Case Number and IIN combination you entered does not match our records

[passion-fruit 3]

What number do you call for NVC technical support?

603 334 0888 keep dialing even if calls end automatically, you'll get through eventually ? when you hear it rings ur good.

Good luck

[fridaab 17]

Have all you guys been asked to be added to this spreadsheet? So strange if we have to do that.. I hope we all are included in the list anyways.

[Katniss 1]

@passion-fruit @Hazel18 It's been weeks since it is showing PAY NOW on the website. When I click to pay, it says NOT INVOICED. So if I have not paid by mail, I would have been waiting until now to pay online. That would have been more than a month waiting to pay online. NVC sent the invoice via email May 13.

[passion-fruit 3]

@passion-fruit @Hazel18 It's been weeks since it is showing PAY NOW on the website. When I click to pay, it says NOT INVOICED. So if I have not paid by mail, I would have been waiting until now to pay online. That would have been more than a month waiting to pay online. NVC sent the invoice via email May 13.

mine showed not invoiced before but now I can click to pay, it leads me to the page where I can even put routing# and bank account#

Edited June 19, 2015 by passion-fruit

[Hazel18 0]

@passion-fruit @Hazel18 It's been weeks since it is showing PAY NOW on the website. When I click to pay, it says NOT INVOICED. So if I have not paid by mail, I would have been waiting until now to pay online. That would have been more than a month waiting to pay online. NVC sent the invoice via email May 13.

I get different stories whenever I call them. If I had the option to pay for it again I will because I want this to be over

[passion-fruit 3]

if its just 325 I would do it again but 650 (for both parents)

...I think I should wait ???

[Hazel18 0]

if its just 325 I would do it again but 650 (for both parents)

...I think I should wait ???

Yes it is too much. Did they add you to the speadsheet?

[passion-fruit 3]

Yes it is too much. Did they add you to the speadsheet?

yeah they did they said I have to wait till next week to access IV application

[Hazel18 0]

yeah they did they said I have to wait till next week to access IV application

They added me today again so I have to wait for another 10 days hope it work this time. I was on the list june 11th still nothing

[fridaab 17]

They added me today again so I have to wait for another 10 days hope it work this time. I was on the list june 11th still nothing

Is the spreadsheet for Iv fee or ds260 access?

[passion-fruit 3]

They added me today again so I have to wait for another 10 days hope it work this time. I was on the list june 11th still nothing

are they gonna make us do this over and over and wait 10days after 10days till the website is fixed??!!??? ????

[Hazel18 0]

are they gonna make us do this over and over and wait 10days after 10days till the website is fixed??!!??? ????

I hope not im trying to stay positive that we will get out of this nightmare soon

Is the spreadsheet for Iv fee or ds260 access?

Yes for the people who can't have access to the ds260 when you call nvc they add your case information so the IT team can fix it that's what I was told by one of the rep

[fridaab 17]

I hope not im trying to stay positive that we will get out of this nightmare soon

Yes for the people who can't have access to the ds260 when you call nvc they add your case information so the IT team can fix it that's what I was told by one of the rep

Ok thanks, Im still waiting on the IV fee to be enabled online..

[LillyLiu 0]

Oh bummer. I wonder why it's locked. ? Did you ask her why? Maybe you ought to call them every other day. Lol

Yeh, i can totally relate ? We already have both invoices but we cant pay them online. And we're torn between waiting for the site to get fixed or mail them in ASAP.

I wish this will be over soon. ?

I dont know why it is locked. I called NVC again, the rep. said my case was updating, she asked me to wait and call them again the next day. So I called the next day, fortunately, she said she could choose the agent for me over the phone.

The agent was chosen on 16th, June. I received the IV Processing Fee Invoice on 19th June by email. We still can not log in the portal and pay it on line. So we are considering to pay the fee by mail. But we have not received the AOS Invoice. We dont know when we will receive that one?

How is your case going? Have you paid the fee? Have you received the AOS and IV Invoices at the same time or seperately?

[Riz&Den 1]

I dont know why it is locked. I called NVC again, the rep. said my case was updating, she asked me to wait and call them again the next day. So I called the next day, fortunately, she said she could choose the agent for me over the phone.

The agent was chosen on 16th, June. I received the IV Processing Fee Invoice on 19th June by email. We still can not log in the portal and pay it on line. So we are considering to pay the fee by mail. But we have not received the AOS Invoice. We dont know when we will receive that one?

How is your case going? Have you paid the fee? Have you received the AOS and IV Invoices at the same time or seperately?

Yes, we paid by mail last June 15 for the two invoices but we still cant log in to fees payment on the CEAC website. And about the AOS invoice, we received it together with the NVC welcome letter.