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Case Number and IIN combination you entered does not match our records

By Dennis8 in National Visa Center (Dept of State)

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dandanos Enthusiast

dandanos   54

Posted
Filed: IR-1/CR-1 Visa Country: Morocco
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Posted

Now when I log in it is at least not saying that the numbers don't match their records. I'm getting this message. Anyone else seeing the same?

Summary Information

Please be advised that the case that you have attempted to access is not eligible for further processing by the National Visa Center at this time. Please contact the National Visa Center if you believe that you have received this message in error.

Just tried again , i still see the same error . (Does not match our record ...)

Here is My TimeLine for my VisaJourney :

Note : This is a US.Citizen applying for relatives category

  • Service Center : Vermont Service Center
  • Consulate : Morocco
  • Marriage (if applicable):
  • I-130 Sent : 2014-11-16
  • I-130 NOA1 : 2014-11-23
  • I-130 RFE : 2015-03-26
  • I-130 RFE Sent : 2015-03-30
  • I-130 Approved : 2015-04-16
  • NVC Received : 2015-05-04
  • Assigned Case Number : 2015-05-14
  • Received DS-261 / AOS Bill : 2015-05-19
  • Pay AOS Bill : 2015-05-29
  • Send AOS Package : 2015-05-27
  • Receive I-864 Package : 2015-05-14
  • Submit DS-261 : 2015-05-28 ( The website was down for almost 3 weeks , no one was able to log in )
  • Send IV Package : 2015-05-27
  • Checklist: 26 June 2015 [ Non-submission of DS 260] i was not able to submit it due to the website issue ]
  • Submit DS-260 05 July 2015
  • Case Completed 05 August 2015
  • Interview scheduled on 9/11/2015
  • Interview shceduled for 10/14/2015
  • Interview Status : Approved
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AmyAndres
AmyAndres

The three numbers after the 2015 is the julian date it was assigned plus 500. So if yours is 621, then 621-500=121, and the julian date 121 is April 30. So your case was assigned April 30. Your friend

dandanos
dandanos

Just tried again , i still see the same error . (Does not match our record ...)

dandanos
dandanos

Im Sick of this , how come the Gov websites be down for this long , i start smelling rat as it could be down for a reason

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debi361 Contributor

debi361   2

Posted
Filed: IR-1/CR-1 Visa Country: Philippines
 Timeline
Posted

Now when I log in it is at least not saying that the numbers don't match their records. I'm getting this message. Anyone else seeing the same?

Summary Information

Please be advised that the case that you have attempted to access is not eligible for further processing by the National Visa Center at this time. Please contact the National Visa Center if you believe that you have received this message in error.

The same old message for me. Nothing's change. One that says does not match our records. If you're getting different now maybe you ought to call them and find out more.
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DeW_DrOpS Rising Star

DeW_DrOpS   21

Posted
Filed: F-2A Visa Country: India
 Timeline
Posted

Totally stucked.....Cant go ahead.....want to pay IV fees since 2 weeks .....still cant access payment portal

Just called NVC and got with a CSR...she told me that the problem is with their end.....but cant tell when it will be over...

She told me that she is putting a notice to supervisor that the petitioner is not able to pay fees n she asked me to check after couple of days or end of week....

lets see what happens next...

I-130 / F-2A



USCIS


November 14 2013 I-130 Sent to Chicago Lockbox


November 15 2013 I-130 Received at Chicago Lockbox Facility


November 18 2013 Email from USCIS about Petition Acceptance (PD Nov 15 2013)


November 19 2013 I 797 NOA 1 received by mail


March 24 2015 Received E Mail and Text Notification about Case transfer to another USCIS Office


March 28 2015 Received Hard copy of Transfer Notice from USCIS


March 31 2015 Case Approved by USCIS


April 1 2015 Received Email and Text message for Case Approval


April 4 2015 Received Hard Copy of NOA2 from USCIS



NVC STAGE


April 16 2015 Case received at NVC


April 24 2015 Case Number and IIN received on Call


April 27 2015 Paid AOS Fees and Submitted DS-261


April 29 2015 Welcome Letter from NVC in Email


May 05 2015 DS-261 reviewed over phone


May 06 2015 AOS & Civil Documents sent to NVC


May 07 2015 Documents received at NVC


May 08 2015 Email from NVC to pay IV Fees


June 08 2015 IV PAID


June 10 2015 Submitted DS-260


July 13 2015 Case Completed


July 29 2015 Finally....Got Interview Date


Sep 18 2015 Interview (Approved)






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1stLoveRedo Rising Star

1stLoveRedo   111

Posted
Filed: IR-1/CR-1 Visa Country: Serbia
 Timeline
Posted

Totally stucked.....Cant go ahead.....want to pay IV fees since 2 weeks .....still cant access payment portal

Just called NVC and got with a CSR...she told me that the problem is with their end.....but cant tell when it will be over...

She told me that she is putting a notice to supervisor that the petitioner is not able to pay fees n she asked me to check after couple of days or end of week....

lets see what happens next...

Funny..... NOT !

, that's the same answer I got two weeks ago, last week....

At least they are reading from the same script

???

Hope this issue will be resolved soon

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DeW_DrOpS Rising Star

DeW_DrOpS   21

Posted
Filed: F-2A Visa Country: India
 Timeline
Posted

Agreed....but they have to fix this anyhow....coz all applicants from all categories r waiting...and if an applicant has submitted all documents but just IV fees and ds260 is pending....he/she can't be scheduled for an interview....

This will impact visa bulletin movement for preference based categories ...as well as Immediate relatives..

I-130 / F-2A



USCIS


November 14 2013 I-130 Sent to Chicago Lockbox


November 15 2013 I-130 Received at Chicago Lockbox Facility


November 18 2013 Email from USCIS about Petition Acceptance (PD Nov 15 2013)


November 19 2013 I 797 NOA 1 received by mail


March 24 2015 Received E Mail and Text Notification about Case transfer to another USCIS Office


March 28 2015 Received Hard copy of Transfer Notice from USCIS


March 31 2015 Case Approved by USCIS


April 1 2015 Received Email and Text message for Case Approval


April 4 2015 Received Hard Copy of NOA2 from USCIS



NVC STAGE


April 16 2015 Case received at NVC


April 24 2015 Case Number and IIN received on Call


April 27 2015 Paid AOS Fees and Submitted DS-261


April 29 2015 Welcome Letter from NVC in Email


May 05 2015 DS-261 reviewed over phone


May 06 2015 AOS & Civil Documents sent to NVC


May 07 2015 Documents received at NVC


May 08 2015 Email from NVC to pay IV Fees


June 08 2015 IV PAID


June 10 2015 Submitted DS-260


July 13 2015 Case Completed


July 29 2015 Finally....Got Interview Date


Sep 18 2015 Interview (Approved)






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debi361 Contributor

debi361   2

Posted
Filed: IR-1/CR-1 Visa Country: Philippines
 Timeline
Posted

They have the same answer about the problem...their few days turned into weeks, I hope not but it could turn to a month too or worst. Are they gonna extend time the limit of those who can't finish their paperwork easily or make it hard too? This is beyond our control for sure.

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sbai2000 Collaborator

sbai2000   31

Posted
Filed: F-2A Visa Country: United Kingdom
 Timeline
Posted

well.....I suggest that all the IR-1/CR-1 applicants make a lot of noise...because sure as hell no-one will listen to us F2A applicants!

Priority Date - December 2, 2013

USCIS -

12/02/13 : NOA1 (Priority Date)

03/24/15 : Case Transferred from VSC to CSC

03/28/15 : Hard copy of transfer received in mail

04/14/15 : NOA2 ( I-130 Approved) - finally! (informed via text on 4/16/2015)

NVC -

04/29/15 : NVC received the case (informed during phone call to NVC on 5/01/2015

05/08/15 : Case number assigned and IIN (received via phone call on 5/14/2015)

05/12/15 : NVC Welcome letter mailed

05/19/15 : NVC Welcome received in mail

05/29/15 : DS-261 Finally Available on CEAC and completed

05/29/15 : AOS bill Available on CEAC and paid (status: IN PROCESS)

06/02/15 : AOS bill status: PAID

06/15/15 : IV invoice generated (notified by email) but unable to pay on CEAC...waiting...

07/05/15 : IV bill Finally Available on CEAC and paid (status: IN PROCESS)

07/08/15 : IV bill status: PAID

07/08/15 : DS-260 Available

07/12/15 : DS-260 completed and submitted

07/13/15 : AOS and IV package mailed to NVC

07/14/15 : AOS and IV package received by NVC

07/16/15 : Scan Date

07/28/15 : CASE COMPLETE - NO checklist! :dancing::dancing::dancing:London...here we come...!!

08/04/15 : CC Email received...waiting for Interview Letter....

08/11/15 : Interview letter (IL/P4) received ...interview date 9/11/2015! :dancing: :dancing::dancing:

EMBASSY -

08/11/15 : Case Shipped to embassy

08/12/15 : Case Arrived in UK (tracked on DHL website)

08/12/15 : Medical completed

08/14/15 : CEAC showing IN TRANSIT

08/18/15 : CEAC showing READY

09/11/15 : Interview date (initial)

09/08/15 : Interview date (rescheduled on 8/18/2015) - APPROVED :)

xx/xx/15 : Visa in hand
xx/xx/15 : POE....Dulles airport!

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TeJoGB Enthusiast

TeJoGB   25

Posted
Filed: IR-1/CR-1 Visa Country: India
 Timeline
Posted

Sad, that the portal has been down so many days. Is there something that can be down about this, i.e. report somewhere other than call in and hear the CSR tell us that no timeframe when it will be fixed.

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dandanos Enthusiast

dandanos   54

Posted
Filed: IR-1/CR-1 Visa Country: Morocco
 Timeline
Posted

Im Sick of this , how come the Gov websites be down for this long , i start smelling rat as it could be down for a reason

Here is My TimeLine for my VisaJourney :

Note : This is a US.Citizen applying for relatives category

  • Service Center : Vermont Service Center
  • Consulate : Morocco
  • Marriage (if applicable):
  • I-130 Sent : 2014-11-16
  • I-130 NOA1 : 2014-11-23
  • I-130 RFE : 2015-03-26
  • I-130 RFE Sent : 2015-03-30
  • I-130 Approved : 2015-04-16
  • NVC Received : 2015-05-04
  • Assigned Case Number : 2015-05-14
  • Received DS-261 / AOS Bill : 2015-05-19
  • Pay AOS Bill : 2015-05-29
  • Send AOS Package : 2015-05-27
  • Receive I-864 Package : 2015-05-14
  • Submit DS-261 : 2015-05-28 ( The website was down for almost 3 weeks , no one was able to log in )
  • Send IV Package : 2015-05-27
  • Checklist: 26 June 2015 [ Non-submission of DS 260] i was not able to submit it due to the website issue ]
  • Submit DS-260 05 July 2015
  • Case Completed 05 August 2015
  • Interview scheduled on 9/11/2015
  • Interview shceduled for 10/14/2015
  • Interview Status : Approved
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debi361 Contributor

debi361   2

Posted
Filed: IR-1/CR-1 Visa Country: Philippines
 Timeline
Posted

well.....I suggest that all the IR-1/CR-1 applicants make a lot of noise...because sure as hell no-one will listen to us F2A applicants!

In an IR-1 applicant and I just sent an email inquiry to NVC about the matter or if they can give alternatives or options in processing while the CEAC is not working. We're stuck in DS-261 and we couldnt pay the AOS unless we do that. Maybe they can at least send the dS-261 via fax, mail or phone so we can at least pay the AOS and move along. But we'll see if we get a reply soon. Will update as soon as I get answers from them.
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Dennis8 Contributor

Dennis8   6

Posted
Filed: IR-1/CR-1 Visa Country: Philippines
 Timeline
  • Author
Posted

In an IR-1 applicant and I just sent an email inquiry to NVC about the matter or if they can give alternatives or options in processing while the CEAC is not working. We're stuck in DS-261 and we couldnt pay the AOS unless we do that. Maybe they can at least send the dS-261 via fax, mail or phone so we can at least pay the AOS and move along. But we'll see if we get a reply soon. Will update as soon as I get answers from them.

I sent the NVC an email inquiry a little over a week ago. Still no news from them. Ive been stuck for half the month of May over a stupid system problem. I can't believe its taking them so long to fix it

Service Center : Nebraska Service Center

Marriage : July 2, 2014

March 7, 2015: I-130 Sent

March 17, 2015: I-130 NOA1 received in mail

March 17, 2015: I-129F Sent

March 28, 2015: I-129F NOA1 received in mail

April 3, 2015: I-130 updated on USCIS website to approved! awaiting hardcopy of NOA2

April 14, 2015: Case was sent to NVC

April 18, 2015: I-130 NOA2 hardcopy received in mail

April 22, 2015: Case was received by NVC

May 1, 2015: Case number assigned

May 4, 2015 : I-129F NOA2 received in mail

June 2, 2015 : Selected Agent Via Phone

June 16, 2015 : Paid AOS and IV Fees Via Mail

June 22, 2015 : Wife receives Appointment letter from Manila Embassy (I-129F)

*proceeding with K-3 Visa instead. Cannot wait for the NVC problems to resolve

June 23, 2015: Interview scheduled for July 30

July 9, 2015 : Medical Completed

July 30, 2015 : Interview Complete APPROVED!!

August 16, 2015 : Received Letter from NVC that I-130 is being expedited to Manila Embassy.

August 26, 2015 : Manila Embassy closes K3. Proceeding with CR1 again. New interview date September 16, 2015

September 16, 2015 : Interview Complete APPROVED!! ISSUED on same day. :dance:

September 23, 2015 : Visa in hand
September 29, 2015 : POE

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sbai2000 Collaborator

sbai2000   31

Posted
Filed: F-2A Visa Country: United Kingdom
 Timeline
Posted

@debi - I don't think there is no other option for paying DS-261...it has to be done online. Personally, I think it is best to wait for the ceac site than to send in paper payment which will just get lost in that bottomless pit called NVC.

I wonder if US citizens can also contact their congressmen and women and lodge a complaint. You have a lot more clout than us permanent residents

Priority Date - December 2, 2013

USCIS -

12/02/13 : NOA1 (Priority Date)

03/24/15 : Case Transferred from VSC to CSC

03/28/15 : Hard copy of transfer received in mail

04/14/15 : NOA2 ( I-130 Approved) - finally! (informed via text on 4/16/2015)

NVC -

04/29/15 : NVC received the case (informed during phone call to NVC on 5/01/2015

05/08/15 : Case number assigned and IIN (received via phone call on 5/14/2015)

05/12/15 : NVC Welcome letter mailed

05/19/15 : NVC Welcome received in mail

05/29/15 : DS-261 Finally Available on CEAC and completed

05/29/15 : AOS bill Available on CEAC and paid (status: IN PROCESS)

06/02/15 : AOS bill status: PAID

06/15/15 : IV invoice generated (notified by email) but unable to pay on CEAC...waiting...

07/05/15 : IV bill Finally Available on CEAC and paid (status: IN PROCESS)

07/08/15 : IV bill status: PAID

07/08/15 : DS-260 Available

07/12/15 : DS-260 completed and submitted

07/13/15 : AOS and IV package mailed to NVC

07/14/15 : AOS and IV package received by NVC

07/16/15 : Scan Date

07/28/15 : CASE COMPLETE - NO checklist! :dancing::dancing::dancing:London...here we come...!!

08/04/15 : CC Email received...waiting for Interview Letter....

08/11/15 : Interview letter (IL/P4) received ...interview date 9/11/2015! :dancing: :dancing::dancing:

EMBASSY -

08/11/15 : Case Shipped to embassy

08/12/15 : Case Arrived in UK (tracked on DHL website)

08/12/15 : Medical completed

08/14/15 : CEAC showing IN TRANSIT

08/18/15 : CEAC showing READY

09/11/15 : Interview date (initial)

09/08/15 : Interview date (rescheduled on 8/18/2015) - APPROVED :)

xx/xx/15 : Visa in hand
xx/xx/15 : POE....Dulles airport!

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debi361 Contributor

debi361   2

Posted
Filed: IR-1/CR-1 Visa Country: Philippines
 Timeline
Posted

@debi - I don't think there is no other option for paying DS-261...it has to be done online. Personally, I think it is best to wait for the ceac site than to send in paper payment which will just get lost in that bottomless pit called NVC.

I wonder if US citizens can also contact their congressmen and women and lodge a complaint. You have a lot more clout than us permanent residents

Actually I know, I just did that to stir them a little bit and maybe hopefully put up a action plan because all of us stuck will soon create that major traffic. They are bound to give us better answers or alternatives which could be optional. All those who attempted to call gets the same answer which is "they don't know when" or just "check again in a few more days" its kind of unusual that such as important process in their system is malfunctioning or inaccessible and taking that long to be operational again. Something must be up but we don't know that either. But yeah lets hope it gets fixed soon or come up with another solution. Anyways, good luck to all of us. May God shower us more patience.
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sbai2000 Collaborator

sbai2000   31

Posted
Filed: F-2A Visa Country: United Kingdom
 Timeline
Posted

i believe also that something is going on behind the scenes that they are not saying.....

Priority Date - December 2, 2013

USCIS -

12/02/13 : NOA1 (Priority Date)

03/24/15 : Case Transferred from VSC to CSC

03/28/15 : Hard copy of transfer received in mail

04/14/15 : NOA2 ( I-130 Approved) - finally! (informed via text on 4/16/2015)

NVC -

04/29/15 : NVC received the case (informed during phone call to NVC on 5/01/2015

05/08/15 : Case number assigned and IIN (received via phone call on 5/14/2015)

05/12/15 : NVC Welcome letter mailed

05/19/15 : NVC Welcome received in mail

05/29/15 : DS-261 Finally Available on CEAC and completed

05/29/15 : AOS bill Available on CEAC and paid (status: IN PROCESS)

06/02/15 : AOS bill status: PAID

06/15/15 : IV invoice generated (notified by email) but unable to pay on CEAC...waiting...

07/05/15 : IV bill Finally Available on CEAC and paid (status: IN PROCESS)

07/08/15 : IV bill status: PAID

07/08/15 : DS-260 Available

07/12/15 : DS-260 completed and submitted

07/13/15 : AOS and IV package mailed to NVC

07/14/15 : AOS and IV package received by NVC

07/16/15 : Scan Date

07/28/15 : CASE COMPLETE - NO checklist! :dancing::dancing::dancing:London...here we come...!!

08/04/15 : CC Email received...waiting for Interview Letter....

08/11/15 : Interview letter (IL/P4) received ...interview date 9/11/2015! :dancing: :dancing::dancing:

EMBASSY -

08/11/15 : Case Shipped to embassy

08/12/15 : Case Arrived in UK (tracked on DHL website)

08/12/15 : Medical completed

08/14/15 : CEAC showing IN TRANSIT

08/18/15 : CEAC showing READY

09/11/15 : Interview date (initial)

09/08/15 : Interview date (rescheduled on 8/18/2015) - APPROVED :)

xx/xx/15 : Visa in hand
xx/xx/15 : POE....Dulles airport!

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