NVC Filers - February 2015

[Saylin 1,605]

I'm sure someone has already shared this before but it gives some insight into the NVC process:

http://travel.state....vember 2014.pdf

Some of the statistics were pretty surprising like the amount of post going in and out. And the amount of congressional inquiries. The article also says the phone system will be re-vamped in mid February although I won't hold my breath! Also says they are pushing to have all countries with electronic processing pending a software rollout in late 2015. I imagine that would eliminate a lot of issues (lost documents etc).

[...]

The article said it'll be completed by mid-February, which it already has. It was done in January. So, they actually kept their word on that

I'll have to read the rest of this once I get home. I should be working

[kaelabelle 10]

I'm sure someone has already shared this before but it gives some insight into the NVC process:

http://travel.state....vember 2014.pdf

Some of the statistics were pretty surprising like the amount of post going in and out. And the amount of congressional inquiries. The article also says the phone system will be re-vamped in mid February although I won't hold my breath! Also says they are pushing to have all countries with electronic processing pending a software rollout in late 2015. I imagine that would eliminate a lot of issues (lost documents etc).

FY 2014 Statistics:

709,000 cases received from USCIS.

99,000 current family-based petitions.

349,000 cases shipped to Post.

2.6 million total cases.

1.4 million pieces of incoming mail.

3.3 million pieces of outgoing mail.

1.7 million written inquiries.

1.6 million calls.

98,000 Congressional inquiries.

This is super interesting. I hope that the changes they are making in the processing of AOS will help avoid so many unnecessary checklists and help them get the backlog under control! I recommend reading for anyone stuck in the checklist phase thanks for sharing

[Kels2487 96]

The article said it'll be completed by mid-February, which it already has. It was done in January. So, they actually kept their word on that

I'll have to read the rest of this once I get home. I should be working

Very true. Although it has def failed at handling increased call volumes. Waits are only increasing. And I was kinda thinking this could be interpreted as either one re-vamp or two seperate. First being adding nonimmigrant visa cases which they've done. And secondly, putting in new phone infrastructure. Who knows maybe they just need to increase the staffing of reps to keep up. Either way the panel that is represented asks a lot of the questions that many people ask on this forum so at least the issues are being presented to NVC in some way.

"Beginning in early 2015, the NVC will begin fielding telephone inquiries on nonimmigrant visa cases. The NVC’s telephone infrastructure is being revamped and should be in place by midFebruary. The new infrastructure will allow the NVC to handle the increase in call volume."

[Saylin 1,605]

Very true. Although it has def failed at handling increased call volumes. Waits are only increasing. And I was kinda thinking this could be interpreted as either one re-vamp or two seperate. First being adding nonimmigrant visa cases which they've done. And secondly, putting in new phone infrastructure. Who knows maybe they just need to increase the staffing of reps to keep up. Either way the panel that is represented asks a lot of the questions that many people ask on this forum so at least the issues are being presented to NVC in some way.

"Beginning in early 2015, the NVC will begin fielding telephone inquiries on nonimmigrant visa cases. The NVC’s telephone infrastructure is being revamped and should be in place by midFebruary. The new infrastructure will allow the NVC to handle the increase in call volume."

Although I agree the wait time apparently hasn't decreased much, they did revamp the menu options. But, it was just implemented and unfortunately NVC has had some closures due to holidays and weather, so I'm thinking the call volume is up because of that. So, hopefully we'll see better wait times when calling over the next few weeks (if the weather will be kind to NVC, haha).

[BRosa 170]

I just spoke to the rudest supervisor at NVC, a male . I need to speak to a different person. I read in the past and recall Supervisor Sue is a much nicer person. How do i speak to her specifically ? or is there someone else i can ask for?? Please help me.?

[mnlDad 12]

I just spoke to the rudest supervisor at NVC, a male . I need to speak to a different person. I read in the past and recall Supervisor Sue is a much nicer person. How do i speak to her specifically ? or is there someone else i can ask for?? Please help me.?

Sorry about your checklist, was your checklist this time different from the first one?

[Renee Estrella 3]

Scan date 12/8. Just got another checklist, . :-(

Sorry!!! What for??

[ChristinaG 91]

First ~ hiya ((waves)) I'm officially starting my NVC Journey, though I have been reading/following these monthly threads almost since we filed our I-130's... in the 5 month wait, reading & researching was about the only thing I could do.....

...

FY 2014 Statistics:

• 709,000 cases received from USCIS.

• 99,000 current family-based petitions.

• 349,000 cases shipped to Post.

2.6 million total cases.

• 1.4 million pieces of incoming mail.

• 3.3 million pieces of outgoing mail.

• 1.7 million written inquiries.

• 1.6 million calls.

• 98,000 Congressional inquiries.

WOW!!

As someone who has worked in a call center environment for the last 12, 13 years (ugh, has it been that long) those numbers are staggering!!! When you consider there were 250 work days in 2014, knock off a few for weather (last winter was a lot heavier than this one has been so far!) so let's give them 245....

Daily

~2,894 cases from USCIS every day!

~5,714 incoming pieces of mail...

~13,469 outgoing pieces of mail...

~6,531 phone calls...

~400 Congressional inquiries... Every. Single. Day!!

Holy Smokes!!!!

[ariani 71]

WOW!!

As someone who has worked in a call center environment for the last 12, 13 years (ugh, has it been that long) those numbers are staggering!!! When you consider there were 250 work days in 2014, knock off a few for weather (last winter was a lot heavier than this one has been so far!) so let's give them 245....

Daily

~2,894 cases from USCIS every day!

~5,714 incoming pieces of mail...

~13,469 outgoing pieces of mail...

~6,531 phone calls...

~400 Congressional inquiries... Every. Single. Day!!

Holy Smokes!!!!

I worked at this company that received about 12,000 - 15,000 calls per day, our hold times were consistently under 48 seconds. We had about 387-522 (it varied) reps manning the phones.

[sappy12 1]

Case Complete as of 02/03/2015....AOS checklist scan date 12/09/2014

Thanks All.

[mnlDad 12]

Case Complete as of 02/03/2015....AOS checklist scan date 12/09/2014

Thanks All.

Congrats! How did you get to know?

[sappy12 1]

Congrats! How did you get to know?

AOS changed to N/A today and then called NVC for conformation......No interview date though.

[CanadianGirl123 31]

:crying: I'm sad..No case number yet..

I have the same date as you. My husband talked to NVC tonight and our case number was just assigned! Try calling back tonight if you can! I can't log in to the site yet so it's probably not a big deal if you wait to call tomorrow.

[KAR_SAT 20]

I have the same date as you. My husband talked to NVC tonight and our case number was just assigned! Try calling back tonight if you can! I can't log in to the site yet so it's probably not a big deal if you wait to call tomorrow.

yes ..I will..Thanks..Good luck

[Not a Tailor 1,370]

Perhaps a stupid question.

When we submitted the I-130, I had got all my ID except my passport swapped over from my maiden name to my married name. I sent in evidence of this along with the I-130 and filled out the I-130 in my married name. After that, I got my passport in my married name. My new passport is what will be used for everything.

Get to NVC and everything they're sending us is in my maiden name. I called and asked about this and they said it doesn't matter and that attempting to have it fixed at NVC level will result in a supervisory review and add up to 42 days to my wait time. All ID is now in my married name (aside, of course, from birth certificate) and I am still concerned that they will attempt to issue my visa in my maiden name when the time comes and I will have to have it reissued. Is there anything I should do or will they actually take care of this?