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Gorkhali

Help ! Can't get through the phone line for National Customer Service Center

By Gorkhali in USCIS Service Centers

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Gorkhali Proficient

Gorkhali   214

Posted
Filed: IR-1/CR-1 Visa Country: Nepal
 Timeline
Posted

Hi Guys

It seems we are getting impatient. we know that the I-130 NOA2 will be cleared after 5-6 months.

We were trying to check the case status at www.uscis.gov but that says "Your case can not be found at this time in My Case Status. Please check your receipt number and try again. If you need further assistance, please call the National Customer Service Center at 1.800.375.5283."

And yesterday my wife USC tried calling Customer Service Centre and she could not get to the live agent. All she got was to Automated Customer Service Center and it also said the same thing as mentioned above.

Note : Our case is at Nebraska Centre and We received NOA 1 on Sept 11 2014.

Question is are we getting impatient (we are super worried guys)?

Do any one have had any such incident? (is this normal)

Also What is the contact number for Nebraska Centre ? And what is their opening and closing hrs?

Is there any alternative ways of contacting Nebraska Service Centre?

Do we have anyone out here who have filed their I-130 for Cr1 in Sept. 2014?

I look forward to hear from you guys. We are so stressed about Visa. I know everyone here is dealing the same situation like us in different stage and we are not the new ones who is stressed and feeling weepy and sad being away from love one.

Look forward to hear from you.

Thank you

Ryan H Grand Master

Ryan H   3,834

Posted
Filed: Lift. Cond. (apr) Country: China
 Timeline
Posted

***Moved from IR-1/CR-1 Progress Reports to USCIS Service Centers forum; topic is about service center operations.***

**Moderator hat off**

You can't contact a service center directly to inquire about your case.

Our journey:

Spoiler

September 2007: Met online via social networking site (MySpace); began exchanging messages.
March 26, 2009: We become a couple!
September 10, 2009: Arrived for first meeting in-person!
June 17, 2010: Arrived for second in-person meeting and start of travel together to other areas of China!
June 21, 2010: Engaged!!!
September 1, 2010: Switched course from K1 to CR-1
December 8, 2010: Wedding date set; it will be on February 18, 2011!
February 9, 2011: Depart for China
February 11, 2011: Registered for marriage in Wuhan, officially married!!!
February 18, 2011: Wedding ceremony in Shiyan!!!
April 22, 2011: Mailed I-130 to Chicago
April 28, 2011: Received NOA1 via text/email, file routed to CSC (priority date April 25th)
April 29, 2011: Updated
May 3, 2011: Received NOA1 hardcopy in mail
July 26, 2011: Received NOA2 via text/email!!!
July 30, 2011: Received NOA2 hardcopy in mail
August 8, 2011: NVC received file
September 1, 2011: NVC case number assigned
September 2, 2011: AOS invoice received, OPTIN email for EP sent
September 7, 2011: Paid AOS bill (payment portal showed PAID on September 9, 2011)
September 8, 2011: OPTIN email accepted, GZO number assigned
September 10, 2011: Emailed AOS package
September 12, 2011: IV bill invoiced
September 13, 2011: Paid IV bill (payment portal showed PAID on September 14, 2011)
September 14, 2011: Emailed IV package
October 3, 2011: Emailed checklist response (checklist generated due to typo on Form DS-230)
October 6, 2011: Case complete at NVC
November 10, 2011: Interview - APPROVED!!!
December 7, 2011: POE - Sea-Tac Airport

September 17, 2013: Mailed I-751 to CSC

September 23, 2013: Received NOA1 in mail (receipt date September 19th)

October 16, 2013: Biometrics Appointment

January 28, 2014: Production of new Green Card ordered

February 3, 2014: New Green Card received; done with USCIS until fall of 2023*

December 18, 2023:  Filed I-90 to renew Green Card

December 21, 2023:  Production of new Green Card ordered - will be seeing USCIS again every 10 years for renewal

 

dwheels76 Grand Master

dwheels76   5,469

Posted
Filed: Citizen (apr) Country: Nigeria
 Timeline
Posted

Hi Guys

It seems we are getting impatient. we know that the I-130 NOA2 will be cleared after 5-6 months.

We were trying to check the case status at www.uscis.gov but that says "Your case can not be found at this time in My Case Status. Please check your receipt number and try again. If you need further assistance, please call the National Customer Service Center at 1.800.375.5283."

And yesterday my wife USC tried calling Customer Service Centre and she could not get to the live agent. All she got was to Automated Customer Service Center and it also said the same thing as mentioned above.

Note : Our case is at Nebraska Centre and We received NOA 1 on Sept 11 2014.

Question is are we getting impatient (we are super worried guys)?

Do any one have had any such incident? (is this normal)

Also What is the contact number for Nebraska Centre ? And what is their opening and closing hrs?

Is there any alternative ways of contacting Nebraska Service Centre?

Do we have anyone out here who have filed their I-130 for Cr1 in Sept. 2014?

I look forward to hear from you guys. We are so stressed about Visa. I know everyone here is dealing the same situation like us in different stage and we are not the new ones who is stressed and feeling weepy and sad being away from love one.

Look forward to hear from you.

Thank you

Question is are we getting impatient (we are super worried guys)? Yes that 5 to 6 months is their goal and estimate it can take longer or shorter.

Do any one have had any such incident? (is this normal)? Is what normal calling or the time frame. Yes to both

Also What is the contact number for Nebraska Centre ? And what is their opening and closing hrs? http://www.uscis.gov/about-us/contact-us/national-customer-service-center

Is there any alternative ways of contacting Nebraska Service Centre? No. You are calling USCIS you have the number there is only one number

My suggestion call during less peak hours of the day.

Case Complete to Interview spreadsheet

From now on your VJ Member name will be verified. If the name you put on form to be added to spreadsheet comes up not found, you will not be added to the spreadsheet. If you don't have a timeline you will not be added to the spreadsheet.

Please Please put your VJ member name only. Not nicknames or real names whatever your VJ name is. It's below your profile picture!!

 

Come join the current Interview thread: 

DQ-to-Interview-2023-all-countries

Case Complete to Interview Spreadsheet
Case Complete to Interview Form

 

 

 

ROC I-751
5/21/2018: Filed i751 ROC
6/12/2018: NOA1 Date
3/5/2019: Biometrics Appt
12/28/2019: 18 month Extension has expired
1/9/2020: InfoPass Appt to get stamp in Passport
2/27/2020: Combo Interview (ROC and Citizenship)
3/31/2020: submitted service request for being pass normal processing time
4/7/2020: Card being produced
4/8/2020: Approved
4/10/2020: Card mailed
4/15/2020: 10 year green card received
 
 
N-400
5/21/2019: Filed Online
5/21/2019: NOA1 Date
6/13/2019: Biometrics Appt
2/27/2020: Citizenship Interview
4/7/2020: In queue for Oath Ceremony to be scheduled
6/19/2020: Notice Oath Ceremony scheduled
7/8/2020: Oath Ceremony (Houston)

 

 

 

 

 

 

 

 

 
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