Cant Track our case status?

[RobinMck7 0]

Has anyone else had trouble witht he track my case status online? we got our email and letter letting us know that the case was accepted 21st of may but when trying to track our case online it comes up

our case can not be found at this time in My Case Status. Please check your receipt number and try again. If you need further assistance, please call the National Customer Service Center at 1.800.375.5283

Any feedback would be much appreciated

[Cody and Daisy 373]

Please update your timeline so people can help you better.

Every case is different depending on what country.

Are you talking about tracking your NOA1 approval status?

If so, has the petitioner signed up to the website in order to track the case?

[RobinMck7 0]

Petitioner filed late april May 21st Recieved text message and email of form1-797 recieved the letter of this in the mail the following week but since then nothing cant sign up for it online says the same thing as when we try and track it

[RobinMck7 0]

offical reciept recieved may 21st sorry (form 1-1797 ) to follow in mail it said

[KayDeeCee 4,893]

You can call and inquire about why your case cannot be found online.

~ Moved from K-1 Process to K-1 Progress Reports -topic is case status ~

[frontgear 194]

My guess is your case is being processed at TSC? Don't want to sound stupid but you did try entering the SRC############ number on USCIS website, right?

[RobinMck7 0]

i tried the automated service same problem its TSC yes SRC before the digits at first we just thought they were busy and it would be possible to track it soon but its been 2 months and we havet heard anything or been able to track i guess we will just have to call and speak to someone at uscis hopefully they can help

[SraAcero 6]

i tried the automated service same problem its TSC yes SRC before the digits at first we just thought they were busy and it would be possible to track it soon but its been 2 months and we havet heard anything or been able to track i guess we will just have to call and speak to someone at uscis hopefully they can help

Oh Don't Worry The Dame happens to me my Noa1 date is May 20 . I already call to uscis and spoke to a tier 1 officer and he told me that's nothing to worry about that doesn't make any difference on your case and that the receipt number that the send in the noa1 is a good number

i tried the automated service same problem its TSC yes SRC before the digits at first we just thought they were busy and it would be possible to track it soon but its been 2 months and we havet heard anything or been able to track i guess we will just have to call and speak to someone at uscis hopefully they can help

Oh Don't Worry The Dame happens to me my Noa1 date is May 20 . I already call to uscis and spoke to a tier 1 officer and he told me that's nothing to worry about that doesn't make any difference on your case and that the receipt number that the send in the noa1 is a good number

[RobinMck7 0]

Thanks for all the replies its good to know all is well we just wanted to make sure for some peace of mind yknow appreciate all the feedback will call to double check but seems we both had the same problem

[KayDeeCee 4,893]

Just wanted to point out that when calling the USCIS, the people that answer the phones are not officers of any kind. They are customer service reps and tend to give out a lot of misinformation. They do not have access to your case details either and tend to read from a script.

It is true that it does not hurt your case that you cannot track it online. It just means you have to wait longer than most to find out what is happening because you must wait until you receive hard copies in the mail for every update/process that happens.

In the future, if you want to call and ask about anything dealing with your case, then ask to have your call escalated and speak to a tier 2 immigration officer that can access the details of your case.