Lewisville, TX lockbox delivery problems with DHL?

[sma1488 155]

Hi everyone,

I wasn't expecting to make my first post about a problem so early on in the K-1 process, but here it goes:

I recently sent an I-129F petition from overseas via DHL. I was informed by DHL that they were not able to make the delivery because "physical access was denied to the courier at the time of attempted delivery." They asked me to provide additional information, such as a gate number or at least a contact phone number for the recipient (USCIS). Has anyone had this problem before with DHL or any other shipping service?

[sweet cakes 326]

Hi everyone,

I wasn't expecting to make my first post about a problem so early on in the K-1 process, but here it goes:

I recently sent an I-129F petition from overseas via DHL. I was informed by DHL that they were not able to make the delivery because "physical access was denied to the courier at the time of attempted delivery." They asked me to provide additional information, such as a gate number or at least a contact phone number for the recipient (USCIS). Has anyone had this problem before with DHL or any other shipping service?

The Lewisville TX address is a physical address. Note that it has a Business Suite Unit number. Can you check if you have copied the exact address as follows?: (http://www.uscis.gov/i-129f-addresses)

Attn: I-129F

2501 South State Highway 121 Business

Suite 400

Lewisville, TX 75067

[sma1488 155]

Hi sweet cakes,

Yes, I triple-checked the address before I sent it, and my receipt from DHL shows the exact same address that you posted. :/

[sweet cakes 326]

Hi sweet cakes,

Yes, I triple-checked the address before I sent it, and my receipt from DHL shows the exact same address that you posted. :/

I have just punched it on my phone and the address is visible. Tried google maps too: https://www.google.com/maps/place/2501+Texas+121+Business+%23400,+Lewisville,+TX+75067/@33.0005567,-96.9965247,17z/data=!3m1!4b1!4m2!3m1!1s0x864c2e99ff580cc5:0x21ada7e221beaf17

It is indeed strange that the courier/ delivery guy wasn't able to locate it, considering this isn't their first time in delivering to the same address. We also used DHL for our I-129f. If it were me, I would send them the google map page (linked above). Or they can also contact the uscis customer hotline: 1-800-375-5283

Edited July 25, 2014 by sweet cakes

[sma1488 155]

I called DHL and while they weren't able to give me a straight answer, they said they would attempt delivery again today (Friday) or Monday.

I found another forum post from a few days ago mentioning the same problem. I'm almost positive it's a problem on DHL's end. Maybe it's best to avoid them until they can learn to find the USCIS office a little better!

[Rebecca.V 24]

The term "lockbox" inherently means it's not a physical location.. You are sending the application to a Post Office box and I don't know that anyone other than the US Postal Service can deliver there.

If DHL does not deliver to PO boxes (I know UPS doesn't) ask them to return it to you and mail it via a courier who does, or mail it to someone you trust in the US and ask them to mail it via USPS for you

[sma1488 155]

Yes, my terminology in the thread title wasn't 100% accurate. The Lewisville, TX address is not a lockbox, but rather a facility with staff to receive packages. Oops!

Either way, my I-129F documents were delivered that same day after a second delivery attempt was made.