Service request reply

[shell20 746]

So after a wonderful member on here helped me fill in the AOS documentation and after the bio-metrics appointment the wait started. After 75 days I was able to ask for a service request reply, well nearly 2 weeks later I received this reply:

USCIS (USCIS-CaseStatus@dhs.gov)

Add to contacts

15:54

U.S. Department of Homeland Security
USCIS National Benefits Center
P.O. Box 648005
Lee's Summit,MO 64002

U.S. Citizenship and Immigration Services
Thursday, November 6, 2014



On 10/27/2014 you, or the designated representative shown below, contacted us about your case. Some of the key information given to us at that time was the following:

Caller indicated they are:
-- Applicant or Petitioner

Attorney Name:
-- Information not available

Case type:
-- I765

Filing date:
-- 08/13/2014

Receipt #:
--

Referral ID:
Beneficiary (if you filed for someone else):
-- Information not available

Your USCIS Account Number (A-numbe

Type of service requested:
-- Approaching Regulatory Time Frame


The status of this service request is:

Due to workload factors not related to your case, USCIS anticipates a delay in completing your case. USCIS is committed to adjudicating immigration benefits in the order received and in a timely and efficient manner. We regret any inconvenience that results from delays in processing.

Address Changes: If you move, please provide us with an updated address. For more information about address changes, please visit our Web site at www.uscis.gov/ar-11, and click on "Change Your Address Online."

For More Information: If you do not find the information you need through our online services and need further assistance, you may contact our National Customer Service Center at 1-800-375-5283 or 1-800-767-1833 (TDD for the hearing impaired).

So what now? I could just cry... I wanted to plan a surprise trip to see my son for Christmas but if I am not even on the starting post with my EAD or AP, how can I do that? Can they take whatever time they want now they are past the time given? Any advice or input would be gratefully be appreciated. Thanks.

Edited November 6, 2014 by shell20

[landr 126]

It's essentially a non-answer that acknowledges the delay and says that it's not your fault, but they're doing the best that they can. And they're sorry. Not that informative, in my opinion.

As to what to do next, I'm not sure that you can push for an expedite unless you have strong reasons, e.g., a job offer or emergency situation. Perhaps you could look into getting your congressman or congresswoman involved.

As an aside, you might want to ask a moderator to remove the identifying details such as your email address, etc. Unless of course, you've already edited those before posting and they're not your actual details.

[Pitaya 2,577]

~Moved from Fam.-based AOS to Fam.-based Progress Forum~

~Commentary about case status~

[shell20 746]

It's essentially a non-answer that acknowledges the delay and says that it's not your fault, but they're doing the best that they can. And they're sorry. Not that informative, in my opinion.

As to what to do next, I'm not sure that you can push for an expedite unless you have strong reasons, e.g., a job offer or emergency situation. Perhaps you could look into getting your congressman or congresswoman involved.

As an aside, you might want to ask a moderator to remove the identifying details such as your email address, etc. Unless of course, you've already edited those before posting and they're not your actual details.

Yes youre right on both things. I realised that I had unintentionally copied private information which I deleted and hopefully it's gone and yes, the answer is so vague! I don't know what to do, I can't book an airline ticket for Christmas and they don't give me any advice as what to do next, just a standard reply that offers no alternative to a service request. I am wondering if any fellow visa journey members have a problem with Nebraska or am I the only one?

[Tina and Johan 206]

"USCIS is committed to adjudicating immigration benefits in the order received and in a timely and efficient manner. We regret any inconvenience that results from delays in processing."

What a joke. We're well beyond the expected time frame (Noa1 is August 6th), and we're getting the same bs. All the while, people who filed a month+ after we did have their EAD cards, and some of the August people have already had their green card interviews!!! I don't begrudge these people their speedy success, but it's extremely frustrating to sit and wait... and wait... and wait...

Edit to add: LOL Shell20! I was replying to this thread while you were replying to mine. ha

Edited November 6, 2014 by Tina and Johan

[shell20 746]

"USCIS is committed to adjudicating immigration benefits in the order received and in a timely and efficient manner. We regret any inconvenience that results from delays in processing."

What a joke. We're well beyond the expected time frame (Noa1 is August 6th), and we're getting the same bs. All the while, people who filed a month+ after we did have their EAD cards, and some of the August people have already had their green card interviews!!! I don't begrudge these people their speedy success, but it's extremely frustrating to sit and wait... and wait... and wait...

Yes just seen another of your posts when looking around and it seems we have the same number MSC and that we are both with Nebraska. I want to book an air ticket to visit my son for Christmas but I can't and I know any added delay will put the ticket price through the roof and I wont be able to afford it and why can't I afford it when it gets pricer? I don't have a job and why don't I have a job, oh yeah that's right I don't have and EAD card. Go figure! lol

[Tina and Johan 206]

Yes just seen another of your posts when looking around and it seems we have the same number MSC and that we are both with Nebraska. I want to book an air ticket to visit my son for Christmas but I can't and I know any added delay will put the ticket price through the roof and I wont be able to afford it and why can't I afford it when it gets pricer? I don't have a job and why don't I have a job, oh yeah that's right I don't have and EAD card. Go figure! lol

We're in the exact same boat! We're trying to get to South Africa for Easter (5 of us going is EXPENSIVE!) and the longer this EAD takes, the less likely it is we'll be able to afford to go. his mother isn't getting any younger, and he worries about not being able to see her again.

[shell20 746]

We're in the exact same boat! We're trying to get to South Africa for Easter (5 of us going is EXPENSIVE!) and the longer this EAD takes, the less likely it is we'll be able to afford to go. his mother isn't getting any younger, and he worries about not being able to see her again.

I don't want my son alone for Christmas, as it would be his first without me. I have read online though that you can email the ombudsman, if it is over 90 days and you have initiated a service request with no success. Have you done this yet?

[shell20 746]

We're in the exact same boat! We're trying to get to South Africa for Easter (5 of us going is EXPENSIVE!) and the longer this EAD takes, the less likely it is we'll be able to afford to go. his mother isn't getting any younger, and he worries about not being able to see her again.

Have you checked the site today. I just did and my EAD card is in production! I emailed the person who helped me on visa journey to fill in the forms then emailed my husband and now Im sharing the news with you.. I am over the moon! Hope you get the same thing as I did today. x

[Tina and Johan 206]

Have you checked the site today. I just did and my EAD card is in production! I emailed the person who helped me on visa journey to fill in the forms then emailed my husband and now Im sharing the news with you.. I am over the moon! Hope you get the same thing as I did today. x

I've checked it about 5 times today. congrats to you! Now you can plan your trip. That's awesome!

[shell20 746]

I've checked it about 5 times today. congrats to you! Now you can plan your trip. That's awesome!

Thank you so much! I dont understand why they haven't done yours yet, you sent off for yours a few days before mine and you did a service request before I did. I hope they sort it out ASAP. Now you have reached 90 days you can email the ombudsman if you wish to do so. You will be in my prayers tonight, hope you get good news shortly!

[Tina and Johan 206]

Thank you so much! I dont understand why they haven't done yours yet, you sent off for yours a few days before mine and you did a service request before I did. I hope they sort it out ASAP. Now you have reached 90 days you can email the ombudsman if you wish to do so. You will be in my prayers tonight, hope you get good news shortly!

Thanks for the comforting post. I appreciate it. This process has no rhyme or reason. It's so frustrating!

[vitoralves 4]

Thanks for the comforting post. I appreciate it. This process has no rhyme or reason. It's so frustrating!

We are almost in the same boat, just a couple days apart.... I always see yours posts and I feel so sorry for Johan, because I know what he is feeling. I am going nuts without being able to work. Hopefully, we will hear something from them soon.

[Tina and Johan 206]

His came through just tonight!! Yours will be here soon!!

[shell20 746]

I saw your post on the EAD. Congratulations, seems they must have gone through a bunch and the delay was probably the update of their computer systems. I think I prefer the old one, although the new one is much more informative. Now we can compare our experiences on how long it takes to receive and whether or not we go to interview or get a waiver. Just one thing I find very confusing it said my AP was approved on the 6th, EAD on the 7th. The EAD says it is in production or did this morning, the AP just says approved. I am now a bit confused I thought they were a combined card. AP is very important to me as you know, any insights would be appreciated, is it saying the same thing when you look at it? Again congrats. x

Thanks for the comforting post. I appreciate it. This process has no rhyme or reason. It's so frustrating!