[URGENT] NVC assigned WRONG AGENT to my case!

[aabbcde 0]

The applicant chose me (the petitioner) as the agent on DS-261, and I paid the AOS fee about a month ago.

I got my IV fee invoice in the email yesterday, but the person (both name and address) listed on the top of the pdf letter is NOT me. It's someone I don't even know who he is. I have tried to call NVC in the past few weeks but the number never works! No response on the email either.

What should I do now? Please help!

[Darnell 8,479]

submit new DS-261 - that'll force another look.

OR

call into NVC on Tuesday evening or early Thursday morning - ask for NVC Supervisor - it'll take a supervisor to fix this - maybe can fix over the phone.

What's up? damaged IT system, your data got mangled.

[jem2010 0]

Email NVC too from the applicant's email address.

[aabbcde 0]

submit new DS-261 - that'll force another look.

OR

call into NVC on Tuesday evening or early Thursday morning - ask for NVC Supervisor - it'll take a supervisor to fix this - maybe can fix over the phone.

What's up? damaged IT system, your data got mangled.

Thanks for the suggestion, Darnell! Just submitted new DS-261. Will keep trying to call NVC - called over 30 times for the past few months but had absolutely no luck at all! The line was always busy.

That person also received a copy of the NVC's email (shown on the recipient list), which really worries me since the IV fee invoice contains all the case information. I googled the name/address/email of that person and started to have a bad feeling. Is it possible that it's an identity theft?

[aabbcde 0]

Email NVC too from the applicant's email address.

Thanks, jem2010.

Just sent an email to asknvc@state.gov from the applicant's email address. Does NVC ever respond to the email!?

[jem2010 0]

Email NVCInquiry@state.gov. They usually reply at least after 3 days

[Darnell 8,479]

keep trying with the phone.

change yer gear a bit, to auto redial on busy tone,

just like everyone else has done...

if it smells like identity theft, well, time to get busy with NVC, nowish, today. remember - they close at 23:59 EST.

[sachin1 42]

I have called 10+ time to NVC. You just have to dial few times every hour and you will get through.