Case Number and IIN combination you entered does not match our records

[dandanos 54]

Thank You dandanos,

I did what you say I told them my case assigned on 4/30 and I send a lot of email to asknvc to review my ds 261 and I didnt get any respond , she told me I have to wait I tell her I want to talk to superviser because I waited too long .. she hold me on the phone and then she assigned me as an agent and they will send me invoice shortly

No Problem , glad it worked for you as well

anyway you ll get IV after 3 days or a week as far as i know

[mommaK 4]

Hi all, just saw this on another forum. This has been recently posted on the website and seems to be working out pretty good for people. Also the message has changed on the ceac website which has the link to this same page.

http://travel.state.gov/content/visas/english/general/assistance-for-applicants-experiencing-technical-difficulties.html

Edited June 2, 2015 by mommaK

[Hazel18 0]

Hi all, just saw this on another forum. This has been recently posted on the website and seems to be working out pretty good for people. Also the message has changed on the ceac website which has the link to this same page.

http://travel.state.gov/content/visas/english/general/assistance-for-applicants-experiencing-technical-difficulties.html

Mommak thank you for sharing that with us. Lets keep praying guys.

[passion-fruit 3]

Hi all, just saw this on another forum. This has been recently posted on the website and seems to be working out pretty good for people. Also the message has changed on the ceac website which has the link to this same page.

http://travel.state.gov/content/visas/english/general/assistance-for-applicants-experiencing-technical-difficulties.html

thanks mommaK! was about to post the link as well Just saw that today on the website today but havent tried to call the phone number provided. I've been waiting to fill out DS 260 and so far no luck though I never have problem logging in.

[Harry11 0]

Hello everyone! I was following this post since last 3 weeks, i just want to update you ppl that i was able to fill DS-261 form on 06/02/15 around 6 pm, now waiting to pay AOS FEE. I got letter from nvc on 05/17/15.!!

I hope every one will go through, it seems they are working on website.!!

[fridaab 17]

I was able to log in and choose agent finally on the 2 of June as well. Now waiting for fee access, it says "not invoiced"..

[Dingdupme 4]

I was able to pay the AOS and fill out the DS-261 on May 29th... This is the part that might interest everyone.... I called NVC yesterday to ask about delays due to all the cases bunching up... The agent said "we're not behind" when asked how could this be her reply was "we are fixing this is groups"... So it appears that the system is not broken but they are slowing the process and will be allowing people to proceed with the process at their convienance so hang on... Your day is coming

Just a note folks... The day it opened up for us, we sent in all of our documents AOS and IV... I told the agent what I did... She said "very smart". I was also told that it'll take month for the choice of agent to be reviewed... HOWEVER.... She said just call back next week and they'll approve it on the phone and open up the IV bill... I hope this helps

[dandanos 54]

I was able to pay the AOS and fill out the DS-261 on May 29th... This is the part that might interest everyone.... I called NVC yesterday to ask about delays due to all the cases bunching up... The agent said "we're not behind" when asked how could this be her reply was "we are fixing this is groups"... So it appears that the system is not broken but they are slowing the process and will be allowing people to proceed with the process at their convienance so hang on... Your day is coming

Just a note folks... The day it opened up for us, we sent in all of our documents AOS and IV... I told the agent what I did... She said "very smart". I was also told that it'll take month for the choice of agent to be reviewed... HOWEVER.... She said just call back next week and they'll approve it on the phone and open up the IV bill... I hope this helps

I did that too , choose the agent on 28th and sent my Docs (AOS & IV ) on 24th , i mailed the AOS fee since i was not able to do before 28th and they received it 6/01 and cash it 6/02 , NOW AOS showing PAID

Just to give you a heads up , mailing the Fees is not a bad option specially if you can not pay them online

good luck

[mpyane 0]

I was able to pay the AOS and fill out the DS-261 on May 29th... This is the part that might interest everyone.... I called NVC yesterday to ask about delays due to all the cases bunching up... The agent said "we're not behind" when asked how could this be her reply was "we are fixing this is groups"... So it appears that the system is not broken but they are slowing the process and will be allowing people to proceed with the process at their convienance so hang on... Your day is coming

Just a note folks... The day it opened up for us, we sent in all of our documents AOS and IV... I told the agent what I did... She said "very smart". I was also told that it'll take month for the choice of agent to be reviewed... HOWEVER.... She said just call back next week and they'll approve it on the phone and open up the IV bill... I hope this helps

[fridaab 17]

I did that too , choose the agent on 28th and sent my Docs (AOS & IV ) on 24th , i mailed the AOS fee since i was not able to do before 28th and they received it 6/01 and cash it 6/02 , NOW AOS showing PAID

Just to give you a heads up , mailing the Fees is not a bad option specially if you can not pay them online

good luck

Thats good news, that it changed to "paid" after only a few days! think we are going to mail in ours then.

[mpyane 0]

Hi. I have question regarding your post. I was able to log in same day and time as you. I paid the AOS few and choose the agent. Now the question.. Where you able to pay the IV fee and fill out the form DS 260 "visa form" ? Or you where able to proceed after you made that call to NVC. ? Also what number and where you call them dude. I can never get thru always a recoding saying v r busy call later. ?

[Dingdupme 4]

Thats good news, that it changed to "paid" after only a few days! think we are going to mail in ours then.

Be careful... I know several people that have waited 3 or 4 weeks before it posted... This isn't "the normal"

[dandanos 54]

Thats good news, that it changed to "paid" after only a few days! think we are going to mail in ours then.

if you still not able to do pay them online , go ahead and mail them , just make sure its either a cashier check which i did or money order

good luck

[Riz&Den 1]

So since we still cant log in to ceac website and choose an agent, I decided to call that other number given by NVC. Put on hold for like 5 minutes before a human picked up. Asked for security questions, etc, then I told the rep that I wanted to fill out ds261 over the phone coz were still having problem logging in. I appointed my husband as agent and voila! It's done. She said to mail in AOS fee and to wait for the IV fee to be generated. She told me to wait for 7 days. I'm keeping my fingers crossed for that '7 days'. Lol. I'm so happy right now! ???

[dandanos 54]

So since we still cant log in to ceac website and choose an agent, I decided to call that other number given by NVC. Put on hold for like 5 minutes before a human picked up. Asked for security questions, etc, then I told the rep that I wanted to fill out ds261 over the phone coz were still having problem logging in. I appointed my husband as agent and voila! It's done. She said to mail in AOS fee and to wait for the IV fee to be generated. She told me to wait for 7 days. I'm keeping my fingers crossed for that '7 days'. Lol. I'm so happy right now! ???

glad it worked for you as i remember you were having a lot of troubles with it , by the way i mailed mine and they got it on 6/01 and cash it 6/02 , im might be lucky but they cash it so fast .

good luck