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Problem with calling NVC

By vincesca in National Visa Center (Dept of State)

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vincesca Contributor

vincesca   2

Posted
Filed: IR-1/CR-1 Visa Country: Italy
 Timeline
Posted

Hi All,

We got our NOA2 on Aug 27th but no communication form NVC yet :(

Today I tried to call NVC to ask if they received our case and assigned us a number.

I called from skype (in italy) at the number +1 (603) 334-0700 but it seems not to be working,

Did any of you experience this problem too? Is it the right number to call?

Also, will NVC contact us to tell us our case number or we do have call them in order to get this information?

Thanks!

EOC Proficient

EOC   440

Posted
Filed: IR-1/CR-1 Visa Country: Nigeria
 Timeline
Posted (edited)

Hi All,

We got our NOA2 on Aug 27th but no communication form NVC yet :(

Today I tried to call NVC to ask if they received our case and assigned us a number.

I called from skype (in italy) at the number +1 (603) 334-0700 but it seems not to be working,

Did any of you experience this problem too? Is it the right number to call?

Also, will NVC contact us to tell us our case number or we do have call them in order to get this information?

Thanks!

That's the correct number, you just have to keep dailing and re-dailing to get thru because millions of people from all over the world are calling that number.

NVC will send you an email with your case number and IIN and your AOS bill but people call NVC to stay on top of things.

Edited by EOC4ever
seanimo Explorer

seanimo   32

Posted
Filed: IR-1/CR-1 Visa Country: Italy
 Timeline
Posted

Yes you just need to keep redialing.

Service Center : Texas Service Center

Consulate : Naples, Italy

Marriage : 2014-02-14

U S C I S

I-130 Sent : 2014-02-27

I-130 NOA1 : 2014-02-28

I-130 RFE : 2014-07-05

I-130 RFE Sent : 2014-07-07

I-130 Approved : 2014-07-16 :thumbs:

N V C

NVC Received : 2014-07-28

Received DS-261 / AOS Bill : 2014-08-11

Pay AOS Bill : 2014-08-13

Send AOS Package : 2014-08-14

Scan AOS Package : 2014-08-18

Submit DS-261 : 2014-08-12

Receive IV Bill : 2014-09-11

Pay IV Bill : 2014-09-12

Send IV Package : 2014-09-09

Scan IV Package : 2014-09-10

DS-260 COMPLETE : 2014-09-15

Case Completed at NVC : 2014-10-17 :dance: :dance: :dance: :dance:

Interview Date Via Phone call to NVC: 2014-12-02

Receive Instruction and Interview appointment letter : 2014-11-03

Visa Approved: 2014-12-02

googolplex Explorer

googolplex   7

Posted
Filed: K-1 Visa Country: China
 Timeline
Posted

NVC didn't send me any email at all, but it send me a letter in mail.

That's the correct number, you just have to keep dailing and re-dailing to get thru because millions of people from all over the world are calling that number.

NVC will send you an email with your case number and IIN and your AOS bill but people call NVC to stay on top of things.

02-21-2014 I-129F packet was sent to USCIS P.O. Box 660151 Dallas, TX 75266 via USPS Priority Express.

02-28-2014 USCIS NOA #1 (text and email) received.

03-03-2014 Alien Registration Number was changed.

08-08-2014 USCIS NOA #2 (found out on 08-11-2014 on USCIS website, no text nor email confirmation) [162 days]

08-18-2014 USCIS shipped the approved case to National Visa Center (NVC) for visa processing. (found out on 08-19-2014 on USCIS website)

08-25-2014 I called NVC 30+ times and finally got through. The staff there told me that my K1 petition hadn't arrived NVC.

08-??-2014 NVC assigned a case number.

08-29-2014 I called NVC 30+ times again and found out NVC sent the petition to Guangzhou Consulate on this day.

08-29-2014 "IMMIGRANT VISA APPLICATION" status was "In Transit" on https://ceac.state.gov/ceacstattracker/status.aspx

09-02-2014 "IMMIGRANT VISA APPLICATION" status became "Ready".

09-05-2014 "IMMIGRANT VISA APPLICATION" status became "Administrative Processing".

09-11-2014 Packet 3 and NVC letter were received.

09-12-2014 "IMMIGRANT VISA APPLICATION" status was updated.

09-13-2014 Mailed the response of Packet 3 to Guangzhou Consulate.

09-16-2014 Beneficiary applied for her birth certificate, marital-status certificate and police certificate at a city-level

notarial service center (Gongzhengchu). She also paid $265 visa fee at a CITIC Bank.

09-17-2014 "IMMIGRANT VISA APPLICATION" status was updated. I took the risk and scheduled an interview on 10/15/2014 via ustraveldoc.com before receiving Packet 4.

09-18-2014 "IMMIGRANT VISA APPLICATION" status was updated and Packet 4 was received via email 7 hours later in "Spam" folder.

09-20-2014 Medical Exam

09-24-2014 "IMMIGRANT VISA APPLICATION" status was updated.

09-25-2014 Beneficiary received her birth certificate, marital-status certificate, police certificate and the results from the medical exam.

10-08-2014 "IMMIGRANT VISA APPLICATION" status was updated.

10-14-2014 "IMMIGRANT VISA APPLICATION" status was updated.

10-15-2014 "IMMIGRANT VISA APPLICATION" status was updated.

10-15-2014 Interviewed and approved. "IMMIGRANT VISA APPLICATION" status was updated. Case Creation Date : 15-Oct-2014. Status Updated Date:15-Oct-2014

10-16-2014 Status Updated Date:16-Oct-2014. "IMMIGRANT VISA APPLICATION" became "Issued".

10-24-2014 Fiancee picked up K-1 Visa and passport at the CITIC Bank.
11-13-2014 US entry
11-20-2014 Applied for a marriage license.

12-01-2014 Received a marriage certificate.
12-05-2014 Applied for SSN.

12-15-2014 Received SS Card by mail
12-17-2014 Applied for a non-driver's ID
01-03-2015 Received the non-driver's ID by mail
02-03-2015 Mailed I-485, I-131, I-765, I-864 and G-325A to Chicago Lockbox.
03-06-2015 Attended the biometric appointment at Buffalo
03-27-2015 Passed written test and received Learner's Permit

04/13/2015 EAD and AP were approved
10/14/2015 AOS Interview (very simple 5-minute interview) and approved

EOC Proficient

EOC   440

Posted
Filed: IR-1/CR-1 Visa Country: Nigeria
 Timeline
Posted

NVC didn't send me any email at all, but it send me a letter in mail.

If your visa category is CR-1 or IR-1 you will definitely receive email correspondence from NVC because the AOS and IV bill will be sent by email to the petitioner, beneficiary and lawyer if there's a lawyer attached to the case. All methods of communication will be thru email.

Rudy & Keren Rookie

Rudy & Keren   7

Posted
Filed: Country:
Timeline
Posted

Rudy USC:

Hi All,

I think everyone is having the same experience calling the NVC pretty much.

They open 7am est and so from California I called 4am to catch them before the lines got busy.

Yet calling right when they open I had a 35 min hold one day and a 45 minute hold on another day.

I can't even imagine calling mid day.

This is not uncommon for governments to be kind of slow and non user friendly.

Calling certain California state government departments mid day can be a 3 hour wait also!

I didn't get an e mail from the NVC when they recieved or finished processing my petition even though my e mail is attached.

With the USCIS I got the NOA1 e mail but didn't get the NOA2. But they sent the hard copy through the postal mail both times as they were supposed to.

My take on all of this is that there is perhaps what the different parts of the government should be doing

BUT you want to follow up and supervise as best possible that they are doing what they should.

That is why I called the NVC to inquire had they recieved my petition from the USCIS?

When the guy replied oh yes we processed it and it is "in transit" to the US embassy I really didn't have any intrest in taking them to task for not e mailing me as they should have. I was just happy that it is moving forward!

Also I do believe it is in everyone's best interest to "stay calm" during the whole visa process so I never whine and moan to my fiancee in Mexico how slow the process is or about anything I have to do.

Idea is to keep both of our spirits up during this long wait.

But on reaching the NVC, just try calling as close to when they open 7 am (est) as possible.

Good luck to all on your visa journey

 
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