Case Number and IIN combination you entered does not match our records

[cheep-cheep 0]

Hi,

Any luck with this? I have the same problem. I got the email confirmation from NVC for my Dad's I-130 approval but when I log in to the website its giving me the same exact message:

"Sign In Failed
The selected Case Number and Invoice Identification Number combination you entered do not match our records. Please try again or click on the Contact the NVC hyperlink if you have forgotten your Case Number or Invoice Identification Number."

[Riz&Den 1]

Hello cheep-cheep. Nothing yet ? will be giving NVC another ring and hopes this issue will resolve within this week. I wonder what's up with their designation of case numbers. It seems like alot of us is experiencing this error ???

[acnobile 0]

I am still getting the same error message as well. When I called up on Friday they wouldn't let me speak to a supervisor (saying everyone was too busy), but the person I spoke with had no clue why this was happening and said their supervisor said because the case was so new I needed to wait 3-5 business days to allow the system to catch up. Seems really strange as the letter should mean that the case and invoice ID are in the system. When I asked about this, again, they said they didn't know why. So frustrating...

Let me know if you're able to get in this week. I'll be calling back on Thursday if nothing changes.

[Dennis8 6]

I am still getting the same error message as well. When I called up on Friday they wouldn't let me speak to a supervisor (saying everyone was too busy), but the person I spoke with had no clue why this was happening and said their supervisor said because the case was so new I needed to wait 3-5 business days to allow the system to catch up. Seems really strange as the letter should mean that the case and invoice ID are in the system. When I asked about this, again, they said they didn't know why. So frustrating...

Let me know if you're able to get in this week. I'll be calling back on Thursday if nothing changes.

Hello again acnobile. We called up on Friday and that's when the rep herself said she was gonna tell a supervisor. My wife was put on hold for like 2 minutes while the rep was speaking to the supervisor. We were told to wait for 2-4 days. My wife called again just a few hours ago and she requested to speak to a supervisor since the prob hasn't resolved. The rep denied the request because it showed on her computer that a supervisor was already notified on May 8 and said just to wait 2-4 days, usually shorter than this, for the supervisor to work on it. I guess today is day 1. Just keep calling til you get a rep that will tell a supervisor or allow you to talk to one.

Also, best time to call for a supervisor is 7am or 11pm Easternt time. That's according to what another VJ member told me. It seems to be working every time we call

[debi361 2]

Im having the same problem. Could not fill up the form. This message appears:

The selected Case Number and Invoice Identification Number combination you entered does not match our records. Please try again or contact the National Visa Center for further assistance.

Additional info: The date on the letter says May 8, 2015. My husband got the letter in mail today May 12, 2015 (U.S. timezone) but it didn't work. Its been 4 days since the letter was made. I'm thinking i'll try filling it up again on Friday May 15, 2015, that makes it 7 days from the date on the letter. I guess I'll just wait a few days as well. Anyway, thanks for all the thoughts, suggestions and updates, it feels good to know we're not alone on this boat.

[1stLoveRedo 111]

Im having the same problem. Could not fill up the form. This message appears:

The selected Case Number and Invoice Identification Number combination you entered does not match our records. Please try again or contact the National Visa Center for further assistance.

Additional info: The date on the letter says May 8, 2015. My husband got the letter in mail today May 12, 2015 (U.S. timezone) but it didn't work. Its been 4 days since the letter was made. I'm thinking i'll try filling it up again on Friday May 15, 2015, that makes it 7 days from the date on the letter. I guess I'll just wait a few days as well. Anyway, thanks for all the thoughts, suggestions and updates, it feels good to know we're not alone on this boat.

Same here,

Case assigned on 05/06, letter artived 05/07

We havent been able to log in either.

Frustrating to the highest level.

[Dennis8 6]

I think the only thing we can do is keep calling them so they'll know just how rampant this problem is becoming

Most representatives will shrug it off and say to wait a week or so. Me and perhaps a few others have been waiting for almost 2 weeks. This doesn't seem like a normal delay. There must be something wrong with the system for those who were inputted into the system recently.

[Dennis8 6]

So my wife called again about an hour ago. The rep said that it's a system malfunction issue and there's no way they can help us out at this time. We just have to wait. Lucky us

[anhakeem 0]

Same here,
letter arrived 05/05, I couldn't search or login neither. I call nvc the Representative said you can pay by mail so my question is should we send the fee by mail or it will take longer any advise ..

and my case number XXX2015621XXX is this can do anything with the process (6/21/2015)

I have friend his case XXX2015613XXX and he can login and starting the process

good luck guys

[1stLoveRedo 111]

Same here,

letter arrived 05/05, I couldn't search or login neither. I call nvc the Representative said you can pay by mail so my question is should we send the fee by mail or it will take longer any advise ..

and my case number XXX2015621XXX is this can do anything with the process (6/21/2015)

I have friend his case XXX2015613XXX and he can login and starting the process

good luck guys

We are

XXX2015626XXX

unable to log in too :/

[Dennis8 6]

My wife saw this today too. Check out photo attachment. I guess they are aware that alot of people are experiencing it now. Hopefully this means they are working on it and we can get in soon.

[AmyAndres 2]

The three numbers after the 2015 is the julian date it was assigned plus 500. So if yours is 621, then 621-500=121, and the julian date 121 is April 30. So your case was assigned April 30. Your friends was assigned April 22.

The last three digits are the number that was assigned that day. So if yours is 2015621150 (for example), then it was assigned on April 30 and it was the 150th case to be assigned that day.

https://docs.oracle.com/cd/E26228_01/doc.93/e21961/img/image121.gif

[anhakeem 0]

The three numbers after the 2015 is the julian date it was assigned plus 500. So if yours is 621, then 621-500=121, and the julian date 121 is April 30. So your case was assigned April 30. Your friends was assigned April 22.

The last three digits are the number that was assigned that day. So if yours is 2015621150 (for example), then it was assigned on April 30 and it was the 150th case to be assigned that day.

https://docs.oracle.com/cd/E26228_01/doc.93/e21961/img/image121.gif

Interesting ..

Thnx AmyAndres :-)

Edited May 13, 2015 by anhakeem

[anhakeem 0]

Guys,

which is better to pay the fees by mail or wait for online

If I go for mail should I send the fees together (DS-260 and I-864) or separately how it will works please advise

Edited May 13, 2015 by anhakeem

[acnobile 0]

Hi anhakeem,

If you couldn't log in initially, I'm assuming you haven't been able to select an agent yet. When I asked a rep they told me your payments won't be accepted (even if you mail them in) if you haven't officially selected an agent as your first step, which can only be done in the portal. So I would wait for the site.