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JJ Day

NVC Phone Issues

By JJ Day in National Visa Center (Dept of State)

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Ryan H Grand Master

Ryan H   3,812

Posted
Filed: Lift. Cond. (apr) Country: China
 Timeline
Posted

NVC is in Lancaster, New Hampshire,

Wrong, the NVC is located in Portsmouth, not Lancaster.

Our journey:

Spoiler

September 2007: Met online via social networking site (MySpace); began exchanging messages.
March 26, 2009: We become a couple!
September 10, 2009: Arrived for first meeting in-person!
June 17, 2010: Arrived for second in-person meeting and start of travel together to other areas of China!
June 21, 2010: Engaged!!!
September 1, 2010: Switched course from K1 to CR-1
December 8, 2010: Wedding date set; it will be on February 18, 2011!
February 9, 2011: Depart for China
February 11, 2011: Registered for marriage in Wuhan, officially married!!!
February 18, 2011: Wedding ceremony in Shiyan!!!
April 22, 2011: Mailed I-130 to Chicago
April 28, 2011: Received NOA1 via text/email, file routed to CSC (priority date April 25th)
April 29, 2011: Updated
May 3, 2011: Received NOA1 hardcopy in mail
July 26, 2011: Received NOA2 via text/email!!!
July 30, 2011: Received NOA2 hardcopy in mail
August 8, 2011: NVC received file
September 1, 2011: NVC case number assigned
September 2, 2011: AOS invoice received, OPTIN email for EP sent
September 7, 2011: Paid AOS bill (payment portal showed PAID on September 9, 2011)
September 8, 2011: OPTIN email accepted, GZO number assigned
September 10, 2011: Emailed AOS package
September 12, 2011: IV bill invoiced
September 13, 2011: Paid IV bill (payment portal showed PAID on September 14, 2011)
September 14, 2011: Emailed IV package
October 3, 2011: Emailed checklist response (checklist generated due to typo on Form DS-230)
October 6, 2011: Case complete at NVC
November 10, 2011: Interview - APPROVED!!!
December 7, 2011: POE - Sea-Tac Airport

September 17, 2013: Mailed I-751 to CSC

September 23, 2013: Received NOA1 in mail (receipt date September 19th)

October 16, 2013: Biometrics Appointment

January 28, 2014: Production of new Green Card ordered

February 3, 2014: New Green Card received; done with USCIS until fall of 2023*

December 18, 2023:  Filed I-90 to renew Green Card

December 21, 2023:  Production of new Green Card ordered - will be seeing USCIS again every 10 years for renewal

 

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sachin1 Enthusiast

sachin1   42

Posted
Filed: Timeline
Posted

As soon as you hear the busy tone, hang up and redial. And keep doing it over and over. 10, 20, 30 or more times. Eventually you get through to be put on hold. Wait, wait and wait some more. Finally a live person will answer.

Now you don't get busy tone. recording comes in and says all customer service guys are busy please call again.

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ksm999vj Apprentice

ksm999vj   0

Posted
Filed: Citizen (apr) Timeline
Posted

now getting kicked out with message saying busy call later

what does one do if we cant get them. which govt agency handles complaints?

can they simply disconnect the taxpayer like that and say call later? this is just ridiculous

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Titanium Apprentice

Titanium   6

Posted
Filed: Other Timeline
Posted

I could be mistaken, but believe our fees are paying the salary's of the government folks running this place. The fact that they have forced Spanish on everyone that calls is an indication that the Administration in their recent free for all grand plan has forced the NVC to deal with illegal immigrants that have paid nothing and are plain and simple illegal!

The fact that they say they have made improvements to the phone system to better serve is purely an all out effort to further detour those who are legally pursuing immigration of their loved and who have paid the fees from making it to the front of the line.

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ksm999vj Apprentice

ksm999vj   0

Posted
Filed: Citizen (apr) Timeline
Posted

I still ant get through. there is no option to wait USCIS approved a NOA2 for my wife and its over 45 days and we can't proceed.

I am about to write to the senator to demand there should be an review as to how the NVC operates. No outsourced company has the right to simply disconnect the phones.

Also a reasonable processing time for immigrant spouses needs to be established from application to arrival at port of entry.

first of all I am confused as to WHY THEY DONT PROVIDE STATUS UPDATES OR CASE DETAILS ON THE WEB. is some company making a profit by forcing us to call them. why cant we check the status online?

why does it take 45 days or more to ENTER THE CASE in the system. why do we have to wait to submit the forms. why cant we submit everything as soona as the I-130 is approved? why are they making the processing steps so filled with delays and multiple unnecessary steps each with its own delay

Please advise

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Ryan H Grand Master

Ryan H   3,812

Posted
Filed: Lift. Cond. (apr) Country: China
 Timeline
Posted

I could be mistaken, but believe our fees are paying the salary's of the government folks running this place. The fact that they have forced Spanish on everyone that calls is an indication that the Administration in their recent free for all grand plan has forced the NVC to deal with illegal immigrants that have paid nothing and are plain and simple illegal!

The fact that they say they have made improvements to the phone system to better serve is purely an all out effort to further detour those who are legally pursuing immigration of their loved and who have paid the fees from making it to the front of the line.

Regarding the text in bold and orange, the NVC is operated by a private company that has a contract with the US Department of State, the workers work for the company, not the State Department itself.

Regarding the text in bold and red, the NVC is not directly involved with the measures that are being referenced. The NVC's only functions are document intake for immigrant visa cased and routing of files to the proper Embassy/Consulate abroad.

Our journey:

Spoiler

September 2007: Met online via social networking site (MySpace); began exchanging messages.
March 26, 2009: We become a couple!
September 10, 2009: Arrived for first meeting in-person!
June 17, 2010: Arrived for second in-person meeting and start of travel together to other areas of China!
June 21, 2010: Engaged!!!
September 1, 2010: Switched course from K1 to CR-1
December 8, 2010: Wedding date set; it will be on February 18, 2011!
February 9, 2011: Depart for China
February 11, 2011: Registered for marriage in Wuhan, officially married!!!
February 18, 2011: Wedding ceremony in Shiyan!!!
April 22, 2011: Mailed I-130 to Chicago
April 28, 2011: Received NOA1 via text/email, file routed to CSC (priority date April 25th)
April 29, 2011: Updated
May 3, 2011: Received NOA1 hardcopy in mail
July 26, 2011: Received NOA2 via text/email!!!
July 30, 2011: Received NOA2 hardcopy in mail
August 8, 2011: NVC received file
September 1, 2011: NVC case number assigned
September 2, 2011: AOS invoice received, OPTIN email for EP sent
September 7, 2011: Paid AOS bill (payment portal showed PAID on September 9, 2011)
September 8, 2011: OPTIN email accepted, GZO number assigned
September 10, 2011: Emailed AOS package
September 12, 2011: IV bill invoiced
September 13, 2011: Paid IV bill (payment portal showed PAID on September 14, 2011)
September 14, 2011: Emailed IV package
October 3, 2011: Emailed checklist response (checklist generated due to typo on Form DS-230)
October 6, 2011: Case complete at NVC
November 10, 2011: Interview - APPROVED!!!
December 7, 2011: POE - Sea-Tac Airport

September 17, 2013: Mailed I-751 to CSC

September 23, 2013: Received NOA1 in mail (receipt date September 19th)

October 16, 2013: Biometrics Appointment

January 28, 2014: Production of new Green Card ordered

February 3, 2014: New Green Card received; done with USCIS until fall of 2023*

December 18, 2023:  Filed I-90 to renew Green Card

December 21, 2023:  Production of new Green Card ordered - will be seeing USCIS again every 10 years for renewal

 

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Titanium Apprentice

Titanium   6

Posted
Filed: Other Timeline
Posted

Regarding the text in bold and orange, the NVC is operated by a private company that has a contract with the US Department of State, the workers work for the company, not the State Department itself.

Regarding the text in bold and red, the NVC is not directly involved with the measures that are being referenced. The NVC's only functions are document intake for immigrant visa cased and routing of files to the proper Embassy/Consulate abroad.

Really, So you don't think government officials are charged with how the NVC is run? And you don't think they are getting calls or will be involved with illegal Immigrants? Interesting points of view

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