Some NVC Call Center Agents are rude.

[MaxineStachowski 1]

First of all, it is super hard to call NVC. Always busy busy line. If you get lucky, you will be waiting in the line for more than 1 hour before you could speak to someone.

1-130 Got approved June 2

NVC Received our package June 11

We are calling for expedite. My husband will be deployed soon, I think it is super rude for NVC to shout at my husband and hung up the phone.

Their email response sucks. It takes forever to email back.

Edited June 19, 2014 by MaxineStachowski

[NikLR 13,232]

--moved to NVC discussion as topic is about the NBC and is not IR1 specific or IR1 process--

[dhlunar 25]

You might want to have the petitioner contact one of their members of Congress, House or Senate, for assistance.

You are not the only one that has to experience ill trained NVC call center agents. We have agents tell us yes they have everything and don't worry about the checklist, and then call back three later to have another agent saying they don't have the documents that were requested on the checklist even though we sent them in. In fact we had one agent tell us that the an entire AOS package was missing. That was my wife's last straw with them. She requested the agents full name and ID number and he said that he doesn't have an agent ID number. So she requested a supervisor review the cases in detail, of course the agent came back with the normal canned response to any request to call them back in 30 business days.

[Ed and Gina 45]

You're not the only one expediting...there are literally thousands expediting from the PI...all of those who live in the Visayas...their families in the US are expediting them on IR1/CR1 visas...getting approved in a month! Then it goes to NVC...everyone is OVERWHELMED. As one suggested, your petitioner needs to call his local congressman, write a letter, etc...or, stop by the congressman's office. It will help. But, deployment may not be sufficient for an expedite.

[Ed and Gina 45]

You're not the only one expediting...there are literally thousands expediting from the PI...all of those who live in the Visayas...their families in the US are expediting them on IR1/CR1 visas...getting approved in a month! Then it goes to NVC...everyone is OVERWHELMED. As one suggested, your petitioner needs to call his local congressman, write a letter, etc...or, stop by the congressman's office. It will help. But, deployment may not be sufficient for an expedite.

However, if you are married to a American Serviceman, basically, you may be able to get preferential treatment...he needs to look into that...you can also visit the US Embassy Manila website...there is info regarding spouses of US Military.

[Recheldacuycuy 1]

Thats right... I talked to an agent asking about my case status and she doesnt seem to willingly help. She asked me to wait for 30business dyas to wait for the iv fee invoiced and forgot to ask what's taking it so long so i tried to call them back and got in the line after 30mins. And the agent was rude. What she told me is different from what the first agent i have spoken with, told me. They told me two different things. So i dnt know what to do now about my case status.

[dhlunar 25]

Thats right... I talked to an agent asking about my case status and she doesnt seem to willingly help. She asked me to wait for 30business dyas to wait for the iv fee invoiced and forgot to ask what's taking it so long so i tried to call them back and got in the line after 30mins. And the agent was rude. What she told me is different from what the first agent i have spoken with, told me. They told me two different things. So i dnt know what to do now about my case status.

Their standard response is 30 business days. However, if each step takes 30 business days (which comes to about 6 weeks) then the entire process could take nearly 6 months at NVC.

My wife also got conflicting information regarding checklist that she received. She called and was told by one don't worry about it. Got another checklist and called back a couple days later and spoke with a even more rude person who basically cut her off and yelled at her and told her that the documents requested are missing. Once my wife asked for a supervisor to do a full review, he replied call back in 30 business days. Frankly, I doubt he put the request in. So, we contacted one of our Senator's for assistance. The timeframe I was given by our Senator's office is once the inquiry is put in the response time is a lot less then the 30 business days we were quoted by NVC. All we want is someone to re-review the cases and to be truthful with us if they have lost the documents requested, and if we do need to resend them then they the reviewed be expedited.

[Recheldacuycuy 1]

That's terrible that many times happened they missed documents we send them. That happened to me too. My ds261 so my case got delayed coz of that. I think the Least we can do is to wait for couple of weeks. Lucky you, you got your iv fee paid already. In line to that, do they send email about the iv fee before they even invoice it? And i think calling nvc agents is definitely useless for they cant do anything about case. I just really hope we are all in the right track. Im really having trouble waiting for the iv fee but i think thats about it. We'll just have to sit and patiently wait forever.

[im coming home 12]

not all reps from NVC are rude.....I called them today and i got a very nice lady over the phone...she answered my questions very promptly... and to top it all i just got 3 minutes of wait time i think it depends too on who answers the phone...I got yelled at once by a guy rep,while my partner was here on vacation...so the rep got some ranting from a person who served in the military for 25 years..end of story,the rep apologized for yelling at me....But still KUDOS to Ms.Corey ,the nice lady at the NVC.....