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Dennis8

Case Number and IIN combination you entered does not match our records

By Dennis8 in National Visa Center (Dept of State)

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passion-fruit Explorer

passion-fruit   3

Posted
Filed: IR-5 Country: Thailand
 Timeline
Posted

I'm tired of the website issues

called them many many times

and always got different answers

some of them are like robots... its like they memorize the answers

Now I wanna call them everyday

just for fun... would be interesting to hear what else they can say..

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AmyAndres
AmyAndres

The three numbers after the 2015 is the julian date it was assigned plus 500. So if yours is 621, then 621-500=121, and the julian date 121 is April 30. So your case was assigned April 30. Your friend

dandanos
dandanos

Just tried again , i still see the same error . (Does not match our record ...)

dandanos
dandanos

Im Sick of this , how come the Gov websites be down for this long , i start smelling rat as it could be down for a reason

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fridaab Enthusiast

fridaab   17

Posted
Filed: IR-1/CR-1 Visa Country: Sweden
 Timeline
Posted

Just an update guys: we finally received our IV fee invoiced. Exactly 7 days after ds261 was reviewed over the phone. But we still cant get thru the payment portal on CEAC. We opted to wait for the 13th and see if the website gets fixed before mailing in our payment. Are you guys still having trouble with the fees showing 'not paid'? Or is it already resolved?

Have you been able to pay the IV fee online yet?? we still can't.. Really don't want to send it by mail..Wonder if this waiting is worth it or not.

USCIS

12/01/14: NOA1

04/16/15: NOA2

NVC

05/01/15: NVC received the case

05/13/15: Case number assigned and IIN

05/28/15: SCAN DATE, IV and AOS package

06/02/15: DS-261 available and completed

06/08/15: AOS bill available and paid

06/23/15: SECOND SCAN DATE (checklist for new i864 form)

07/05/15: IV bill available and paid

07/08/15: DS-260 Available and completed

07/17/15 Case Complete

EMBASSY STAGE

07/15/15: Medical examination

09/02/15: Interview (Changed from 09/23/15) approved (L)

09/10/15: Visa in hand

09/12/15: POE, Los Angeles

fridaab Enthusiast

fridaab   17

Posted
Filed: IR-1/CR-1 Visa Country: Sweden
 Timeline
Posted

its a gamble, i got mine 2 weeks ago and cant pay so mailed my in. if it becomes available online before check is processed i am willing to pay it online as well.

Yea I guess.. So frustrating.

USCIS

12/01/14: NOA1

04/16/15: NOA2

NVC

05/01/15: NVC received the case

05/13/15: Case number assigned and IIN

05/28/15: SCAN DATE, IV and AOS package

06/02/15: DS-261 available and completed

06/08/15: AOS bill available and paid

06/23/15: SECOND SCAN DATE (checklist for new i864 form)

07/05/15: IV bill available and paid

07/08/15: DS-260 Available and completed

07/17/15 Case Complete

EMBASSY STAGE

07/15/15: Medical examination

09/02/15: Interview (Changed from 09/23/15) approved (L)

09/10/15: Visa in hand

09/12/15: POE, Los Angeles

fridaab Enthusiast

fridaab   17

Posted
Filed: IR-1/CR-1 Visa Country: Sweden
 Timeline
Posted

yup :( especially since there is no chronological order to follow.

But Im thinking, even if we do send in a cashiers check with the IV fee, we won't be able to do the ds260 until the website is up and running again.. So might just wait? Ugh, Idk.. :(

USCIS

12/01/14: NOA1

04/16/15: NOA2

NVC

05/01/15: NVC received the case

05/13/15: Case number assigned and IIN

05/28/15: SCAN DATE, IV and AOS package

06/02/15: DS-261 available and completed

06/08/15: AOS bill available and paid

06/23/15: SECOND SCAN DATE (checklist for new i864 form)

07/05/15: IV bill available and paid

07/08/15: DS-260 Available and completed

07/17/15 Case Complete

EMBASSY STAGE

07/15/15: Medical examination

09/02/15: Interview (Changed from 09/23/15) approved (L)

09/10/15: Visa in hand

09/12/15: POE, Los Angeles

wantknow Community Regular

wantknow   11

Posted
Filed: IR-1/CR-1 Visa Country: Morocco
 Timeline
Posted

I'm tired of the website issues

called them many many times

and always got different answers

some of them are like robots... its like they memorize the answers

Now I wanna call them everyday

just for fun... would be interesting to hear what else they can say..

Hi,

Any good news yet? Did you get through on website?

Married:.................................08/02/11
I-130 Sent:.............................05/21/12

I-130 Packet Recv'd:..............05/23/12
I-130 Touched:.......................05/25/12
I-130 NOA 1:..........................06/02/12
I-130 RFE:..............................09/06/12
I-130 RFE Sent:......................09/14/12
I-130 RFE Recv'd: ..................09/18/12
I-130 Petition Denied:.............10/09/12
2nd USCIS I-130 Petition
I-130 Sent:......................................12/17/14
I-130 Packet Recv'd:.......................12/22/14
I-130 NOA 1:...................................12/24/14
I-130 NOA 2:................................... 05/19/15
I-130 NOA 2 Hardcopy Recv'd: ......05/22/15
I-130 Petition Sent to NVC:.............05/26/15
I-130 Petition Recv'd At NVC:........................06/02/15
Case No. assigned Recv'd over phone: ....... 06/16/15
NVC Welcome letter Recv'd: .........................06/19/15
Agent assigned: .............................................07/06/15
AOS fee paid: .................................................07/06/15
AOS confirmed paid: ......................................07/08/15
IV Bill Recv'd by email:....................................07/21/15
IV Bill paid online:............................................08/01/15
Submit DS-260:...............................................08/10/15
AOS & IV Packet sent:....................................08/11/15
Scanned Date:.................................................08/13/15
Case Completed:.............................................08/31/15
Medical Exam : ...............................................10/28/15
Interview Date: ................................................11/11/15
Interview Date Rescheduled By Consulate : .12/04/15
Results: Approved Admin Review / AP..........12/08/15

Case Returned to USCIS .................................05/17/16

Case Reaffirmed: ..............................................09/18/17

Case Forwarded to Consulate: ........................10/12/17

2nd Interview: ...................................................11/17/17

Case Updated By Consulate: ............................12/28/17

Case Status Changed to Issued: ......................12/29/17
Visa Ready Pick up at Aramex: .........................12/30/17
Visa In Hand: ............01/03/18

Katniss Explorer

Katniss   1

Posted
Filed: IR-5 Country: Philippines
 Timeline
Posted

I sent the IV Fees for my parents May 21, received May 22. Payment cleared May 28 per NVC representative via phone call. Received email June 7 from NVC regarding fees and instructions to fill out DS 260 online. Up to now, portal still says PAY NOW for both cases. Called NVC technical support June 15 to make them aware that I am still unable to fill up DS260 online. Representative took both my parents' case numbers and put them on a spread sheet. I was told that they are working on all cases individually. He told me that by June 19, I will be able to access the IV applications online. So, I asked him what if it is not fixed, do I have to call back? He said yes but representative insisted that by Friday both my parents' cases will be unlocked for the DS260 online. I just called earlier to follow up. Representative told me that he will take the case numbers and put them on the spread sheet. I told him that I called Monday and its been put down on the spread sheet. So, I asked when should I expect results. He said 10 days from when the petitions had been put in the spread sheet. So, I will check to see if I will be able to access DS260 on June 19. I will keep logging in everyday like I always do until the June 26 (the 10th day). If I am still unable to access, I will have to give them another call to follow up. My parents' petitions had been stuck in NVC for almost 2 months now. I know, some are more than that. I guess we will just have to wait until the website is fixed. I am glad that I sent out the IV fees by mail or else I will still be waiting for the website to pay online. I am just sharing where I am right now with the process. Hope it helps.

passion-fruit Explorer

passion-fruit   3

Posted
Filed: IR-5 Country: Thailand
 Timeline
Posted

I sent the IV Fees for my parents May 21, received May 22. Payment cleared May 28 per NVC representative via phone call. Received email June 7 from NVC regarding fees and instructions to fill out DS 260 online. Up to now, portal still says PAY NOW for both cases. Called NVC technical support June 15 to make them aware that I am still unable to fill up DS260 online. Representative took both my parents' case numbers and put them on a spread sheet. I was told that they are working on all cases individually. He told me that by June 19, I will be able to access the IV applications online. So, I asked him what if it is not fixed, do I have to call back? He said yes but representative insisted that by Friday both my parents' cases will be unlocked for the DS260 online. I just called earlier to follow up. Representative told me that he will take the case numbers and put them on the spread sheet. I told him that I called Monday and its been put down on the spread sheet. So, I asked when should I expect results. He said 10 days from when the petitions had been put in the spread sheet. So, I will check to see if I will be able to access DS260 on June 19. I will keep logging in everyday like I always do until the June 26 (the 10th day). If I am still unable to access, I will have to give them another call to follow up. My parents' petitions had been stuck in NVC for almost 2 months now. I know, some are more than that. I guess we will just have to wait until the website is fixed. I am glad that I sent out the IV fees by mail or else I will still be waiting for the website to pay online. I am just sharing where I am right now with the process. Hope it helps.

My case is similar to yours lol I'm also petitioning both parents. Right now I have a problem with DS 260 as well. I also called them last week (dont remember the exact date) they did put mine on the spreadsheet as well and told me to wait till the 26th (which is also my 10th day not sure if its a coincidence or what lol) Guess we'll just have to wait and see?

I know you mailed IV fee but are you able to pay it online now? or it still shows 0.00? Mine shows 325 and let me pay online 2days ago ? I mailed my IV fee May 28 and they confirmed its paid when I called. I'm so tired of waiting for them to change my IV status to "paid" cuz that's when I'll be able to access DS 260!

If... I have only waited to pay it online.. I would have been able to access DS 260 by now ??

fridaab Enthusiast

fridaab   17

Posted
Filed: IR-1/CR-1 Visa Country: Sweden
 Timeline
Posted

What number do you call for NVC technical support?

USCIS

12/01/14: NOA1

04/16/15: NOA2

NVC

05/01/15: NVC received the case

05/13/15: Case number assigned and IIN

05/28/15: SCAN DATE, IV and AOS package

06/02/15: DS-261 available and completed

06/08/15: AOS bill available and paid

06/23/15: SECOND SCAN DATE (checklist for new i864 form)

07/05/15: IV bill available and paid

07/08/15: DS-260 Available and completed

07/17/15 Case Complete

EMBASSY STAGE

07/15/15: Medical examination

09/02/15: Interview (Changed from 09/23/15) approved (L)

09/10/15: Visa in hand

09/12/15: POE, Los Angeles

TeJoGB Enthusiast

TeJoGB   25

Posted
Filed: IR-1/CR-1 Visa Country: India
 Timeline
Posted

normally 603-334-0700 or if you have technical glitches like most of us then follow the link below and call 603-334-0888

http://travel.state.gov/content/visas/english/general/assistance-for-applicants-experiencing-technical-difficulties.html

Hazel18 Explorer

Hazel18   0

Posted
Filed: IR-1/CR-1 Visa Country: Haiti
 Timeline
Posted

I sent the IV Fees for my parents May 21, received May 22. Payment cleared May 28 per NVC representative via phone call. Received email June 7 from NVC regarding fees and instructions to fill out DS 260 online. Up to now, portal still says PAY NOW for both cases. Called NVC technical support June 15 to make them aware that I am still unable to fill up DS260 online. Representative took both my parents' case numbers and put them on a spread sheet. I was told that they are working on all cases individually. He told me that by June 19, I will be able to access the IV applications online. So, I asked him what if it is not fixed, do I have to call back? He said yes but representative insisted that by Friday both my parents' cases will be unlocked for the DS260 online. I just called earlier to follow up. Representative told me that he will take the case numbers and put them on the spread sheet. I told him that I called Monday and its been put down on the spread sheet. So, I asked when should I expect results. He said 10 days from when the petitions had been put in the spread sheet. So, I will check to see if I will be able to access DS260 on June 19. I will keep logging in everyday like I always do until the June 26 (the 10th day). If I am still unable to access, I will have to give them another call to follow up. My parents' petitions had been stuck in NVC for almost 2 months now. I know, some are more than that. I guess we will just have to wait until the website is fixed. I am glad that I sent out the IV fees by mail or else I will still be waiting for the website to pay online. I am just sharing where I am right now with the process. Hope it helps.

I also mailed my IV payment May 21 they recieved it may 22 got the email may 28 as well still say pay now and won't even give me the option to pay it online. I called june 11th and was told that they will add my case to the spreadshit and allow 10 days today I called the rep told me that all she can do is add notes to my case so the supervisor can fix it and allow 10 days again. Don't know when this is going to end. I recieved my invoiced since may 11

 
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