Notice of Potential Interview Waiver Case [Part II]

[MovinOn 32]

Good morning everyone! Congratulations to everyone who got their approvals already!

Just wanna share my experience talking to a tier 2 today. I was calling to ask where my case is at right now and when he asked me what my receipt number was, i told him what it was and he said that im not the applicant registered on that receipt number. I told him that it was my receipt number and that I am the applicant. Then he just continued saying that Im not and that I should just schedule an appointment in my local field office because he is not comfortable talking to me because I am not the applicant for that receipt number. I was still trying to talk to him when he just kept interrupting me saying that I should just schedule an appointment to my local field office and just hunged up on me.

So I dont know what is going on because Ive called using that receipt number so many times already and never had a problem with it.

What is the heck??? what is it with these Tier 2's and haniging up on people, who do they think they are? I would call and make a complaint about that just as Rebor did!

[Akshinn 0]

What is the heck??? what is it with these Tier 2's and haniging up on people, who do they think they are? I would call and make a complaint about that just as Rebor did!

I just called again and requested to talk to a tier 2 again. Im waiting for a call back and see if it was just the previous tier 2's fault that I am not the person he was seeing registered on that receipt number. And yes, I dont know what was up with that guy that he just continued interrupting me and just hunged up on me. Ill see the previous posts here about the complaint process.

Edited April 10, 2015 by Akshinn

[shell20 746]

Good morning everyone! Congratulations to everyone who got their approvals already!

Just wanna share my experience talking to a tier 2 today. I was calling to ask where my case is at right now and when he asked me what my receipt number was, i told him what it was and he said that im not the applicant registered on that receipt number. I told him that it was my receipt number and that I am the applicant. Then he just continued saying that Im not and that I should just schedule an appointment in my local field office because he is not comfortable talking to me because I am not the applicant for that receipt number. I was still trying to talk to him when he just kept interrupting me saying that I should just schedule an appointment to my local field office and just hunged up on me.

So I dont know what is going on because Ive called using that receipt number so many times already and never had a problem with it.

Bizarre, did they ask you to repeat the number, so they hadn't misheard? Are you the person applying for the GC or is it your spouse? They wont talk to you if you're not the person who's name is on the application, but then if that was the case they should have explained it to you and if you are they should have done a more detailed security check ie your date of birth etc before slamming the phone down on you. I would make a complaint. I wouldn't have ANYONE talking to me like I am a nobody, common courtesy or manners don't cost anything!

[Akshinn 0]

Bizarre, did they ask you to repeat the number, so they hadn't misheard? Are you the person applying for the GC or is it your spouse? They wont talk to you if you're not the person who's name is on the application, but then if that was the case they should have explained it to you and if you are they should have done a more detailed security check ie your date of birth etc before slamming the phone down on you. I would make a complaint. I wouldn't have ANYONE talking to me like I am a nobody, common courtesy or manners don't cost anything!

Yes I repeated the number for him and he just kept saying that It wasnt me. I am the person applying for the GC. I have talked to tier 2s before and never had a problem with my recipt number. He didnt ask me about any other information. I even told him my full name because he didnt even ask for it, he only asked for my last name on the beginning of the conversation. He did not even try sorting out the issue.

Edited April 10, 2015 by Akshinn

[shell20 746]

My wife just called me at work. She got a phone call from the number 816. Yup, just 816. She said it was USCIS, letting her know she did not need to attend the Biometrics appointment set for her today. They confirmed her approval and told her she would be receiving her 2 year GC in the mail in the next 2-3 days. They confirmed that Welcome Notice would come first and then GC. I have not received any status updates though. I did log in to USCIS website and status is still on Welcome Notice mailed.

Ah, at least you don't have those bio metrics for a while now! Its a 2 and a half hour drive for us and a day off work for my husband to take me, for a five minute appointment..

[MovinOn 32]

It's been 14 days without change from card ordered for production. Probably wait another year knowing USCIS. Not worried, we're not going anywhere soon and for financialo matters we can now say legal resident...just as long as it's still green when we get it...

It's coming, no sweat

[shell20 746]

Good Morning all...another day...Green Day...we will see.

I'm so sorry Derwood, They just cant seem to get their act together can they? Sounds like all other government entities, right doesn't know that the left is doing. It's getting old. I'm starting to think about just getting the EAD and then apply for the AP (that they seemed to have lost) and just wait another 10 months for the 10 year GC. This is exhausting!

Good morning Movin On, got to be your day today right!!! Wish they would update their processing times so I can at least put in a service request. I doubt it will be on my dates yet, they were on July as of March 6th, but I can't see them catching up to August for a while, that would be too much to ask!!

[shell20 746]

Yes I repeated the number for him and he just kept saying that It wasnt me. I am the person applying for the GC. I have talked to tier 2s before and never had a problem with my recipt number. He didnt ask me about any other information. I even told him my full name because he didnt even ask for it, he only asked for my last name on the beginning of the conversation. He did not even try sorting out the issue.

Strange. Perhaps he is too busy with other things other than helping people with visa's and GC's that he is employed for. Hope the next time they ring you back they at least have some manners.

[Akshinn 0]

Strange. Perhaps he is too busy with other things other than helping people with visa's and GC's that he is employed for. Hope the next time they ring you back they at least have some manners.

Exactly! Im just trying not to be mad and not let it ruin my day. Waiting for the GC for this long is already a big stressor as it is, so I dont want this thing to be an add on. I will definitely look into how I can file a complaint because I dont think that what he did was the right way to handle that situation. I'll let you all know how my next conversation with the next tier 2 goes.

[MovinOn 32]

I work in customer service and I have NEVER hung up on someone except for 3 times in my working life and that was because they used some very foul language and I warned them to stop or I would hang up before I did. I realize they have a hard job,but If I hung up on clients because they didnt understand or they frustrated me then well...that would be 95% of my calls..hahaha! So their are no excuses whatsoever for these IO officers and their behavior! NONE!

[MovinOn 32]

Good morning Movin On, got to be your day today right!!! Wish they would update their processing times so I can at least put in a service request. I doubt it will be on my dates yet, they were on July as of March 6th, but I can't see them catching up to August for a while, that would be too much to ask!!

I hope so.

Those dates will change don't you worry, then you can get to it! I don't think it will take long for them to catch up on 'those" dates. it's the NPIW that seem to take forever.

[shell20 746]

I work in customer service and I have NEVER hung up on someone except for 3 times in my working life and that was because they used some very foul language and I warned them to stop or I would hang up before I did. I realize they have a hard job,but If I hung up on clients because they didnt understand or they frustrated me then well...that would be 95% of my calls..hahaha! So their are no excuses whatsoever for these IO officers and their behavior! NONE!

Amen! I also use to work in customer service and I think I hung up on one person in the whole time, when they personally attacked me. I have had people swearing on the phone and I would ask them to refrain and assure them I was there to help them and they would calm down.

I am an activist and humanitarian, so I enjoyed the challenge of helping no matter complicated the problem might have been. Customers are normally irate when they feel helpless with a situation and want to air their views about it.

It can be hard doing this kind of work, but Tier 2's are paid more than Tier 1 for being trouble shooters, taking on the responsibility of irate customers and hopefully bringing things to an amicable conclusion. Slamming down the phone and insulting customers does not help anyone, in fact it actually magnifies the grievance that led to the phone call in the first place!

[BecnChris2018 4]

Hi everyone, long time lurker and some time poster. I feel like we've been on a journey together and today my wife received notice that her card is in production! You're actually the first people we're telling about this. It's an unreal feeling and a massive weight off of our backs.

Now my question is -- we applied for the EAD/AP renewal about two weeks ago and actually received the NOA's yesterday! How will they process that now or will they just ignore it?

Hope everyone is doing well and hang in there!

[shell20 746]

Hi everyone, long time lurker and some time poster. I feel like we've been on a journey together and today my wife received notice that her card is in production! You're actually the first people we're telling about this. It's an unreal feeling and a massive weight off of our backs.

Now my question is -- we applied for the EAD/AP renewal about two weeks ago and actually received the NOA's yesterday! How will they process that now or will they just ignore it?

Hope everyone is doing well and hang in there!

Congratulations and thanks for letting us know! Go celebrate!! And they will automatically cancel your EAD/AP renewal.

[MovinOn 32]

Well it's 1 year for my spouse and mother of waiting for their GC to be approved today

What are we doing wrong??

Hi everyone, long time lurker and some time poster. I feel like we've been on a journey together and today my wife received notice that her card is in production! You're actually the first people we're telling about this. It's an unreal feeling and a massive weight off of our backs.

Now my question is -- we applied for the EAD/AP renewal about two weeks ago and actually received the NOA's yesterday! How will they process that now or will they just ignore it?

Hope everyone is doing well and hang in there!

Congrats!