Email or Mail in civil documents?

[sbm7 0]

My parents case will be in Montreal and their case number start as MTL. From the website it said I can email documents in

http://travel.state.gov/content/visas/english/immigrate/immigrant-process/documents/Submit_documents.html

So I emailed all the document April 1st. I got the check list today that we are missing the documents. I am resending my email again. I just got the reply

"Your assigned embassy or consulate does not participate in the NVC's electronic processing program. Therefore, you cannot submit forms or documents by email. Instead, you should send your documents to us by mail to this address:

National Visa Center

Attn: DR

31 Rochester Ave. Suite 100

Portsmouth, NH 03801-2914

If you have more questions about your case, you can email us at asknvc@state.gov, or call us at 603-334-0700."

I got two questions:

1) Does that mean they don't accept email civil documents for my case? Should I call?

2) If I have to mail in, I heard that now they accept photocopies, is that true? Or I should still mail originals?

Thanks tons

B

[mrs thb 331]

weird, canada has an option of ep'ing or snail mail. i don't know why you got that message. there's been a lot of computer chaos at the nvc the past 2 days. maybe its best you call. its worth the call.

these days snail mail is quicker.

you cannot switch to snail mail after you ep.

nvc no longer accepts originals. always send in copies. originals are presented at the interview.

good luck.

[sbm7 0]

Thanks. I am calling now. Very frustrated!

[sbm7 0]

In simple question like this, does the first tier support knows? Should I ask for supervisor if they insist send by mail?

[sbm7 0]

what happened was I mail the document for I864(I didn't know I have option to email)....so the rest of them has to be by mail.

[sachin1 42]

yes they have some trouble at NVC. when I called yesterday lady told me she has no computer access due to some outage. and she will not have access till end of yesterday.