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Calling USCIS

By dilmera in USCIS Service Centers

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dilmera Rising Star

dilmera   124

Posted
Filed: IR-1/CR-1 Visa Country: India
 Timeline
Posted

Hi. We got approved from the Nebraska Service Center on March 6, 2014, and in the NOA2 hardcopy we got it was mentioned that the original visa petition was sent to NVC. However, even after a month of approval NVC says they have not received our file. It was suggested that we call USCIS to confirm the case has been mailed out and get a tracking number. We have been trying to call USCIS since and can't get past the automated voice to the tier 2 representative. If we don't make a language selection the call ends. Can anyone tell me how to get to a tier 2 representative?

 

 

I'm the beneficiary, wife of USC.
12/30/2012: Got engaged.
1/16/2013: Got married in India.

I-130:
2/28/2013: Attorney mailed the I-130 from a U.S. address.
3/4/2013: Priority date, NOA1.
11/6/2013: Case was transferred to Nebraska Service Center.

1/6/2014: 60 days of transfer are up, put in an e-request, given 30 days' time. Contacted the senator. Senator asked to wait till Feb 6 and if nothing then she will do something.
2/5/2014: Website status changed to RFE.
2/10/2014: Attorney gets RFE. They need G325A and photos of both me and husband, original marriage certificate, copy of marriage record and it's translation.
2/15/2014: Mailed the requisite documents to husband.
2/19/2014: Documents received by husband.
2/24/2014: RFE mailed.
2/26/2014: Case status changed to RFE review.
3/6/2014: After 367 days, NOA2.

After approval kept calling NVC but NVC always had one reply, file was not in their system. Husband too called USCIS National Customer Service Center and was told case was sent to NVC.
4/2/2014: Write to NSCFollowup to know about the status of the petition.
4/10/2014: Put in a ?service request with USCIS starting with OVP to locate case.
4/16/2014: Reply from NSCFollowup that the U.S. law prohibited that office from responding to anyone other than the petitioner and to have the petitioner contact them.
4/18/2014: Sent email to NVC Research to locate the case.
4/22/2014: Petitioner sent email to NSCFollowup
5/14/2014: Receive email from NVC Research that they do not have a record of receiving the petition.
5/16/2014: Congressman's immigration caseworker contacted supervisor at NSC who said the petition is pending and will be dispatched in two weeks.
5/27/2014: Petitioner received response from NSCFollowup that the case was pending an internal extended review. Really?
6/19/2014: USCIS case status change, "On June 19, 2014, we shipped this case..."
7/1/2014: Case received at NVC.
7/14/2014: NVC case number assigned.
8/1/2014: AOS and IV fees invoiced.
8/2/2014: AOS and IV fees paid.
8/5/2014: AOS and IV fees status changed to paid.
8/6/2014: AOS and IV packages mailed, completed and submitted DS-260.
8/7/2014: AOS and IV packages delivered to NVC.
8/8/2014: AOS and IV packages put into the system (scanned).
9/20/2014: Get the 60-day email.
9/30/2014: Case Complete!
10/3/2014: Interview scheduled for November 7.
10/20/2014: Medical appointment.

11/07/2014: Interview.

11/29/2014: POE JFK.

dhavalskyhawk Explorer

dhavalskyhawk   12

Posted
Filed: IR-1/CR-1 Visa Country: Singapore
 Timeline
Posted

I am not sure, but if you could post this in September 2013 post, there are many who can suggest you on this.

Good Luck

Married on : 2012/10/15

USCIS

NOA 1: 2013/03/09

Transfered : 2014/02/25

NOA 2: 2014/03/10

NVC

NVC Received: 2014/03/19

bdrew612 Proficient

bdrew612   1,071

Posted
Filed: Lift. Cond. (apr) Country: United Kingdom
 Timeline
Posted (edited)

Have you tried making a language selection?

When you get someone on the phone, just ask to speak with a Tier 2. If the custmer service rep presses you for information, just say you want confirmation that your petition shipped.

The first person that gets on the phone cannot see anything about your case, they're looking at the same screen we look at when we look at our cases.

Edited by bdrew612

5/21/2016: Mailed I-751 packet to CSC

5/23/2016: NOA1

7/29/2016: Biometrics Appointment

11/22/2016: I-751 Approved!

oprahbees.gif

dilmera Rising Star

dilmera   124

Posted
Filed: IR-1/CR-1 Visa Country: India
 Timeline
  • Author
Posted

I am not sure, but if you could post this in September 2013 post, there are many who can suggest you on this.

Good Luck

Thank you for the reply, I will post this in the September thread.

 

 

I'm the beneficiary, wife of USC.
12/30/2012: Got engaged.
1/16/2013: Got married in India.

I-130:
2/28/2013: Attorney mailed the I-130 from a U.S. address.
3/4/2013: Priority date, NOA1.
11/6/2013: Case was transferred to Nebraska Service Center.

1/6/2014: 60 days of transfer are up, put in an e-request, given 30 days' time. Contacted the senator. Senator asked to wait till Feb 6 and if nothing then she will do something.
2/5/2014: Website status changed to RFE.
2/10/2014: Attorney gets RFE. They need G325A and photos of both me and husband, original marriage certificate, copy of marriage record and it's translation.
2/15/2014: Mailed the requisite documents to husband.
2/19/2014: Documents received by husband.
2/24/2014: RFE mailed.
2/26/2014: Case status changed to RFE review.
3/6/2014: After 367 days, NOA2.

After approval kept calling NVC but NVC always had one reply, file was not in their system. Husband too called USCIS National Customer Service Center and was told case was sent to NVC.
4/2/2014: Write to NSCFollowup to know about the status of the petition.
4/10/2014: Put in a ?service request with USCIS starting with OVP to locate case.
4/16/2014: Reply from NSCFollowup that the U.S. law prohibited that office from responding to anyone other than the petitioner and to have the petitioner contact them.
4/18/2014: Sent email to NVC Research to locate the case.
4/22/2014: Petitioner sent email to NSCFollowup
5/14/2014: Receive email from NVC Research that they do not have a record of receiving the petition.
5/16/2014: Congressman's immigration caseworker contacted supervisor at NSC who said the petition is pending and will be dispatched in two weeks.
5/27/2014: Petitioner received response from NSCFollowup that the case was pending an internal extended review. Really?
6/19/2014: USCIS case status change, "On June 19, 2014, we shipped this case..."
7/1/2014: Case received at NVC.
7/14/2014: NVC case number assigned.
8/1/2014: AOS and IV fees invoiced.
8/2/2014: AOS and IV fees paid.
8/5/2014: AOS and IV fees status changed to paid.
8/6/2014: AOS and IV packages mailed, completed and submitted DS-260.
8/7/2014: AOS and IV packages delivered to NVC.
8/8/2014: AOS and IV packages put into the system (scanned).
9/20/2014: Get the 60-day email.
9/30/2014: Case Complete!
10/3/2014: Interview scheduled for November 7.
10/20/2014: Medical appointment.

11/07/2014: Interview.

11/29/2014: POE JFK.

dilmera Rising Star

dilmera   124

Posted
Filed: IR-1/CR-1 Visa Country: India
 Timeline
  • Author
Posted

Have you tried making a language selection?

When you get someone on the phone, just ask to speak with a Tier 2. If the custmer service rep presses you for information, just say you want confirmation that your petition shipped.

The first person that gets on the phone cannot see anything about your case, they're looking at the same screen we look at when we look at our cases.

I did make multiple calls and I did try entering the language/case number and not entering it, but I had no luck with getting a human on the line.

 

 

I'm the beneficiary, wife of USC.
12/30/2012: Got engaged.
1/16/2013: Got married in India.

I-130:
2/28/2013: Attorney mailed the I-130 from a U.S. address.
3/4/2013: Priority date, NOA1.
11/6/2013: Case was transferred to Nebraska Service Center.

1/6/2014: 60 days of transfer are up, put in an e-request, given 30 days' time. Contacted the senator. Senator asked to wait till Feb 6 and if nothing then she will do something.
2/5/2014: Website status changed to RFE.
2/10/2014: Attorney gets RFE. They need G325A and photos of both me and husband, original marriage certificate, copy of marriage record and it's translation.
2/15/2014: Mailed the requisite documents to husband.
2/19/2014: Documents received by husband.
2/24/2014: RFE mailed.
2/26/2014: Case status changed to RFE review.
3/6/2014: After 367 days, NOA2.

After approval kept calling NVC but NVC always had one reply, file was not in their system. Husband too called USCIS National Customer Service Center and was told case was sent to NVC.
4/2/2014: Write to NSCFollowup to know about the status of the petition.
4/10/2014: Put in a ?service request with USCIS starting with OVP to locate case.
4/16/2014: Reply from NSCFollowup that the U.S. law prohibited that office from responding to anyone other than the petitioner and to have the petitioner contact them.
4/18/2014: Sent email to NVC Research to locate the case.
4/22/2014: Petitioner sent email to NSCFollowup
5/14/2014: Receive email from NVC Research that they do not have a record of receiving the petition.
5/16/2014: Congressman's immigration caseworker contacted supervisor at NSC who said the petition is pending and will be dispatched in two weeks.
5/27/2014: Petitioner received response from NSCFollowup that the case was pending an internal extended review. Really?
6/19/2014: USCIS case status change, "On June 19, 2014, we shipped this case..."
7/1/2014: Case received at NVC.
7/14/2014: NVC case number assigned.
8/1/2014: AOS and IV fees invoiced.
8/2/2014: AOS and IV fees paid.
8/5/2014: AOS and IV fees status changed to paid.
8/6/2014: AOS and IV packages mailed, completed and submitted DS-260.
8/7/2014: AOS and IV packages delivered to NVC.
8/8/2014: AOS and IV packages put into the system (scanned).
9/20/2014: Get the 60-day email.
9/30/2014: Case Complete!
10/3/2014: Interview scheduled for November 7.
10/20/2014: Medical appointment.

11/07/2014: Interview.

11/29/2014: POE JFK.

VNBCI130 Collaborator

VNBCI130   94

Posted
Filed: IR-1/CR-1 Visa Timeline
Posted

I did make multiple calls and I did try entering the language/case number and not entering it, but I had no luck with getting a human on the line.

Here is how to get them in 30 seconds.

When you dial 1800 number, press 1,2,2,2 and someone will answer your call in 30 seconds. :D

And when you speak with CS Rep, ask him/her to transfer your call to Tier 2 right away as you have been waiting for over a month to be transferred to NVC. Tier 2 should be able to tell you exactly where your file is. Good luck and keep us posted! :)

Filed : 09/04/2013

NOA1:09/09/2013

Service Center : NBC Overland Park KS

Transferred to NSC on Feb 25

NOA2: 03/28/2014

NVC Received: 04/21/2014

Case Assigned: 05/15/2014

DS261 Completed: 05/24/2014

AOS Paid: 05/23/2014

AOS Sent: 05/27/2014

AOS Scanned: 06/02/2014

IV Invoiced: 06/25/2014

IV Paid:06/25/2014

IV Documents Sent to NVC: 06/26/2014

IV Documents delivered at NVC: 06/27/2014

IV Documents scanned:07/03/2014

DS260 Completed: 06/29/2014

AOS Accepted: 07/10/2014

IV Accepted: 08/14/2014

Case Complete: 08/14/2014

Interview: 10/01/2014 :dancing::dance:

Interview Result: Approved! :) :) :)

Online Status changed to Issued: 10/08/2014

dhavalskyhawk Explorer

dhavalskyhawk   12

Posted
Filed: IR-1/CR-1 Visa Country: Singapore
 Timeline
Posted

Have you tried making a language selection?

When you get someone on the phone, just ask to speak with a Tier 2. If the custmer service rep presses you for information, just say you want confirmation that your petition shipped.

The first person that gets on the phone cannot see anything about your case, they're looking at the same screen we look at when we look at our cases.

Hey I have tried to call NVC last night it was like 50 mins when I was bored and cut the call. First time when I tried calling NVC, I reached them in just 15 mins ( my luck). Have you tried calling NVC after getting your case status, any results??

Married on : 2012/10/15

USCIS

NOA 1: 2013/03/09

Transfered : 2014/02/25

NOA 2: 2014/03/10

NVC

NVC Received: 2014/03/19

Ryan H Grand Master

Ryan H   3,834

Posted
Filed: Lift. Cond. (apr) Country: China
 Timeline
Posted

Moved from IR-1/CR-1 Progress Reports to USCIS Service Centers forum; topic is about contacting USCIS.

Our journey:

Spoiler

September 2007: Met online via social networking site (MySpace); began exchanging messages.
March 26, 2009: We become a couple!
September 10, 2009: Arrived for first meeting in-person!
June 17, 2010: Arrived for second in-person meeting and start of travel together to other areas of China!
June 21, 2010: Engaged!!!
September 1, 2010: Switched course from K1 to CR-1
December 8, 2010: Wedding date set; it will be on February 18, 2011!
February 9, 2011: Depart for China
February 11, 2011: Registered for marriage in Wuhan, officially married!!!
February 18, 2011: Wedding ceremony in Shiyan!!!
April 22, 2011: Mailed I-130 to Chicago
April 28, 2011: Received NOA1 via text/email, file routed to CSC (priority date April 25th)
April 29, 2011: Updated
May 3, 2011: Received NOA1 hardcopy in mail
July 26, 2011: Received NOA2 via text/email!!!
July 30, 2011: Received NOA2 hardcopy in mail
August 8, 2011: NVC received file
September 1, 2011: NVC case number assigned
September 2, 2011: AOS invoice received, OPTIN email for EP sent
September 7, 2011: Paid AOS bill (payment portal showed PAID on September 9, 2011)
September 8, 2011: OPTIN email accepted, GZO number assigned
September 10, 2011: Emailed AOS package
September 12, 2011: IV bill invoiced
September 13, 2011: Paid IV bill (payment portal showed PAID on September 14, 2011)
September 14, 2011: Emailed IV package
October 3, 2011: Emailed checklist response (checklist generated due to typo on Form DS-230)
October 6, 2011: Case complete at NVC
November 10, 2011: Interview - APPROVED!!!
December 7, 2011: POE - Sea-Tac Airport

September 17, 2013: Mailed I-751 to CSC

September 23, 2013: Received NOA1 in mail (receipt date September 19th)

October 16, 2013: Biometrics Appointment

January 28, 2014: Production of new Green Card ordered

February 3, 2014: New Green Card received; done with USCIS until fall of 2023*

December 18, 2023:  Filed I-90 to renew Green Card

December 21, 2023:  Production of new Green Card ordered - will be seeing USCIS again every 10 years for renewal

 

 
Didn't find the answer you were looking for? Ask our VJ Immigration Lawyers.

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