paying fees

[Vrubel 0]

I have paid online Affidavit of Support (AOS) Fee ( 88 $ ) on December 15. The payer recieved an email with the receipt same day. Online, the status was "In process". Afther 2-3 days the status was "paid" and appeard available IV Application Processing Fees (230 $ - not paid yet). But now the Affidavit of Support (AOS) Fee status is "Rejected". I've sent an e-mail at them but no answer for the moment [ it's Christmas ]. Can anyone help me? Thx.

Edited December 27, 2013 by Vrubel

[Vrubel 0]

Anyone?

[Chantal&Marjo 4]

Hi, better is to call, with e mail may take up to 2 weeks!

This is the number:

Customer Service Representatives are available to respond to case inquiries.

Telephone number: (603) 334-0700

Hours: Monday through Friday from 7:00 AM to 12:00 AM (Eastern Time)

You must include the following information to receive a case specific response:

• Your NVC Case Number or USCIS receipt number
• The applicant’s name and date of birth and the petitioner’s name and date of birth
• If you are an attorney, include the name of the law office requesting the information

[Vrubel 0]

This is the answer received from NVC via email:

If the payment has been deducted from your bank account, please provide
proof of payment from your financial institution, along with a request
to review the payment, to the NVC at the address below:

National Visa Center
Attn: CMR
31 Rochester Ave, Suite 100
Portsmouth, NH 03801-2914

If the payment was NOT deducted from your account, please make another
attempt to pay the fee by following the Fee Collection instructions
found on our website: ImmigrantVisas.state.gov.

Happy new year

[Usbumer 0]

I had same problem my first payment was rejected it was before Christmas I did it again now it paid