Expediting - Gotta luv the call center

[Brian&Larissa 73]

On Monday I called and requested an expedite due to the current situation in Ukraine, where my fiance is. I called the service center and spoke to a Tier-1 agent.(First mistake) I requested the expedite and asked if I should speak with Tier-2 and they said no, they would be able to submit for me. So, I gave all the info and criteria to this particular agent. He asked if I wanted to say anything regarding the 3 criteria and when I tried to go into detail for each, he stated he couldn't add detail, only highlight.(Second mistake) So, gave high level and submitted. Was told someone would contact me within 5-15 business days for additional information.(Third mistake - 3 strikes and you are out)

Today I received response back regarding the expedite, and guess what?, Yes, it was denied. The email sent was short and to the point, but very vague in details. So, I contacted the service center and this time spoke to a Tier-2 agent. She was very accommodating and empathetic. We discussed what I did on Monday and what I was told. She immediately understood and stated that detail should have been given when I opened the request. List the criteria and then provide detail as to why this applies. She advised I could submit another expedite, but would need to wait 5-business days from original submission. She also explained that based on the information entered is how a decision is made. So, detail has to be there. If, however, the decision maker needs more information, they have 5-15-business days to contact you for the additional information to make a properly informed decision.

Can't wait for Tuesday to arrive! Calling back and re-submitting. Hopefully, my folly will benefit someone else.

Lesson Learned: Tier-2/Tier-2/Tier-2

[Girl from Celebes 588]

On Monday I called and requested an expedite due to the current situation in Ukraine, where my fiance is. I called the service center and spoke to a Tier-1 agent.(First mistake) I requested the expedite and asked if I should speak with Tier-2 and they said no, they would be able to submit for me. So, I gave all the info and criteria to this particular agent. He asked if I wanted to say anything regarding the 3 criteria and when I tried to go into detail for each, he stated he couldn't add detail, only highlight.(Second mistake) So, gave high level and submitted. Was told someone would contact me within 5-15 business days for additional information.(Third mistake - 3 strikes and you are out)

Today I received response back regarding the expedite, and guess what?, Yes, it was denied. The email sent was short and to the point, but very vague in details. So, I contacted the service center and this time spoke to a Tier-2 agent. She was very accommodating and empathetic. We discussed what I did on Monday and what I was told. She immediately understood and stated that detail should have been given when I opened the request. List the criteria and then provide detail as to why this applies. She advised I could submit another expedite, but would need to wait 5-business days from original submission. She also explained that based on the information entered is how a decision is made. So, detail has to be there. If, however, the decision maker needs more information, they have 5-15-business days to contact you for the additional information to make a properly informed decision.

Can't wait for Tuesday to arrive! Calling back and re-submitting. Hopefully, my folly will benefit someone else.

Lesson Learned: Tier-2/Tier-2/Tier-2

I read on the news about situation there. I hope your fiance(e) is safe and your request expedite is granted. Good luck!

[baron555 934]

There really is no crisis going on presently in Ukraine.....until the next revolution begins.....as Putin is pushing for.

[LibCampFireClub 635]

The world is watching the Ukraine right now and both sides have a history of shutting immigration down to spite the other. That's not helpful news for you, and far from the expedite you hoped for.

[Brian&Larissa 73]

I don't know which news outlet you watch, but what has been happening in Ukraine is definitely not a walk in the park. Powder keg it still is. No unrest, violent, now, but no one can predict the future. The situation warrants action on my part. That is why I am doing all I can, even flying over, to make sure they are safe and provided for.

[brown007 82]

my wife applied for expedite for me on Monday due the the problem in Ukraine and we got approved yesterday 05/03/14

we are waiting for there next step, she got email stating her expedite was approved and she need to wait for 30-45 days

please i really don't know what next to expect

i hope yours will get approved too, Ukraine is really not safe

[Pitaya 2,577]

~Moved from K-1 Process to K-1 Progress Forum~

[frontgear 194]

my wife applied for expedite for me on Monday due the the problem in Ukraine and we got approved yesterday 05/03/14

we are waiting for there next step, she got email stating her expedite was approved and she need to wait for 30-45 days

please i really don't know what next to expect

i hope yours will get approved too, Ukraine is really not safe

I'm glad your case was expedited but I think your flag is wrong. Nigeria and Ukraine is a world apart

I don't know which news outlet you watch, but what has been happening in Ukraine is definitely not a walk in the park. Powder keg it still is. No unrest, violent, now, but no one can predict the future. The situation warrants action on my part. That is why I am doing all I can, even flying over, to make sure they are safe and provided for.

I hope UCSIS would be able to do something for your case. My heart goes out to the people of Ukraine.

Edited March 6, 2014 by frontgear

[brown007 82]

~Moved from K-1 Process to K-1 Progress Forum~

im a nigerian i live in ukraine

[Rwlaird 18]

Please sign this: https://petitions.whitehouse.gov/petition/allow-ukrainian-citizens-90-day-entrance-usa-passport-without-visa/m0BDgkb5