USCIS website doesn't work

[katietw95 16]

I called them yesterday, and someone finally gave me a good, logical answer at why this is happening. When they did the update, some of the cases did not transfe over properly with the update. THe cases are still there. it is just that they are having to go in and manually update each case individually (that did not switch over).

[Loving_girl 38]

well.........mine gives Error all the time......and I don´t see them updating cases manually, cos it will be insane,........all they have to do is synchronize the databases and it really may take a while (i worked with those things, sometimes it was taking us weeks to upgrade the content..) So, lets wait and hope for the quick update!

[YamenWaad 45]

it's insane

it has been for full week

full week

[1stLoveRedo 111]

So, when i log in, the 'last modified' changed to 11/12.

I am still not able to get the details on the Case,

But when I call the last change reporter was on 11/06 ' changed A number'

I am patiently confused :/

Edited November 14, 2014 by SerbtoCali

[katietw95 16]

So, when i log in, the 'last modified' changed to 11/12.

I am still not able to get the details on the Case,

But when I call the last change reporter was on 11/06 ' changed A number'

I am patiently confused :/

When you call, after you hear the case update, there is an option for you to talk directly to a customer service representative. If you do that, tell them what the site is showing, and they should (depending on the person you get connected to--some of them are incredibly unhelpful) be able to help you.

[1stLoveRedo 111]

When you call, after you hear the case update, there is an option for you to talk directly to a customer service representative. If you do that, tell them what the site is showing, and they should (depending on the person you get connected to--some of them are incredibly unhelpful) be able to help you.

Thank you

I dud just that and was told that due to the technical difficulties she was unable to access my case.

:/

[katietw95 16]

Thank you

I dud just that and was told that due to the technical difficulties she was unable to access my case.

:/

Okay I am going to tell you what I did today, and it worked!

When you call and get connected to customer service.. Tell them you have been calling all week and you were told yesterday that if it is still not working to call back and get them to transfer you to a tier 2 agent. (Even though I was never really told this). It worked, and I got connected to a tier 2 agent who was very helpful. But if you do get transferred to a tier 2 agent, there WILL be a wait, and it is often a long one (2-3 hours). SO make sure you have time to wait for that, and also you can schedule a call back where they will call you back when it is your turn, so that you do not have to sit and hold the phone. Plus, it is a good idea to go ahead and ask any questions you have about the case to the tier 2 agent because they are usually incredibly much more helpful than regular customer service. Plus, it is hard to get customer service to actually transfer you, so it is good to always ask any questions you have related to your case.

P.S. I had to call twice before I was connected to a customer service rep who would transfer me. The first guy said that he could not because their system was down, but yet I was able to call right back (within 5 min.) and was transferred with no issue.

Good luck!

Edited November 14, 2014 by katietw95

[afroboi 0]

Okay I am going to tell you what I did today, and it worked!

When you call and get connected to customer service.. Tell them you have been calling all week and you were told yesterday that if it is still not working to call back and get them to transfer you to a tier 2 agent. (Even though I was never really told this). It worked, and I got connected to a tier 2 agent who was very helpful. But if you do get transferred to a tier 2 agent, there WILL be a wait, and it is often a long one (2-3 hours). SO make sure you have time to wait for that, and also you can schedule a call back where they will call you back when it is your turn, so that you do not have to sit and hold the phone. Plus, it is a good idea to go ahead and ask any questions you have about the case to the tier 2 agent because they are usually incredibly much more helpful than regular customer service. Plus, it is hard to get customer service to actually transfer you, so it is good to always ask any questions you have related to your case.

P.S. I had to call twice before I was connected to a customer service rep who would transfer me. The first guy said that he could not because their system was down, but yet I was able to call right back (within 5 min.) and was transferred with no issue.

Good luck!

What did they say? Are you able to see your status now?

[katietw95 16]

What did they say? Are you able to see your status now?

As of right now, no unfortunately. The tier 2 lady said that the reason why I cannot see it is because of the update. She said that they are trying to move all the cases over, but it is taking time. But, she was able to give me information about my case.

[YamenWaad 45]

As of right now, no unfortunately. The tier 2 lady said that the reason why I cannot see it is because of the update. She said that they are trying to move all the cases over, but it is taking time. But, she was able to give me information about my case.

are you sure?

my fiancee tried more than once to get small piece of information and failed

the answer was always be patient MAYBE MAYBE you'll get some news soon

[Pickle 65]

As of right now, no unfortunately. The tier 2 lady said that the reason why I cannot see it is because of the update. She said that they are trying to move all the cases over, but it is taking time. But, she was able to give me information about my case.

They will save themselves a lot of angry calls if they can put this information on their website! Thank you for sharing what you were able to find out, this is very helpful. I also just get the "My" update on my I-485 and I-130. I can see my status for EAD and AP though, strange.

[1stLoveRedo 111]

Thank you for the tip.

I got a hold of an Tier 2, but he wasn't able to help either.

He said that since the file update showing on the website is so recent ( two days ago), that it might take few more days for them to be able to access my case, as they are in the database that covers a national level and the updates are done locally. That way it takes few days for them to see what was updated.

Hopefully there will be some news on Monday

[katietw95 16]

are you sure?

my fiancee tried more than once to get small piece of information and failed

the answer was always be patient MAYBE MAYBE you'll get some news soon

Well, it has always worked for me. But it is a struggle. It really depends who you are connected to.. It does stink though because most of the time they are not always very willing to help.

Thank you for the tip.

I got a hold of an Tier 2, but he wasn't able to help either.

He said that since the file update showing on the website is so recent ( two days ago), that it might take few more days for them to be able to access my case, as they are in the database that covers a national level and the updates are done locally. That way it takes few days for them to see what was updated.

Hopefully there will be some news on Monday

You are welcome! Maybe you can get ome more information soon. I hope that all of us do.

They will save themselves a lot of angry calls if they can put this information on their website! Thank you for sharing what you were able to find out, this is very helpful. I also just get the "My" update on my I-485 and I-130. I can see my status for EAD and AP though, strange.

You are welcome! And, I agree. I have just decided that until this is fixed I am just going to call them every day.. It is just frustrating.

[YamenWaad 45]

it's been for 12 days and every time I tried to check my case I got the same stupid message

what are you going USCIS?

[YamenWaad 45]

a couple of days it worked because we got approval

it seems it won't work until you get something modified to the case

best luck to you all