DS-261 submission (split topic)

[jeffntina 1]

As part of my daily calls to NVC I learned that a Case # had been assigned on 12/30/2014. I provided all of the contact information and promptly received a confirmation letter including AOS Invoice.

I signed onto ceac and completed the DS-261 but after signature it showed as "incomplete". I did not resubmit but went back to review the form and all information is accurate and all boxes are full except the second address line marked "optional". (should something have been entered into the optional box?)

I called NVC and was advised that they cannot view the document but was told to allow 40 days for someone to review it. I was also advised that the government forms tend to have a problem/glitch if I am not using Internet Explorer. I am using Google. The NVC representative also suggested that I re-submit the form again tomorrow as they will review the most recent submission.

I don't know if the form is indeed incomplete or just awaiting review. Suggestions? Thanks

[Ryan H 3,812]

Post split into separate thread as poster is posting about their own circumstances and not replying to the OP of the other thread.

[Stressed Out 81]

After we submitted ours it said either Complete or Submitted in that box, so if it's still reading Incomplete then I'd say something's not right. Did you at least print out the confirmation page? Typically that means it was indeed submitted as you can't access that page until after clicking the Electronic Signature/Submit button.

[jeffntina 1]

Thank you for your reply. I did print the confirmation page. I will wait until next business day to see if there is a change in complete/incomplete status and will likely call NVC again. The information was correct and complete. The only unexplained entry was the second address line *optional which I left blank. Does it require an N/A entry? I have since read that there should be no blank entries on any form. Does this apply to *optional boxes? Comment please?

Thank you

[NikLR 13,227]

Did you try using IE instead of google chrome?

[jeffntina 1]

Did you try using IE instead of google chrome?

Thank you for the suggestion. That was a consideration. But after all of the comments warning of delay if I open the document again, I have decided to wait until next business day and contact an NVC agent or supervisor.

Regards

[NikLR 13,227]

If it hasn't said complete at least once, then you may not have submitted it. It it went from complete to incomplete then leave it alone.

NVC should be open tomorrow.

(Edited for spelling)

Edited January 2, 2015 by NLR