Has Anyone Ever Received A Useful Update from Contacting USCIS?

[wbeem 568]

I've called USCIS a number of times, but have yet to get a straight answer from them. They won't even confirm the length of "normal processing time", lest we actually know. We can't seem to get any idea of how many petitions are ahead of us or when to expect someone will review our petition.

So, please. Tell me if anyone else has had better luck and actually obtained useful information from USCIS. Thanks.

[Pitaya 2,577]

~Moved from K1 Progress to USCIS Service Centers Forum~

~Inquiry/commentary about service centers processes~

[Jot18 47]

I also called a lot of times and never got a straight answer. My guess is that its a contracted third party just to answer and they are not immigration officers. I made an infopass appointment this Wednesday and my question was answered by the agent at the window.

[asdfmkay 4]

I also called a lot of times and never got a straight answer. My guess is that its a contracted third party just to answer and they are not immigration officers. I made an infopass appointment this Wednesday and my question was answered by the agent at the window.

What is an infopass appointment?

[Jot18 47]

What is an infopass appointment?

https://infopass.uscis.gov/

InfoPass is an Internet-based system that enables the public to go online to schedule appointments with immigration information officers at U.S. Citizenship and Immigration Services (USCIS) offices.

[asdfmkay 4]

https://infopass.uscis.gov/

InfoPass is an Internet-based system that enables the public to go online to schedule appointments with immigration information officers at U.S. Citizenship and Immigration Services (USCIS) offices.

And how can you make an appointment without first having a service number or filing an inquiry first?

Immigration officer told me to file an inquiry after 6 months of my NOA1 which was January 9th. I called on the 9th but they said they won't file an inquiry because they're still processing May...

[Jot18 47]

And how can you make an appointment without first having a service number or filing an inquiry first?

Immigration officer told me to file an inquiry after 6 months of my NOA1 which was January 9th. I called on the 9th but they said they won't file an inquiry because they're still processing May...

You may want to check the processing times online and see if your case is out of normal processing times. If you applied earlier than the date it is showing on the processing times link you will be able to file an inquiry. And also, you just need your USCIS tracking ID and some other basic info to make an infopass appointment.

I applied for I-90 in May. Six months had passed but I wasn't able to file an inquiry because they were still processing applications from April, 2014. Then it went straight to July 1, 2014 and I was able to file an inquiry. You can only file inquiry once the case is outside of normal processing times.

Processing times link: https://egov.uscis.gov/cris/processTimesDisplayInit.do

File inquiry link: https://egov.uscis.gov/e-Request/Intro.do

Edited January 12, 2015 by Jot18

[asdfmkay 4]

You may want to check the processing times online and see if your case is out of normal processing times. If you applied earlier than the date it is showing on the processing times link you will be able to file an inquiry. And also, you just need your USCIS tracking ID and some other basic info to make an infopass appointment.

I applied for I-90 in May. Six months had passed but I wasn't able to file an inquiry because they were still processing applications from April, 2014. Then it went straight to July 1, 2014 and I was able to file an inquiry. You can only file inquiry once the case is outside of normal processing times.

Processing times link: https://egov.uscis.gov/cris/processTimesDisplayInit.do

File inquiry link: https://egov.uscis.gov/e-Request/Intro.do

Thanks!

[wbeem 568]

You can only file inquiry once the case is outside of normal processing times.

Processing times link: https://egov.uscis.gov/cris/processTimesDisplayInit.do

File inquiry link: https://egov.uscis.gov/e-Request/Intro.do

Bu their posted processing times are out of date and therefore, incorrect. We are outside of normal processing time, but their frigging website stats are nearly three months behind.

[Wooderz 314]

Bu their posted processing times are out of date and therefore, incorrect. We are outside of normal processing time, but their frigging website stats are nearly three months behind.

That's infuriating for me and I'm still a few months out. I can only imagine how you and the June/July people feel. It such a cop out of having to actually admit anything.

[msbau764 245]

I've called USCIS a number of times, but have yet to get a straight answer from them. They won't even confirm the length of "normal processing time", lest we actually know. We can't seem to get any idea of how many petitions are ahead of us or when to expect someone will review our petition.

So, please. Tell me if anyone else has had better luck and actually obtained useful information from USCIS. Thanks.

I think you are losing your mind bro. Just relax a bit. Don't make things harder than they already are.

Edited January 12, 2015 by msbau764

[Pishi_Pishi 63]

They won't help you. I tried many times and gave up. It took 6 months for me. I read that you can put service call 1 month after normal processing times, which I think are 6 months now as well. I also read service calls don't help and they just answer they need time to do security checks, etc. I think they are still processing June filiers. Good Luck

[Darnell 8,478]

the first human that answers the phone cannot see much more than what you can see online once logged in to yer CRIS account.

you could ask to be transferred to an ISO, a Tier 2 Human, when speaking with that first human,

but it's not a trivial thing to get transferred over.

[wbeem 568]

the first human that answers the phone cannot see much more than what you can see online once logged in to yer CRIS account.

you could ask to be transferred to an ISO, a Tier 2 Human, when speaking with that first human,

but it's not a trivial thing to get transferred over.

My fiance (who started this thread) has successfully managed to be transferred to Tier 2 officers when he's called. They are about as useful as Tier 1, except that they ask more questions.

Lee

[wbeem 568]

I also called a lot of times and never got a straight answer. My guess is that its a contracted third party just to answer and they are not immigration officers. I made an infopass appointment this Wednesday and my question was answered by the agent at the window.

Really? That's helpful. Did they give you any idea how long it will take to process your petition, or how many people are in front of you?

You may want to check the processing times online and see if your case is out of normal processing times. If you applied earlier than the date it is showing on the processing times link you will be able to file an inquiry. And also, you just need your USCIS tracking ID and some other basic info to make an infopass appointment.

I applied for I-90 in May. Six months had passed but I wasn't able to file an inquiry because they were still processing applications from April, 2014. Then it went straight to July 1, 2014 and I was able to file an inquiry. You can only file inquiry once the case is outside of normal processing times.

Processing times link: https://egov.uscis.gov/cris/processTimesDisplayInit.do

File inquiry link: https://egov.uscis.gov/e-Request/Intro.do

Since the change of the web page, they don't really show you their objective for processing petitions. They may show how long it's taking, but not how long it's SUPPOSED to take. For now, Normal Processing Time is whatever they make up on the spot.

I think you are losing your mind bro. Just relax a bit. Don't make things harder than they already are.

I'm not losing my mind. I'm ###### pissed off at USCIS. If someone else knows how to get valid information, I want to know how to do the same thing. That's why I started the thread. The first reply about an Infopass appointment gives me a bit more hope than I previously expected.

the first human that answers the phone cannot see much more than what you can see online once logged in to yer CRIS account.

you could ask to be transferred to an ISO, a Tier 2 Human, when speaking with that first human,

but it's not a trivial thing to get transferred over.

I've spoken to Tier 2 twice. As with the first tier, they're friendly folks. Useless, but friendly.