NVC conflicting answers

[Alko 6]

I got NOA2 on March 19, and since then I've been calling NVC every week for updates. Last two times I called, they told me my case was received on April 2.

I called NVC on April 28 to check if they assigned case number, and this time they told me that they did not receive my case documents at all yet. ####### is going on????

Lady on the phone told me to scan my I-797 approval notice -NOA2 and send it to nvcreseach@state.gov so they will look in to it. I did it immediately. Now what!?

Anyone had similar experience. Any advice, what to do?

[Collie 122]

Ask to speak to a supervisor at NVC. Call USCIS and ask when they physically shipped out the case as well. Track it from starting point to end point. It should have arrived by now at NVC.

[Alko 6]

I called uscis and asked to be transferred to tier 2. I talked to officer who told me that my case was sent to nvc on March 25, in a batch via courier.

Then I called NVC and I got the same old ####### how it can take time for them to get it because they have many cases to work with. I asked how long does it take for the nvc to respond on my e-mail I sent to nvcreseach@state.gov - response was that it can take weeks.

I'm becoming to be more suspicious that something strange have happened. The fact that previously they have told me they got my case on April 2, and now they got nothing regarding to my case makes me quite uncomfortable.