Customer Service Center is a JOKE!!

[RiverDeep 7]

As some of you may know I have been trying to get my husbands name corrected since January 1, 2014. I don't have the energy to go into all the detail again, but I was given conflicting information every single time I called. There is no such thing as asking the same question to several CSRs and getting the same answer. I asked to be transferred to a Tier 2 twice. The first time I held the phone for over 2 hrs and no one answered. The second time the wait time was going to also be 2 hrs but I didn't bother with holding. What was the use!? Anyway, I asked one of the reps do they check service requests before issuing the Employment Authorization Card and his answer to me was a confident and reassuring yes. WRONG!! Got my husbands card today and no correction was ever made. I think if our interview wasn't around the corner I'd scream.

Why do they even have a call center!? Why do they encourage people to call!? I have never in my life contacted a call center where ALL the reps seem to be totally clueless and will blatantly give you a wrong answer. AND THIS IS THE GOVERNMENT FOR CRYING OUT LOUD! The center need to be abolished because it is completely worthless .

Thanks for listening to my evening rant

Adjusting from B2

Religious Ceremony 08/31/2013

Mailed documents 12/11/2013

Case received (ups certification) 12/13/2013

Text and Email NOAs received (USCIS) 12/19/2013

Biometrics Appt Letter 12/23/2013

Biometrics done (Early walk-in) 12/31/2013 original date 01/17/2014

I-485 Changed to "Testing & Interview" 01/14/2014

Interview Scheduled 02/03/2014

Email EAD Production 02/19/2014

Email EAD Card Mailed 02/24/2014 (will arrive 02/26)

Email EAD Approval Notice Mailed 02/24/2014

Card arrived 02/26/2014

Interview 03/11/2014

[Harpa Timsah 13,258]

Didn't I say it would be hard to change this bad mistake?

Sorry you are having trouble

[RiverDeep 7]

Is this something easily fixed at the interview? I don't need anymore drama. I did my part when the NOA letter said to contact the call center if any changes need to be made. It's not my fault the people aren't trained.