Scan Dates & Case Completes (CC)

[nyala62 82]

I got a checklist for the AOS the Co sponsor affidavit of support page number 9 was missing when I sent everything.. This is ridiculous.. my check list was on 3/19/2015 I resend everything today NVC should receive it tomorrow morning. I hope to get a cc soon.. I will call tomorrow and speak with a supervisor to see if they could review everything ASAP. There was some one who got a check list he sent all the document and I believe he had a cc next day or 2 days after they received the documents.

Is it possible to get CC for Checklist in less than 60 days? Or even 30 days? Then there is hope for us. I sent my corrected AOS checklist and it will be received by NVC today. Let's pray

[Russ&Caro 1,549]

Hello all,

I would like to give a little insight on some incentives that some government agency case workers have. The caveat, of course, is that NVC is run by a private company so they might not have the same incentives, but I believe the comment below lines up with my own personal experience of being a case worker for a Federal agency, some years ago.

I got a checklist for the AOS the Co sponsor affidavit of support page number 9 was missing when I sent everything.. This is ridiculous.. my check list was on 3/19/2015 I resend everything today NVC should receive it tomorrow morning. I hope to get a cc soon.. I will call tomorrow and speak with a supervisor to see if they could review everything ASAP. There was some one who got a check list he sent all the document and I believe he had a cc next day or 2 days after they received the documents.

I worked for an agency that had a huge backlog of cases, similar to what NVC is currently facing. We always received 1 full credit for examining a new case and sending out the 1st action. The 1st action involves a lot of work examining the case from scratch. Since there are a pile of new cases to be acted on, the worker usually just handles them in order.

We also received 1 full credit for closing a case.

Applied to the NVC situation, you can see that the workers have every motivation to reach a CC on first action because they receiving 2 full credits.

However, there's another motivation that they have too. If the 1st action is a checklist, then they have to wait for your/our response. But once they receive a response, they have every motivation to quickly close the case, like in 2 days, as neredya is asserting above. That's because there is relatively no effort for the worker to close the case after you send in the corrected checklist.

Think of it this way...

You're an NVC case worker (I know... I am assuming you're not going to commit suicide with that job). On your desk you have a stack of 10 new cases and 2 cases with responses to a checklist. Each new case is going to take you 4 hours to complete action on. But the 2 checklist responses will only take 10 minutes each.

So which cases are you going to prioritize in order to make your weekly/monthly/quarterly goal? A new case where you spend 4 hours and possibly get 2 credits for a CC? Or zoom through the 2 checklist responses in 20 minutes where you also get 2 credits?

Hope this helps.

[nyala62 82]

I got a checklist for the AOS the Co sponsor affidavit of support page number 9 was missing when I sent everything.. This is ridiculous.. my check list was on 3/19/2015 I resend everything today NVC should receive it tomorrow morning. I hope to get a cc soon.. I will call tomorrow and speak with a supervisor to see if they could review everything ASAP. There was some one who got a check list he sent all the document and I believe he had a cc next day or 2 days after they received the documents.

nereyda212003, Is it possible to get CC on corrected Checklist that quick? Then let's have hope. My corrected AOS checklist will be received today by NVC. Let's pray together.

[dp1987 10]

I called NVC this morning (best time to call is right at 7am - at least you get put on hold instead of hearing the same automated high call volumes response you get when you call in the afternoon)

The rep said I messed up by leaving item 10 in part 6 blank and I should resend it. I will most likely get a checklist but to ignore it since I will have already sent the updated version. Only issue is that my scan date will get reset to March 23rd (that's when my mail will be delivered to them) and more waiting

Can a mod edit my scan dates in the schedule

original scan: Feb 17th

messed up i864

new scan: Mar 23rd (most likely)

cc: ??

Edited March 20, 2015 by dp1987

[nereyda212003 3]

nereyda212003, Is it possible to get CC on corrected Checklist that quick? Then let's have hope. My corrected AOS checklist will be received today by NVC. Let's pray together.

Nyala.

Let's pray God time is more then perfect.

Hello all,

I would like to give a little insight on some incentives that some government agency case workers have. The caveat, of course, is that NVC is run by a private company so they might not have the same incentives, but I believe the comment below lines up with my own personal experience of being a case worker for a Federal agency, some years ago.

I worked for an agency that had a huge backlog of cases, similar to what NVC is currently facing. We always received 1 full credit for examining a new case and sending out the 1st action. The 1st action involves a lot of work examining the case from scratch. Since there are a pile of new cases to be acted on, the worker usually just handles them in order.

We also received 1 full credit for closing a case.

Applied to the NVC situation, you can see that the workers have every motivation to reach a CC on first action because they receiving 2 full credits.

However, there's another motivation that they have too. If the 1st action is a checklist, then they have to wait for your/our response. But once they receive a response, they have every motivation to quickly close the case, like in 2 days, as neredya is asserting above. That's because there is relatively no effort for the worker to close the case after you send in the corrected checklist.

Think of it this way...

You're an NVC case worker (I know... I am assuming you're not going to commit suicide with that job). On your desk you have a stack of 10 new cases and 2 cases with responses to a checklist. Each new case is going to take you 4 hours to complete action on. But the 2 checklist responses will only take 10 minutes each.

So which cases are you going to prioritize in order to make your weekly/monthly/quarterly goal? A new case where you spend 4 hours and possibly get 2 credits for a CC? Or zoom through the 2 checklist responses in 20 minutes where you also get 2 credits?

Hope this helps.

Tnx. For reviving our hope.

Edited March 20, 2015 by nereyda212003

[SuzieQTpi 54]

Hello all,

I would like to give a little insight on some incentives that some government agency case workers have. The caveat, of course, is that NVC is run by a private company so they might not have the same incentives, but I believe the comment below lines up with my own personal experience of being a case worker for a Federal agency, some years ago.

I worked for an agency that had a huge backlog of cases, similar to what NVC is currently facing. We always received 1 full credit for examining a new case and sending out the 1st action. The 1st action involves a lot of work examining the case from scratch. Since there are a pile of new cases to be acted on, the worker usually just handles them in order.

We also received 1 full credit for closing a case.

Applied to the NVC situation, you can see that the workers have every motivation to reach a CC on first action because they receiving 2 full credits.

However, there's another motivation that they have too. If the 1st action is a checklist, then they have to wait for your/our response. But once they receive a response, they have every motivation to quickly close the case, like in 2 days, as neredya is asserting above. That's because there is relatively no effort for the worker to close the case after you send in the corrected checklist.

Think of it this way...

You're an NVC case worker (I know... I am assuming you're not going to commit suicide with that job). On your desk you have a stack of 10 new cases and 2 cases with responses to a checklist. Each new case is going to take you 4 hours to complete action on. But the 2 checklist responses will only take 10 minutes each.

So which cases are you going to prioritize in order to make your weekly/monthly/quarterly goal? A new case where you spend 4 hours and possibly get 2 credits for a CC? Or zoom through the 2 checklist responses in 20 minutes where you also get 2 credits?

Hope this helps.

Doesn't explain the 77 days it took to review my checklist - which was for missing putting a date in on one line by a signature

[ariani 71]

Can a mod edit my scan dates in the schedule

original scan: Feb 17th

messed up i864

new scan: Mar 23rd (most likely)

cc: ??

Of course....I will need you to tell me the new scan date.

[CeeMu 45]

VJ member Adam and Maria

Scan Date 3 Feb

CC March 20th

#TotallyInspired!!!

[mrs thb 331]

Welcome to your NVC Customer Care Experience Feedback.

While reading this thread it has become apparent to me that calling the NVC to get notifications is VERY far from a pleasant experience. Actually, some of the comments I have read here have been down-right scary. Having worked in the service industry my entire life, I know that dealing with paying customers can sometimes be a difficult experience but that has always been my job so I have had to learn to view each customer as an individual with specific needs.

No two customers are the same and every customer deserves to be treated politely and with decency. This is apparently the complete opposite of what the NVC representatives are doing to us. And because they know we are probably too scared to be rude back (lest they somehow slow down our case), their treatment of us is going unchecked.

As a paying customer of the NVC I don't accept this and I would like to make a positive difference in the following way:

I am going to compile a Customer Care Experience Feedback spreadsheet which will include answering the following the following questions from anyone who would like to take part:

1) How long did you wait on the phone to speak to a human at the NVC?

2) WHO did you speak to? (Please note that this is VERY important. It will give an idea of whether a specific group of representatives are being rude or whether it has become the norm at the call in center)

3) Give an overall rating of 1 to 10 for your experience. 1 being awful and 10 being excellent.

4) Any additional comments you'd like to add.

Please note that this is entirely anonymous, you can either post your replies HERE, or you can send me a private message or you could even keep it yourself for your own review once your case is completed.

if you already, you need to make this a new thread....and maybe not just for ir1/cr1 but for all!

great idea!!! and loved the option of reply here or PM me.

love to analyze the results

[Kels2487 96]

I guess we should call last Friday "Freaky Friday" cause it was the 13th

Not seeing lots of activity today.....

[Canadian Tired 6]

Hello all,

I would like to give a little insight on some incentives that some government agency case workers have. The caveat, of course, is that NVC is run by a private company so they might not have the same incentives, but I believe the comment below lines up with my own personal experience of being a case worker for a Federal agency, some years ago.

I worked for an agency that had a huge backlog of cases, similar to what NVC is currently facing. We always received 1 full credit for examining a new case and sending out the 1st action. The 1st action involves a lot of work examining the case from scratch. Since there are a pile of new cases to be acted on, the worker usually just handles them in order.

We also received 1 full credit for closing a case.

Applied to the NVC situation, you can see that the workers have every motivation to reach a CC on first action because they receiving 2 full credits.

However, there's another motivation that they have too. If the 1st action is a checklist, then they have to wait for your/our response. But once they receive a response, they have every motivation to quickly close the case, like in 2 days, as neredya is asserting above. That's because there is relatively no effort for the worker to close the case after you send in the corrected checklist.

Think of it this way...

You're an NVC case worker (I know... I am assuming you're not going to commit suicide with that job). On your desk you have a stack of 10 new cases and 2 cases with responses to a checklist. Each new case is going to take you 4 hours to complete action on. But the 2 checklist responses will only take 10 minutes each.

So which cases are you going to prioritize in order to make your weekly/monthly/quarterly goal? A new case where you spend 4 hours and possibly get 2 credits for a CC? Or zoom through the 2 checklist responses in 20 minutes where you also get 2 credits?

Hope this helps.

Thank you for taking the time to explain how the process might work.

[ariani 71]

I guess we should call last Friday "Freaky Friday" cause it was the 13th

Not seeing lots of activity today.....

Another update... It is happening it's just that people aren't checking their CAEC

[Kels2487 96]

Another update... It is happening it's just that people aren't checking their CAEC

I check mine enough for all of us lol

[you guess 3]

Checking CEAC !!! for 3 NA's?

[ariani 71]

That's right..or feel free to call NVC