Notice of Potential Interview Waiver Case [Part II]

[shell20 746]

Good morning Shell, just wondering, when can you open a service request? Whats your NPIW date?

I think a service request goes off your local field office processing times and my NOA1 date is middle August. I didn't get the letter until 4 months after that event, it figures!

My local field office is currently at the beginning of July, so I doubt when they up date their processing times I will be able to do it still. I am probably going to have to wait until May. Then I will be 9 months past NOA1 and 5 months past the letter! Tick Tock!

[shell20 746]

Good morning everyone ... Good news .. Just got approved Yesterday .. Finally

Congratulations!!!! We have a winner!!! Whoop whoop!!!

Enjoy, go celebrate! An "old timer", an April filer!!! About bloody time!

My, my USCIS you are on a roll!! Impressive!

[Zcomuto 16]

Congratulations!!!! We have a winner!!! Whoop whoop!!!

Enjoy, go celebrate! An "old timer", an April filer!!! About bloody time!

My, my USCIS you are on a roll!! Impressive!

It's almost as if they take a week on, week off.

Congrats with the approval!

[shell20 746]

It's almost as if they take a week on, week off.

Congrats with the approval!

Isn't it! It's like they get exhausted when they do numerous approvals and need a week off to recuperate!

I hear they have big conference/convention/meeting next week, so it may be a tad quiet for that day! Wish I could speak at it...... I would have a few choice words to say to them!

[nlherman 36]

Hi guys. Just wanted to let you know that I'm still a proud lurker around here. Huge congrats to nlhernan and espared12 for the approvals, as well as everyone else. I've still got my fingers crossed for the rest of you!

I've seen a lot of talk lately about getting mis-information from Tier 1s and 2s. It got me thinking about who these people really are, so I did a bit of digging/googling and I found out what I pretty much already thought. Contractors.

Here are my results, take it as you may:

The call center you're calling into is actually called the NCSC - National Customer Service Center. There are 2 Tiers - 1 & 2. ( http://www.dhs.gov/sites/default/files/publications/privacy-pia-uscis-ncsc-july2014.pdf )

Tier 1 is straight up contracted out. They only see scripted screens. When they take your call, they are required to only say what's on the screen, nothing more. "Tier 1 CSRs use the CRIS Customer Service Gateway, an application that displays the appropriate scripts for answering customers questions.These scripts are tailored for Tier 1 CSRs to explain laws, regulations, and USCIS forms information in response to customer questions."

A bit more digging found that the contracted company for Tier 1 CSRs (Customer Service Reps) is a company called CSC. ( http://http://www.csc.com/).

Bottom line, Tier 1 knows nothing. They most likely make min wage or just a tad bit higher, and likely have a high turn over rate just as most other call centers do. It's not that they don't want to help you, its that they literally can not.

Tier 2 are actually Immigration Service Officers. Or at least that's what they're called. According to the report, these are actually human and are allowed to speak as such - "The Tier 2 Contact Centers are staffed with trained, certified, and experienced USCIS ISOs who provide clarification on benefits and services that are often complex or require the use of a variety of resource materials to resolve customer issues. The primary mission of Tier 2 is to address caller questions specific to his or her situation. Tier 2 ISOs answer calls from a customer when his or her particular case-specific questions are more complex than general inquiries."

I do believe this is the reason for all of the mis-information. Each time you call and get to Tier 2 you're given a different story. Bottom line, they want you off the phone. They're going to tell you what they think will keep you from calling back. And it's simply because they can.

Tier 1 has little to no insight into your case, as they can only see certain screens. Tier 2 on the other hand have the following programs/databases at their disposal:

Person Centric Query System (PCQS)7

Computer Linked Application Information Management System (CLAIMS) 38

CLAIMS 49

National File Tracking System (NFTS)10

Scheduling and Notification of Applicants for Processing (SNAP)1

Marriage Fraud Amendment System (MFAS)12

Travel Document Processing System (TDPS)13

Correspondence Handling On-line (ECHO)14

Central Index System (CIS)15

Refugees, Asylum, and Parole System (RAPS)16

USCIS ELIS17

Student And Exchange Visitor Information System (SEVIS)

So when a Tier 2 starts spouting nonsense, fight back! They have the tools at their disposal, so make them use it.

Also, if anyone's interested, it appears as though CSC was looking for a Contact Center Program Manager in Virginia a few months back - https://www.linkedin.com/jobs2/view/26934009.

And one last bit of information - the USCIS case status & service request website, thank IBA (Irving Burton Associates) for that - according to their case study, they have streamlined the Service Request Case Management tool. HA! (http://www.ibacorp.us/wp-content/uploads/2014/07/Case_Study-USCIS_Call_Center_v3.pdf )

Great stuff D + B. It explains everything and makes me even more angry at USCIS. Their mission at the call center is to give you the caller Pablum to keep you happy for a while. The problem is as NPIW applicants, we have time to run out of patience with that "while" and we catch on to their deceptions. It also gives us info to go to the complaint department when one of these T2's acts less than human or gives misinformation about what they do or do not have access to.

Wow , thanks for the digging. Helpful now and for ROC.

And thank you. It is a little nicer that the Green is in the mail. Still angry. Be well...

[nlherman 36]

Good morning everyone ... Good news .. Just got approved Yesterday .. Finally

Congrats, mission complete!! Celebrate...

[nlherman 36]

Isn't it! It's like they get exhausted when they do numerous approvals and need a week off to recuperate!

I hear they have big conference/convention/meeting next week, so it may be a tad quiet for that day! Wish I could speak at it...... I would have a few choice words to say to them!

Maybe 'cause the district court judge in El Paso found out yesterday that they're continuing to prepare for DACA when the court order said stop and he slapped the Justice Department for lying about it in court. In some places that's called perjury...

[nlherman 36]

Maybe 'cause the district court judge in El Paso found out yesterday that they're continuing to prepare for DACA when the court order said stop and he slapped the Justice Department for lying about it in court. In some places that's called contempt of court and perjury...

[dengzhe 0]

Where have you been?? Have not seen you on here for a bit!

I changed my email address which no longer use since I do not want to receive the notice in my email. Then I can not post any words. Now I changed back to my current email then I can post my word.

[dengzhe 0]

Great! Thank you! I really Appreciate it.

Here is the letter I wrote: (I don't know if this letter is too detailed, good/bad etc - but I hope it helps)

Dear representative,

My name is .... I am in the process of adjusting my status from a K1-Visa to a permanent resident. I submitted my family-based I-485 application in April of 2014.
The past year has been an emotional roller-coaster ride for me and several others who are trying to adjust their status. I cannot afford to lose my job because the green card or renewal EAD card is not here in time before my current work authorization expires on June 20 2015.
I am seeking your help in processing my I-485 case.

I was notified by USCIS that my case was received on April 8 2014.
I had my biometrics appointment on April 22 2014 and I received a request for evidence (missing tax document) in May.
USCIS has received my response to that request on May 21 2014.
On June 25 2014 I received my work and travel authorization combination card (EAD and AP) and in July I received a notice of potential interview waver letter dated July 10 2014. This letter informed me that I was most likely being waved for the interview and that I should wait for a response for up to 6 months from the date on the letter.

Within and after the mentioned 6 months I have not received a response from USCIS.

On January 9 2015 I have submitted an online service request to USCIS because my case was out of the processing time. For this request I have not received any kind of response yet.
On February 20 2015 I submitted a second service request trough an USCIS Tier 1 officer. I received a response to this within a week in form of a letter. The letter stated that due to workload not related to my case USCIS is anticipating delays in completing my case.

Today marks 1 year since USCIS has received my case and I have not received a decision yet. My case is out of processing time and my local field office NYC is already working on cases dated June 25 2015.

The delay in the processing of my case delays my wish to become a citizen as I can only apply for citizenship if I'm already 3 years in the possession of a green card - which as of today I have already been waiting for 1 year.

On March 6 2015 USCIS has received my renewal application for the EAD and AP combination card.
On April 3 2015 I had an appointment at a USCIS ASC to had my fingerprints retaken for my renewal EAD and AP (case number: MSC15xxxxxxx) and have not received an update yet.

I sincerely appreciate your help in this matter. Please do not hesitate to contact me via phone: or via email:


Case details:

Name of applicant:
Date of birth:
Address of applicant:

Country of birth:
Receipt no.
Filing date:
USCIS Account no.:


Sincerely,

[shell20 746]

Maybe 'cause the district court judge in El Paso found out yesterday that they're continuing to prepare for DACA when the court order said stop and he slapped the Justice Department for lying about it in court. In some places that's called perjury...

That doesn't surprise me and I will tell you why it doesn't, because although there is a banner on the USCIS web site mentioning it which comes on and off the screen like a slide show, I noticed it wasn't in their news section!

Now you think that would be a big news item on the USCIS web site, but apparently not. It's like yeah, yeah Judge whatever, we will do what we want, but we will be sly with it because we are big, you are small, we are right, you are wrong and there's nothing you can do about it!!

[dengzhe 0]

Hi guys. Just wanted to let you know that I'm still a proud lurker around here. Huge congrats to nlhernan and espared12 for the approvals, as well as everyone else. I've still got my fingers crossed for the rest of you!

I've seen a lot of talk lately about getting mis-information from Tier 1s and 2s. It got me thinking about who these people really are, so I did a bit of digging/googling and I found out what I pretty much already thought. Contractors.

Here are my results, take it as you may:

The call center you're calling into is actually called the NCSC - National Customer Service Center. There are 2 Tiers - 1 & 2. ( http://www.dhs.gov/sites/default/files/publications/privacy-pia-uscis-ncsc-july2014.pdf )

Tier 1 is straight up contracted out. They only see scripted screens. When they take your call, they are required to only say what's on the screen, nothing more. "Tier 1 CSRs use the CRIS Customer Service Gateway, an application that displays the appropriate scripts for answering customers’ questions.These scripts are tailored for Tier 1 CSRs to explain laws, regulations, and USCIS forms information in response to customer questions."

A bit more digging found that the contracted company for Tier 1 CSRs (Customer Service Reps) is a company called CSC. ( http://http://www.csc.com/).

Bottom line, Tier 1 knows nothing. They most likely make min wage or just a tad bit higher, and likely have a high turn over rate just as most other call centers do. It's not that they don't want to help you, its that they literally can not.

Tier 2 are actually Immigration Service Officers. Or at least that's what they're called. According to the report, these are actually human and are allowed to speak as such - "The Tier 2 Contact Centers are staffed with trained, certified, and experienced USCIS ISOs who provide clarification on benefits and services that are often complex or require the use of a variety of resource materials to resolve customer issues. The primary mission of Tier 2 is to address caller questions specific to his or her situation. Tier 2 ISOs answer calls from a customer when his or her particular case-specific questions are more complex than general inquiries."

I do believe this is the reason for all of the mis-information. Each time you call and get to Tier 2 you're given a different story. Bottom line, they want you off the phone. They're going to tell you what they think will keep you from calling back. And it's simply because they can.

Tier 1 has little to no insight into your case, as they can only see certain screens. Tier 2 on the other hand have the following programs/databases at their disposal:

• Person Centric Query System (PCQS)7

• Computer Linked Application Information Management System (CLAIMS) 38

• CLAIMS 49

• National File Tracking System (NFTS)10

• Scheduling and Notification of Applicants for Processing (SNAP)1

• Marriage Fraud Amendment System (MFAS)12

• Travel Document Processing System (TDPS)13

• Correspondence Handling On-line (ECHO)14

• Central Index System (CIS)15

• Refugees, Asylum, and Parole System (RAPS)16

• USCIS ELIS17

• Student And Exchange Visitor Information System (SEVIS)

So when a Tier 2 starts spouting nonsense, fight back! They have the tools at their disposal, so make them use it.

Also, if anyone's interested, it appears as though CSC was looking for a Contact Center Program Manager in Virginia a few months back - https://www.linkedin.com/jobs2/view/26934009.

And one last bit of information - the USCIS case status & service request website, thank IBA (Irving Burton Associates) for that - according to their case study, they have streamlined the Service Request Case Management tool. HA! (http://www.ibacorp.us/wp-content/uploads/2014/07/Case_Study-USCIS_Call_Center_v3.pdf )

Thank you so much! I really appreciate the person who already got approved but stay with us! Give us advise. Give us support!!!

[A_M 7]

I think a service request goes off your local field office processing times and my NOA1 date is middle August. I didn't get the letter until 4 months after that event, it figures!

My local field office is currently at the beginning of July, so I doubt when they up date their processing times I will be able to do it still. I am probably going to have to wait until May. Then I will be 9 months past NOA1 and 5 months past the letter! Tick Tock!

It's almost as if they take a week on, week off.

Congrats with the approval!

Congrats, mission complete!! Celebrate...

Thank you Guys .. and My best wishes to everyone hope everyone get approved soon and be happy with your life and family .. Good luck.

[espared12 52]

Good morning everyone ... Good news .. Just got approved Yesterday .. Finally

Woo-hoo! Congratulations! Time to celebrate!

[MovinOn 32]

Hi guys. Just wanted to let you know that I'm still a proud lurker around here. Huge congrats to nlhernan and espared12 for the approvals, as well as everyone else. I've still got my fingers crossed for the rest of you!

I've seen a lot of talk lately about getting mis-information from Tier 1s and 2s. It got me thinking about who these people really are, so I did a bit of digging/googling and I found out what I pretty much already thought. Contractors.

Here are my results, take it as you may:

The call center you're calling into is actually called the NCSC - National Customer Service Center. There are 2 Tiers - 1 & 2. ( http://www.dhs.gov/sites/default/files/publications/privacy-pia-uscis-ncsc-july2014.pdf )

Tier 1 is straight up contracted out. They only see scripted screens. When they take your call, they are required to only say what's on the screen, nothing more. "Tier 1 CSRs use the CRIS Customer Service Gateway, an application that displays the appropriate scripts for answering customers’ questions.These scripts are tailored for Tier 1 CSRs to explain laws, regulations, and USCIS forms information in response to customer questions."

A bit more digging found that the contracted company for Tier 1 CSRs (Customer Service Reps) is a company called CSC. ( http://http://www.csc.com/).

Bottom line, Tier 1 knows nothing. They most likely make min wage or just a tad bit higher, and likely have a high turn over rate just as most other call centers do. It's not that they don't want to help you, its that they literally can not.

Tier 2 are actually Immigration Service Officers. Or at least that's what they're called. According to the report, these are actually human and are allowed to speak as such - "The Tier 2 Contact Centers are staffed with trained, certified, and experienced USCIS ISOs who provide clarification on benefits and services that are often complex or require the use of a variety of resource materials to resolve customer issues. The primary mission of Tier 2 is to address caller questions specific to his or her situation. Tier 2 ISOs answer calls from a customer when his or her particular case-specific questions are more complex than general inquiries."

I do believe this is the reason for all of the mis-information. Each time you call and get to Tier 2 you're given a different story. Bottom line, they want you off the phone. They're going to tell you what they think will keep you from calling back. And it's simply because they can.

Tier 1 has little to no insight into your case, as they can only see certain screens. Tier 2 on the other hand have the following programs/databases at their disposal:

• Person Centric Query System (PCQS)7

• Computer Linked Application Information Management System (CLAIMS) 38

• CLAIMS 49

• National File Tracking System (NFTS)10

• Scheduling and Notification of Applicants for Processing (SNAP)1

• Marriage Fraud Amendment System (MFAS)12

• Travel Document Processing System (TDPS)13

• Correspondence Handling On-line (ECHO)14

• Central Index System (CIS)15

• Refugees, Asylum, and Parole System (RAPS)16

• USCIS ELIS17

• Student And Exchange Visitor Information System (SEVIS)

So when a Tier 2 starts spouting nonsense, fight back! They have the tools at their disposal, so make them use it.

Also, if anyone's interested, it appears as though CSC was looking for a Contact Center Program Manager in Virginia a few months back - https://www.linkedin.com/jobs2/view/26934009.

And one last bit of information - the USCIS case status & service request website, thank IBA (Irving Burton Associates) for that - according to their case study, they have streamlined the Service Request Case Management tool. HA! (http://www.ibacorp.us/wp-content/uploads/2014/07/Case_Study-USCIS_Call_Center_v3.pdf )

That was enlightening. Thanks!

Good morning my friends