USCIS Incompetent or What????

[Brassballs 47]

In July this year I submitted I-130 to Chicago for my step-daughter 1 month after for my wife (my error and mis-understanding of requirements). I was somewhat concerned because I never received electronic confirmation of receipt but I did have UPS proof of delivery.

In August I received I-797 dated Aug 12 indicating non receipt of required fees. After receiving the returned ap package I checked my bank account on-line and saw that $420 was debited from my account on Aug 13. #######? Made copy of the bank statement to send back to Chicago office with the ap and cover letter.

A MONTH later I received the package back AGAIN this time from Arizona service center with I-797 for same reason, non-receipt of fees. ####### again! I finally got to a level 2 supervisor that I believe knew only slightly more than the first 2 reps I talked to that told me to e-mail both I-797s, bank statement, and cover letter to lockboxsupport@dhs.gov. I asked her what good that would do since I already did that with my first re-submission. Her response: Just Do It. So I scanned what she wanted and e-mailed with both delivery and read receipt requested.

I didn't get either receipt as requested (maybe government policy). Should I call next week, resend, or what? My wife's package is now at the IV fees in process stage at NVC and I'm very concerned that this 2+ month delay could delay my family's departure from Philippines. VERY frustrated at their seeming incompetence.

Jim

[Taya 0]

We have a similar problem. Our case has been going on the 6th month, USCIS cached the money 1070$, but returned my documents because we not paying..And twice put money on the account my son. We sent all the evidence from the bank to lockbox. We are trying to prove that we paid and the money was cached by USCIS.

....I wonder anyone received answers from lockbox?