home country to Canada and it will take several months and NVC will issue new letter for new interview location.

Thanks

[zatarra 1]

Yes, same here. Except I don't have several months. We're taking the interview in Tokyo.

[sted 1]

Good luck... update me when it is done