Confused.

[Coded 6]

Hello VJ members!!!!
I couldn't log on this site for a while now & have been battling to get back on & finally here I am again with my troubles. I've been in the U.S. since 17th Feb 2015 and till date I've not received my plastic green card. How long does it usually take? We paid the fee before I left Nigeria & my U.S citizen spouse paid it through state.gov before I left and got this message.


Your payment has been submitted to Pay.gov and the details are below. If you have any questions or you wish to cancel this payment, please contact National Customer Service Center at 1-800-375-5283.

Application Name: Integrated Operating Environment
Pay.gov Tracking ID: 25XXXXX
Agency Tracking ID: 32XXXXXX
Transaction Type: Sale
Transaction Date: Jan 17, 2015 8:51:29 PM

Account Holder Name: KXXXXXX
Transaction Amount: $165.00
Billing Address: XXXXXXXX
City: XXXXXX
State/Province: TX
Zip/Postal Code: XXXXXXX
Country: USA
Card Type: Visa
Card Number: ************XXXX


THIS IS AN AUTOMATED MESSAGE. PLEASE DO NOT REPLY.

Is there something we missed somewhere along the line? I don't want to be taken unawares as time does usually fly pass when one pays less attention so I wanna get the green card sorted out quickly. I already have my SSN & DL. I'll be glad if you guys can be of assistance as you've never failed. When I tried to register on ELIS with my alien number it says something like it's already in use.

Whew!!!!

Edited May 2, 2015 by Penguin_ie

[doshi8000 19]

cool your blood down it takes at least three months u can track it on the elis site

[NikLR 13,227]

~~moved to general discussion with other like topics from IR1/CR1 progress reports~~

Whomever paid the fee had to pay it on ELIS. So you already have an account and need to use that to logon to see what is happening.

[Penguin_ie 5,993]

***** Op edited to remove full name, address and case numbers. Never post such things publicly, for your own privacy and safety ******

[TagTeam 61]

Hello VJ members!!!!

I couldn't log on this site for a while now & have been battling to get back on & finally here I am again with my troubles. I've been in the U.S. since 17th Feb 2015 and till date I've not received my plastic green card. How long does it usually take? We paid the fee before I left Nigeria & my U.S citizen spouse paid it through state.gov before I left and got this message.

Your payment has been submitted to Pay.gov and the details are below. If you have any questions or you wish to cancel this payment, please contact National Customer Service Center at 1-800-375-5283.

Application Name: Integrated Operating Environment

Pay.gov Tracking ID: 25XXXXX

Agency Tracking ID: 32XXXXXX

Transaction Type: Sale

Transaction Date: Jan 17, 2015 8:51:29 PM

Account Holder Name: KXXXXXX

Transaction Amount: $165.00

Billing Address: XXXXXXXX

City: XXXXXX

State/Province: TX

Zip/Postal Code: XXXXXXX

Country: USA

Card Type: Visa

Card Number: ************XXXX

THIS IS AN AUTOMATED MESSAGE. PLEASE DO NOT REPLY.

Is there something we missed somewhere along the line? I don't want to be taken unawares as time does usually fly pass when one pays less attention so I wanna get the green card sorted out quickly. I already have my SSN & DL. I'll be glad if you guys can be of assistance as you've never failed. When I tried to register on ELIS with my alien number it says something like it's already in use.

Whew!!!!

If everything was entered correctly including your A number you should have received your green card by now. What I would do is schedule an infopass print all your documents and speak to an immigration officer to see if you can find out whats wrong. we had issues because of some incorrect information and had to complete an info pass to get them to take action on our case and get things worked out.

[TagTeam 61]

cool your blood down it takes at least three months u can track it on the elis site

Just a quick fact open paid in January and this is May. 3 MONTHS have already passed.

[doshi8000 19]

Just a quick fact open paid in January and this is May. 3 MONTHS have already passed.

bros it starts counting from when you came into the country abi immigration clear you for January?

[TagTeam 61]

Its been close to 3 months. Typically green cards take 4 to 5 weeks from poe to be produced and mailed that's if its been paid. another VJ member I know came around the same time as OP and already received hia green card last month. I have also had officers quote me 45 daya to 1 year. My point is if OP is concerned about the greencard they definitely need to follow up whether its on Elis, infopass or by phone. You can't always wait on immigration to take action when they are always all over the place.

[NikLR 13,227]

We need to know what the ELIS says before we can help any further. The typical green card takes from 1-3 months from POE or payment, whichever is later, but can take up to 6-8. After 6 months I start recommending contacting representatives because people have found those to help in my other long thread about this issue.

[Coded 6]

Hi All

I don't know if she paid it thru the ELLIS website but she said something about pay.gov just want to know if this is the kind of email you get when payment is successful. I on my own tried to register on the ELIS website but couldn't as it states that my alien number already exist. But she said she didn't register anything when she paid the $165 or so which is very confusing. Reason I'm trying to get this all sorted out is cos I don't want to do it at the last min. Who should I call? Home land security or who? Any number I can reach them on? All these processes just kinda frustrating I POE Feb 18th 2015

[NikLR 13,227]

She HAD to sign up on ELIS. Try to reset your password there. Call ELIS tech support.

[Teddy B 17,252]

Hi All

I don't know if she paid it thru the ELLIS website but she said something about pay.gov just want to know if this is the kind of email you get when payment is successful. I on my own tried to register on the ELIS website but couldn't as it states that my alien number already exist. But she said she didn't register anything when she paid the $165 or so which is very confusing. Reason I'm trying to get this all sorted out is cos I don't want to do it at the last min. Who should I call? Home land security or who? Any number I can reach them on? All these processes just kinda frustrating I POE Feb 18th 2015

Is there any reason why "she" cannot track her payment down or log onto the website where she made the payment?

[Coded 6]

What is the number to reach a tech support ???

[NikLR 13,227]

https://egov.uscis.gov/cris/contactus

[Coded 6]

Finally got hold of USCIS and was informed they sent my green card to our previous address on April 17th and when I visited the said apartment the lady living there said she never got any such mail. Went to the local post office to check if it was still there & as usual I didn't get any positive news. USCIS said its not been returned so I'll have to pay for another one to be issued. Was so devastated over USCIS BS and silly mistakes. The guy that picked up said it may take between 3-6 months to get a new one! I'll need some help on what to do and possible time frame. Thanks