Urgent help needed! Document delivery address for Frankfurt?

[maeve808 5]

We had our interview this morning in Frankfurt. It all went ok, but they said one item is missing. They said we have to register at www.ustraveldocs.com/de and provide our document delivery address and print out the confirmation page, which is supposed to have a barcode (and this is the document they need). I have already registered on this site but I dont see where I can print out any confirmation page with a barcode. Also, in the instructions it said that to register on this site one has to put in the case number. But where do I put the case number? I was able to create my online profile on this site without putting my case number. What should I do? I have to mail them this barcode today. Here is the instruction sheet where it says this in item 10: http://photos.state.gov/libraries/frankfurt/9318/consular_pdf/Instructions%20for%20Immigrant%20Visa%20Applicants.pdf

Edited April 15, 2014 by maeve808

[Confusedtinybird 41]

We doing DCF too.

For case number for DCF you do the principal applicants DOB in this format YYYYMMDD.

Everyone else who doesn't do DCF is given a Case Number at the NVC.

[sandra68 10]

Hi,

When you register on the site, you will go to where you put your personal data in, that is where you need your case nr.

Once you are going thru the process for the delivery address it gets you to a page, where it says transaction complete, for a printable version(which you have to take to the interview) click here.

there is a pop up with the details but I do not see a barcode there, curious to see where the barcode is suppose to be....

keep us posted,

thank you

Sandra

[sandra68 10]

any update/clarification on the barcode?

rgds

Sandra

[maeve808 5]

I emailed the Frankfurt consulate yesterday and told them of the technical issues I'm having with the ustraveldocs.com/de site. They haven't emailed me back yet, but a couple of hours after I emailed them yesterday I logged in again and this time my account profile looked different. I had given the embassy my username and password, so they might have logged in and done something. So when I logged in again I was able to put in my case number and navigate to the confirmation page to print out the confirmation page. This page didn't have a barcode, so I'm not sure if this is the page they want to have, but I printed it anyway and sent it to the embassy yesterday. I will see if they get to me.

[schinx87 1]

I emailed the Frankfurt consulate yesterday and told them of the technical issues I'm having with the ustraveldocs.com/de site. They haven't emailed me back yet, but a couple of hours after I emailed them yesterday I logged in again and this time my account profile looked different. I had given the embassy my username and password, so they might have logged in and done something. So when I logged in again I was able to put in my case number and navigate to the confirmation page to print out the confirmation page. This page didn't have a barcode, so I'm not sure if this is the page they want to have, but I printed it anyway and sent it to the embassy yesterday. I will see if they get to me.

Hmmm, since my husband and I are pretty much at this phase, I would be interested to see what happens! I found this step very confusing. I was able to create a "profile" with an address -- but this also didn't print any confirmation page with a barcode either!

The only page that printed a confirmation page with a barcode was the actual visa application...hmm! Keep us posted!

[maeve808 5]

Hmmm, since my husband and I are pretty much at this phase, I would be interested to see what happens! I found this step very confusing. I was able to create a "profile" with an address -- but this also didn't print any confirmation page with a barcode either!

The only page that printed a confirmation page with a barcode was the actual visa application...hmm! Keep us posted!

Yes, so after our interview we emailed them and told them of this technical issue we're having with this site. We gave them our login information and they must have done something because after that when we logged in, our account profile had additional information listed (which wasn't there before) and we were able to print a confirmation page (but it didn't have a barcode). We sent them this page the next day and yesterday we received the visa. So it all worked out. You can either email them before your interview and let them know that you can't print a confirmation page or tell them at the interview. But bring your login information for this site with you in case you do that. We didn't have it on hand, so we had to email them after the interview.

Edited April 20, 2014 by maeve808

[schinx87 1]

Yes, so after our interview we emailed them and told them of this technical issue we're having with this site. We gave them our login information and they must have done something because after that when we logged in, our account profile had additional information listed (which wasn't there before) and we were able to print a confirmation page (but it didn't have a barcode). We sent them this page the next day and yesterday we received the visa. So it all worked out. You can either email them before your interview and let them know that you can't print a confirmation page or tell them at the interview. But bring your login information for this site with you in case you do that. We didn't have it on hand, so we had to email them after the interview.

Hey Maeve --

Thanks so much for your post -- I was able to get it to print a barcode page with a LOT of coaxing. If you wouldn't have brought up this post, I wouldn't have even thought I had done anything wrong -- so this was super helpful! I've sent off EVERYTHING and now we are waiting for our Interview!

Sorry that it caused you grief, but thank you for posting and bringing it to "general attention".

Best of luck as you return to the States!!

[maeve808 5]

Hi schinx, that's great you were able to figure out how to print the confirmation sheet with the barcode! This is really a complicated website, not very user-friendly. Good luck with your interview!

[sandra68 10]

Hi Schinx,

we submitted our paperwork roughly the same day as you :-), how did you get a barcode on the confirmation page?

( I sent the confirmation page without a barcode with my documents, but if I do get one with, I'll bring it with me with the interview)

Thank you for your help,

Sandra

[schinx87 1]

Hi schinx, that's great you were able to figure out how to print the confirmation sheet with the barcode! This is really a complicated website, not very user-friendly. Good luck with your interview!

Thank you

Hi Schinx,

we submitted our paperwork roughly the same day as you :-), how did you get a barcode on the confirmation page?

( I sent the confirmation page without a barcode with my documents, but if I do get one with, I'll bring it with me with the interview)

Thank you for your help,

Sandra

I will try my best to explain, Sandra, but as the website is not user friendly -- you may have to just play around with it for a while. My first advice would be to to the home page of http://www.ustraveldocs.com/de/index.html?firstTime=No and scroll almost all the way to the bottom to the section with the heading that says "Immigrant visa applications". Click on the category "Select Document Delivery Address" and go to the bottom of this page and click on the link to register. Here's where it gets weird -- it prompts a password and brings you back to your dashboard...

This is where I was like...huh? Until I started clicking around. Above the different boxes on your dashboard, there is a little blue header with some writing -- there should be some text called "Visa Type" -- click on this, and like a button it will lead you through some steps. Fill this out, and it actually brought me to that barcode page. This is the best way I can think to describe this very user-unfriendly website. Maybe my weird guidance will help...

Hope it works for you!

Best,

Schinx

[sandra68 10]

Thank you, this time it worked with the barcode on it! , before I had a similar printout but just a small icon instead of the barcode.

[maeve808 5]

Thank you, this time it worked with the barcode on it! , before I had a similar printout but just a small icon instead of the barcode.

That's exactly the sheet I sent them (the confirmation page with just a small icon instead of the barcode) and they accepted that too. But then I had also given them my login credentials, so they could log in to my profile.

[Soxi 0]

Any UPDATE on this? I do have the same problem, talked to the Service Center this morning 50 minutes and finally they opened a "case" for me.......Need to know tomorrow! Maybe somebody can give me helpful instructions? Would be great!